PetSmart is a large pet supply retailer offering a wide selection of products for many types of animals. The store is generally well laid out. For the most part, staff are described as nice, helpful, and wonderful, with managers and cashiers assisting customers in finding items quickly. Some customers report positive experiences with efficient service, respectful staff, and pleasant surprises like items being on sale for under half price. The ability to call ahead for medicine and have it set aside is noted as a lifesaver. However, experiences can vary, with one mention of a passive aggressive cashier putting a damper on the visit. A common criticism is that sale items often run out of stock too quickly.
