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October 2024 by Stephanie
I purchased my car at McClarty Toyota and had a good experience so I expected the same type of experience from the collision center. This was not correct! The process was not a smooth one. First of all, the communication is terrible. Phone calls were not answered or returned and sometimes I would have to drive up to their location just to speak with someone. My insurance company needed information sent to them and it took weeks and multiple requests from them, myself and my spouse to finally get the info sent. Once I dropped my car off, there was no communication related to a supplement they filed which required extra repair time. A phone call or message letting me know there was a delay would have been appreciated. When I went to pick up my car, it had been damaged by McClarty. There were scratches and paint chips on the hood, both front fenders, drivers side door and passenger door. They agreed to repair the damages. When I returned to pick my car up the second time, they had damaged the fender flares when they removed them and instead of ordering new parts, they put the damaged flares back on. Once again, they kept my car to order and replace the fender flares. They had recently changed managers and I am hopeful that he will be able to improve the quality of service at McClarty Collision. I wish I had checked reviews before I took my car to them. I will not be back.
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September 2024 by Nancy Cole
How do we get in contact with someone from Corporate?
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September 2024 by c Miller
Great workmanship. Slow returning my calls.
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August 2024 by Rachel Wages
McCarty Collision!!! They are the best!!! Took two months!!! But expected!!! I love having my car back!!!
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July 2024 by Kaley Goddard
I had my car at McLarty in North Little Rock. The job done to my car was terrible and made my car very unsafe. When I tried to get information on the work done Nicole hung up on me. My car was shaking when I took the car in for repairs. When I got my car back Friday no one said a word to me. The INSIDE wall of the front tires were in shreds. Nicole claimed you could tell my tires were bad by looking at them. Mind you this was the INSIDE WALL of two tires. She said they checked my brakes AND rotors at first then changed her story saying my car was never put in the air to be worked on. I'm missing lug nuts. I want my car properly fixed and get MY lug nuts back. I drive two small kids in my car. How I was treated was not okay. Failing to mention how bad the tires were and just let me drive off was wrong. Nicole's customer service is terrible. She said she had a sticky note on her desk for someone to tell me about my tires? That is not okay! She also stated she can't help that someone failed to mention this issue to me. What about the times I called to get an update on the car which was more than once. Not a word was said. I want a list of repairs that were done since Nicole S. at McLarty is refusing so I can give this to my lawyer.
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July 2024 by nengbersen
Don't expect to hear anything from them on the status of your vehicle. Text? No response. Phone lines either auto Hang-up or connect you to an overseas call center. I even left a message via the other branch, no response.
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July 2024 by Greg Edwards
Terrible experience for 3 reasons. 1) They took things out of my car which was not necessary for the work they were doing and when I called them, they were able to find my items and told me I could use my own time, gas, and effort to correct their "mistake" by coming back to their shop to pick up my things. 2) They had to install 2 new tires and put them both on the passenger side. Apparently you have to tell them how to install new tires otherwise you pick up your car and immediately have to take it for a tire rotation which cost you more money. 3) They took almost 3 months on a light duty job. I would strongly recommend finding another place.
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July 2024 by Todd Clifton
They repaired my 2018 Nissan Frontier and looks amazing. They cleaned it inside and out. Good communication
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July 2024 by Lauren's Playhouse
Very accommodating, super friendly and helpful
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May 2024 by Karen McNulty
I am pleased with the outcome of the repairs to my vehicle.
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May 2024 by Pamela Moore
They took great pains with my vehicle and got it back to new condition.
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April 2024 by Becky King
Great work and customer service.
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April 2024 by Sarah Clements
Great experience!
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April 2024 by Susan Gassiott
They do excellent work with a quick turnaround.
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March 2024 by Tim W
Good communication and the repair work turned out perfect.
