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September 2024 by stephanie rickards
Everyone is so helpful! I really appreciate the service we received. They all seem to value their customers.
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August 2024 by Randy Wall
I recently purchased a 2024 Ford Mustang from this dealership through their online platform. When buying a car over the internet, you rely heavily on the accuracy of the information provided in the advertisement and the dealership’s reputation to stand behind their sale. Unfortunately, this dealership failed in both respects.
From the outset, I was informed that the car had some damage to the right front passenger quarter panel. A photo was provided, and I accepted this condition. However, what I wasn’t told—and didn’t discover until I was already on the road—was that the tire and rim had also been damaged, likely in the same incident. The tire had a large gouge, and the rim was bent. Both were unsafe and the car should not have been driven. This damage would have been obvious during any proper safety inspection performed by the dealer, especially since the tire had been treated with Armor All. Once you looked at the tire, the damage was obvious.
This was the moment when the dealership needed to take responsibility. I immediately notified them of the issue, suggesting they send me $400 for the tire, and I would handle the rim replacement myself (the tire alone was $394 at Discount Tire). Their response was that this was an 'as is' transaction. To me, this was clearly hidden damage that was not disclosed when they informed me about the quarter panel. Step up time.
I initially communicated with the salesman, who then involved
the Finance Manager. Both promised to speak with the General Manager, 'John,'. Since then, I’ve heard nothing since the “as is” clause denial. No calls, no texts, no follow-up. The dealership’s response has been so lacking.
The real issue here seems to be a mid-level management mentality attempting to lead a large organization. While I could blame 'John' for sacrificing the dealership’s name and reputation, I suspect the root of the problem goes deeper. Early in my career, I learned a valuable lesson: nothing is more important than a business’s reputation, and it must be protected. As I reflect on this situation, I believe that ownership was not made aware of this issue, but they are responsible for fostering the culture within the dealership. If the importance of customer care had been emphasized, I doubt this situation would have unfolded as it did. I doubt John would be managing $400 so difficultly. It was the point with me. $400 means very little to the dealership or me. Heck, I just spent a lot of money on a car. It’s the lack of customer service that I object to. Enough that I decided to take the time necessary to write and post this review of the culture within this company.
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August 2024 by Jeannie Belew
Very friendly
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July 2024 by Anita Brantley
Replaced battery in my key fob. Didn't take too long. Great service
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May 2024 by Danice Turner
There is nothing wrong with being busy and unable to fix a car as soon as the customer would like, but communication is key. This is the 2nd time that my boyfriend and I have been to this establishment to have our car worked on and the Service Advisor neglects to inform us of part arrival and when called upon to check on it's status she either doesn't pick up or she claims she will check and call back(which she never does). I understand that we aren't your only clients, but we still deserve to be treated like we matter. If you tell someone you're going to do something...do it! They have many tools available to remind you of things. Furthermore when we ask to speak to a GM because of our poor service...we never get a call back. All in all due to our experience I would not recommend Nicole the Service Advisor to anybody!
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May 2024 by Sharon James
Very nice and EXPENSIVE VEHICLES
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April 2024 by Cherresa Kay Baker
First new car purchase I’ve ever made, and I have to say it was a lot easier than expected. They worked to my needs and even with my bad credit they did not stop until I was in a vehicle. I have been to several dealerships, and I just wanted them to hear me out and all they wanted to do was put me in a car. These people actually listen to me and thought of me as a person and not another Cell especially my salesman.”Wafai Mahairi” when I first walked in the dealership I was a nervous wreck and I told the secretary thinking maybe that was the only person in the building that was not a shark that I was there for a new car and I needed someone who was not just trying to sell a car, but that was going to help me and listen to my needs and requirements and she suggested him and I’m so glad she did. She said he is one of the best salesman they have, and I totally agree. Honestly, if it wasn’t for him, I may not have even got the car from them well him and his supervisor they both took their time with me and assured me that I was not getting hassled into buying a just a car. I was getting one with the 10 year warranty with Notes that I could afford gap insurance in case I have an accident I don’t have to pay nothing out-of-pocket right now they have a brand new car sales floor a must see is called a.Z400 and I can tell this car has a really good motor on it. I want it it’s a baby hellcat or maybe even better I don’t know but I’m already ready to trade in. Gonna wait a couple more months though but I’m definitely gonna hit the streets with this one this summer bottom line I love you son thank you so much for working with me. Thank you for much for not treating me as another sale and treat me as a human being once again thank you to the best sales”Wafai Mahairi” so if you’re going to Nissan ask for Wafai, I guarantee you will won’t have to deal with any fast talk or so I’m shady salesman just trying to get another sale under his belt. You will have a true human being that actually cares.
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March 2024 by Shannon Fero
Great group. Mike Maybee is the best salesman
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March 2024 by Robert Shaw
It was ok the salesman Ronnie was great
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February 2024 by Colin Shearer
Great guys, never treated us poorly.
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February 2024 by Lexia Green
They had the best hot cocoa I have ever had!!!!
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January 2024 by Deanna Kelley
Ask for Tyrice Davis in sales. Also They have the best coffee and it's free! They put my niece in a nice ride. I send all my friends to Tyrice "nemo" Davis
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January 2024 by Sara Daniel
Great service!.The people are nice and knowledgeable. I would recommend this place to anyone in need of great service.
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January 2024 by George Suggs
Great service
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October 2023 by Joseph Reno
Great they always do an awesome job thank you !!!
