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November 2023 by Kimber Decor
I hate I didn't read the reviews prior to having my vehicle brought here. Poor service overall, lack of communication , poor customer service , dishonest, disrespectful and not one apology from this location in reference to how inconvenienced I am without a vehicle. I have never experienced a wrecked vehicle and had to go through the process of body repair , but if anything ever happens to my vehicles again, I will NEVER take it to this location nor recommend them for services. Some people work extremley hard to have nice automobiles & expect great honest quality service when unforseen situations happen, and then have to rely on body shops to do their part to fix stuff. Not make life even harder for a family.
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September 2023 by Slythorn Droidx
Beautiful location, easy access, and they treat ya so good!
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June 2023 by Timothy Rice
Our vehicle was dented up by a falling tree during the tornado. Our ins company told us to get a repair estimate from Service King. Their original estimate was low enough that our ins company agreed to have it repaired instead of totalled. This was back on May 12th... now finally a month later Service King has a revised estimate that ended up totaling the car. And we are stuck with $500 in car rental costs when we could have already bought another car and been done with this.The original estimate of repair should have been closer to reality and Service King shouldn't have taken over a month to get going on our vehicle. We had to contact them more than once on the status of our job.Service: Body & Trim
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May 2023 by Tamra McMahon
Great customer service! They told me it would take a week and a half, and they were right! Friendly and helpful staff. I hope I don't ever have to come back ?, but I know I will be take care of if I do!
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October 2022 by Tasha Dozier
I am a fairly understanding and patient person and definitely know that there are things that can’t be controlled. But when I am told 3 different dates that my vehicle will be ready, no assistance offered with a rental, rude customer service, there is absolutely no way I could recommend this place to anyone. Worst customer service I’ve ever experienced anywhere.
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October 2022 by Country_Life
HORRIBLE!!HORRIBLE!!Absolutely the worst experience ever for myself and my wife. We got an estimate and asked that it be sent to State Farm. After a week, I went back by the location and asked if they could make sure the estimate was sent.After receiving the estimate, it was under our deductible and so we said we’d pay for the repairs out of pocket. We made an appointment to drop off the vehicle, which was almost three weeks wait time. No worries.Upon arrival on the appointment date, I was greeted by the most hateful and disrespectful attitudes I’d encountered in years. I asked how long the repair would take and was told that it was unknown because they hadn’t ordered the part. They said they don’t order parts until the car has been dropped off.If we had known this previously we would not have utilized this location.THEN they told me that since I wasn’t using State Farm that the cost ? would go from the original amount of 212.00 to 500.00 dollars.What???FOLKS I SEE WHY I NEVER SEE CUSTOMERS COMING AND GOING,THEY ARE NOTHING MORE THAN THIEVES!!!
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August 2022 by Rodney Blumingburg
I have a very horrible experience at service King North Little Rock car went in for minor damages due to a wreck mainly Outside body work But when I get the car back my air conditioner Compartment is completely broken. Took it back to service came thinking that this minor issue will be easily taken care of but the manager came out very irate stating that no one got inside the vehicle the whole time they have the car which is funny may I might I add. He also Stated that he will not fix the damages or pay for the damages
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July 2022 by Deane Allinson
There favorite answer to all questions is “I don’t know”. After 6 weeks, I took my car to another shop.Services: Body & Trim
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June 2022 by Maria Vines
Great place to get any body damage repaired. I took mine to the North Little Rick location near Sherwood. Micah at the front desk made the experience that much better!Services: Body & Trim
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May 2022 by Jenkins
Absolutely wonderful business. Professional and very communicative staff members. Went through this company for my insurance claim and they worked diligently with them to get things to the next level. They also use text/email updates to keep you in the loop. Paint and vehicle work they performed came out great as well. A++
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March 2022 by Edward Joe
I have 2016 Hyundai sonata in I almost done paying them off I own them 160 doller in they said when I pay 160 off I have to go through another company to pay 3500 more dollars because I get my tile to the car I pay them 24;000 already
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December 2021 by Joann Lindsey
Awesome place! My vehicle went in for repair and I'm very impressed with the results. Rhonda was very helpful and treated us kindly. I'm very happy that my vehicle was fixed ahead of schedule.
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October 2021 by Cindy Ballard
I was easily able to get an estimate and set up an appointment for my repairs in the first visit. They were courteous and helpful when I came in and had trouble getting a ride share. The repairs were done in a timely manner and my car was in excellent condition when I picked it up.Service: Body & Trim
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September 2021 by Virginia Miller
Great service, very professional
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May 2021 by Bonni Crank
I went in to have work redone that Gwantey didn’t do to my satisfaction, it took them about three weeks to get back to me and they only got back to me because my husband kept calling to see if they got the part what was needed but only a week to complete the work.
