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July 2023 by Robert Hinn
Every time I come to this branch I have to wait an unreasonable amount of time to get a simple deposit completed. They are understaffed and slow moving. Terrible management. Bank management do not respond to this post with a empty comment just do something about this branch or I'm taking my business elsewhere
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June 2023 by DaVet
Would rate lower but they do have SOME good people. This branch customer service is extremely POOR. They tried to force me to go through the drive through IN MY WHEELCHAIR just to set a pin #. The N.L.R. branch did as well. U.S. Bank mistakes at both branches cost me a few hundred dollars trying to correct. One of those "mistakes" led to having to take a bully to court, which also cost me money. They consistently violate A.D.A. regulations. The complaints about long waits at the drive through are correct. They won't keep enough lanes active, the equipment is old & some broken. They won't keep enough tellers working the lanes that aren't broken. Customer service at this bank is very poor & I wouldn't recommend them to anyone in a wheelchair or any disabled person. U.S. Bank doesn't know what A.D.A. compliance IS & the staff ACTIVELY discriminates if their mood is bad enough & it often is. Would suggest disabled people go somewhere else, they WILL discriminate against you if they feel like it.
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March 2023 by Clayton Eatmon
Like any other bank / drive through - you may run into a little wait time due to short staffing . The shoot tube is a little tricky but the overall service is great .
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October 2022 by Perry County
Im not sure what the issue is. This is the slowest drive through that I have ever used. Not a one time occurance. It happens every time I have to use this bank
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July 2022 by Gozde Gursoy
I had an appointment at this location. I have been waiting for a long time. They are going through renovations and there is no seating. Unprofessional.
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July 2022 by Natali Stone
I’ve been in line behind one car for 7 minutes. Previously was ignored for several minutes while at the actual window. Was never greeted or anything. There are no other customers here.
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May 2021 by connie ayers
They have 3 drive through lanes open ,,but just 1 teller working, doesn't make any sense to me
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May 2021 by Lakessa Shavers
Drive through way to slow.
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March 2021 by Gina Ursery
The people are crazy
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January 2021 by Jay Bird
EXTREMELY slow drive thru service! Averages about 10 minute wait per vehicle. And, they charge $7 to cash one of THEIR own checks if you don't have an account with them.
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June 2020 by Shayla Williams
This is the 3rd time I had a problem with this branch teller line. This last time the teller did deposit my full check to my account.I had to call the 1-800 to report my problem. I will not be visiting this branch again. Try to find another branch to visit.
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June 2020 by Designer Dough
We waited 20 min for one car to finish in the drive thru once we got to the window the teller said it’s closed and they couldn’t help us even though we have been waiting. We leave and go around to the ATM. We look over and the car behind us changed lane and the same teller serviced him and not us. That is completely unacceptable.
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May 2020 by Daniel Cunningham
Just came back to my motel after from the US Bank branch/ATM in North Little Rock. After looking at some of the reviews of this place I can understand that it is not just me who has problems with US Bank. The location is bad, awkward to drive in to and the access lanes are narrow as other people have commented. But also I saw there was one lane open for business/commercial and only two others for ordinary people. There was no chance to walk in and argue with a real person. One of the ordinary lanes was occupied by a car and the other by a big van. I figured I did not want to discuss my complicated issue through a tube system wherein I guess you are supposed to put your paperwork into a cylinder and send it through the tube to a person you cannot see.
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November 2019 by Robert Long
Extremely slow service at the teller window. Only 1 teller available.
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October 2019 by Olivia Conners
The drive thru was haphazardly placed. Very narrow and dangerous.
