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February 2024 by Dee D.
I wont say anything bad but nothing goid either ... i made a 200 dollar order delivery next day ,!!!next day was told driver could not find us, buttttt. It would be here by 10 pm that night (last night) todaywas told that my order was cancelled becuse i was not priorty and it will take 7 to 10 days to get my 200 back... so no thank you walmart .i will shop any where but there from now on....
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January 2024 by Daisy G.
If you want to be stared at while checking out I recommend this Walmart. Seems likes someone Pi$$ed in their Cheerios before coming in. I don't mind Walmart I'll go to any other Walmart except this one. I dread coming here.
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August 2023 by Harold H.
Absolutely the WORST customer service experience ever. Went to pick up an online order- emailed at 9:30 am, arrived 1:01 pm. Checked in, waited, and waited, and waited...after 15 minutes in the 100 degree heat, and watching multiple orders delivered to cars that arrived AFTER I did, I went to the door and asked where my order was and complained that I had been waiting 15 minutes and others had come and gone since I arrived. He pointed to my order- "It's right there, there was a problem with the sunscreen and someone ran to get it." 15 minutes to RUN a couple of hundred feet? Another 10 minutes passed, and I grab the man delivering yet another order to someone else and asked where the hell my order was. He walked away and said "You can't curse at me". Then I went back to the door and screamed that I wanted my order RIGHT NOW and that I had been waiting for 25 minutes. A woman said she had it and came to the door. I demanded to know why they were ignoring my paid order. The men inside started closing ranks toward the door to threaten me, and she said, "Don't worry about him. We get people like him all the time." (They get people like me all the time because their service is so horrible.) I reached for my packages THEN she felt she had to sit there and further delay by scanning labels on the bags. I did not go in to purchase some bottled water as I planned to do- I went and bought it at a retailer that appreciates my business. When I called after I calmed down to complain to the manager, I was put on hold for 30 minutes, resulting in a second call when I eventually got someone claiming to be a manager. The operator told me there must not be a manager in the store as an excuse for her phone discourtesy. (explains a lot- no managers, no service). This woman was apologetic, but when I asked to be informed what happened out of the incident, I was told I needed to contact Walmart corporate to get a call back. Was promised a followup from manager in 3 days. We'll see. Incredible waste of time. Over an hour spent cooling my heels while they attempted to make me go away discouraged, all for a 24 dollar order! NEVER AGAIN, and I mean not ANY Walmart. Never have I been treated so horribly. No customer service at all.
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May 2023 by Sarah W.
Five minutes before checking out I received a phone call that a dear family member had passed away suddenly. In a daze I completed my transaction in the self check out. My purchase was only two bags so I left my empty cart at the register. As I was exiting the store. A door greeter began to follow me out the doors yelling "MAAM..."MAAM" I finally turned around somewhat surprised at her tone. She then asked me if "Is it was too much to push your basket where it belongs"? I looked at her, then continued to exit the building. She then said to a coworker " I am so tired of these spoiled white bitches, thinking it's our job to do everything for them.....they lazy bitches". I have attempted to call the store NINE times with no answer. I am hurt and appalled.
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January 2023 by Humberto A.
Bunch of attitude from the employees all the time. No matter what. Avoid it if necessary there's different options in town.
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December 2022 by Caroline C.
I am a Walmart driver that delivers people's groceries to their homes. The grocery pickup lady today on Sunday, Dec 18th was beyond rude... she was downright hateful.. This is how our phone conversation went after I had checked in on the app for my spark delivery groceries and had been sitting outside waiting for over 40 minutes. Me: hey im just calling to make sure I'm checked in for my grocery order Her: well how am I supposed to check you in if you don't give me a name? Me: um ok my name is _____ Her: no no no stop I need the customers name that you picking up for Me: ok the name is _____ Her: well that order ain't ready so u just gonna have to wait ***false the order was indeed ready*** Me: yes the order is ready I am a walmart driver and I can see that the order is ready. So can u just make sure I'm checked in on your system Her: well maybe if you would've checked in on the app you coulda already had your order Me: I did check in on the app , 40 min ago.. im calling you now to make sure it went through and that im checked in on ur side Her: I don't have time for this **hangs up on me** I was shocked. And just in case you wanted to know, the order never came after over an hour. So I canceled it. Guess the Walmart online customer won't be getting their Christmas groceries and I just wasted my time and made no money .
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October 2021 by Linda K.
Did a Walmart pick up and it was delayed. Totally understood and was due to being short staffed. Was told I had 24 hours to pick up order and so I went to it tonight at the same time after working and on my way they canceled my order. Don't answer phones and their response is it's not my fault. What happens to employees taking responsibility for the actions that happen in efforts to make the customer happy. Definitely not at this location. I will never shop here and will discourage others from going there as well
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June 2021 by Bubba S.
Can't get any help at this Walmart. The check out lady walked away while I was waiting in line to leave and didn't come back for 10 minutes in the garden section. In the deli, I was first but the kid talked to 3 people after I straight up told him. The customer service here sucks.
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February 2021 by Diana I.
While I wait for the Walmart store manager to call me back, (in my dreams, right?), I'm going to give you some advice... DON'T ORDER GROCERY DELIVERY FROM WALMART! If you do, then don't expect to ever get them!!!!! You won't receive any notification that they're delayed, and, most probably, you won't ever get them. DON'T WASTE YOUR TIME CALLING CUSTOMER SERVICE! If you do call them, when you find out there's nothing they can do, at least ask them to file a complaint against the store. Friends are telling me the same holds true for their pick up service. OK, the store manager still hasn't called me back. Think Josh will ever call? Think I'll ever get my grocery order? Yeah, I hear you :(
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May 2019 by Tony J.
When parking, we noticed security which the town seems to have a lot of. We went inside to see a greeter but was not greeted even though she made eye contact. While in health and beauty department, the employee stocking decided it would be ok to throw a plastic tote on the floor that made quite the noise! Grabbed the one item I needed and headed to checkout. Not a single lane open on the GM side. Grocery side had at least 5 customers per lane and about 10 in the quick lanes. Saw 5 managers pacing the front end but never offered to help anyone. Took me over 20 minutes in the store when it should've taken 5! Walmart needs to get it together. One star is given but zero is deserved!
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March 2018 by Jennifer B.
DO NOT GO TO GET YOUR OIL CHANGED HERE! Went to get the oil changed in our 2001 Yukon. We normally change the oil ourselves. Me and my husband have been changing the oil in our Yukon for years. We were short on time and decided to go to the Lube department to get our oil changed. Pulled up, went inside. The front desk associate told us to pull into another lane. We had our two year old son with us at the time all this mess went down. Then they told us they did not have the oil and filter. No problem. We went right around the corner and bought the appropriate items. We know the oil that goes in our truck- the associate was going to put a totally different oil in it. Then they said they needed 6 quarts. My husband once again went out of his way and went and bought and extra quart.Then they said ok, and pulled our truck back around. We went shopping to pass the time. I gave them my number previously. After 45 minutes we went to check on the progress. They pulled our vehicle out of the shop. We went to pay for the services and the front desk associate informed us that they couldn't work on it. We had the mechanic that worked on it come out and explain why they couldn't. He told us the oil plug was stripped. My husband (knowing that it wasn't) asked him, "how it was stripped!?" The mechanic asked who fixed it last. My husband told him it was himself. The mechanic said he didn't know what happened but it was already stripped when he got under it. On their disclaimer they are not reliable for anything they damage or steal out of your vehicle. Got home and saw where the fresh metal marks were where the mechanic at Walmart stripped it. It was so stripped and warped that it took my father 30 minutes to get it off of the vehicle (seriously wish I took a picture). We had to make another trip to Bumper to Bumper to get the part. It was only $5. Which obviously wasn't an issue for us. We just were extremely upset that the mechanic lied and that there was complete lack of professionalism.
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February 2018 by Stacy S.
I shop here at least 3 times a week, I like their selection and the store is always clean and orderly. The staff that works here is not the friendliest which is why I am rating them so low. The customer service center is like a lions den with the ladies that work in that station, I've experience rude and aggressive service, which is a complete turn off. They need more training, bonuses or something!!!!
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June 2017 by Linda B.
More people working the floor than the registers. You have to stand in line for hours, and the service desk is not helpful at all. The store is so backwards compared to any other I've been in, and the isles are so close together.
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May 2017 by Luis W.
I don't even know where to start. So last night (26th of May), I purchased a 1.1 liter mini deep fryer because the one I had broke and we were in the middle of cooking dinner. After I got home, and opened the package I noticed that the fryer was completely covered in some sort of substance, it seemed like oil but I cannot be too certain. After looking into the packaging, I noticed that the power plug was missing along with the instruction manual. One other thing that I had noticed on the box was a pretty decent size yellow sticker on it that said DEFECTIVE! and it was still placed on the shelve maybe by mistake but who knows. Once I got to the store, the manager I spoke too did not even come to give his apologize to the situation. If I were to have tried to use the device with a foreign substance that I did not put in there and my family got sick, what then? Now at this time, I am stuck with some thing on my hands that I am having to put hydrocortisone on because it is itching and burning. Wish something beside me getting $21.45 back for the device and me driving back and forth because of their mistake, which I turned around and bought the exact same device, but made sure I looked at the packaging before walking away.
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May 2017 by Johanna T.
Went to the grocery store at Walmart on McCain yesterday they rang up my groceries it was $154.49 The lady said it declined it so would I please put it in again and when I did it took it out of my checking account twice now I'm trying to get my money back and Walmart won't help me I have to go through my bank and followed a dispute against Walmart this is not right will be anywhere from 10 to 15 days before I get my money back Walmart you suck