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August 2024 by Sherry Ott
My experience with Mark McClarty Ford Sucked I would not recommend them to buy a vehicle ever
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August 2024 by Brad Lanier
Before visiting the dealership, I had done extensive online research on the latest Ford Explorer models, comparing the 2024 and 2025 versions. While this research was helpful, you really can't beat seeing the vehicles in person.
When I pulled up to Mark McLarty Ford, I was greeted by Bart Dill, who quickly picked up on my interest in the Explorers. Bart was proactive and immediately offered to get the keys for the 2025 models. After test driving two different versions, I was convinced - and I think Bart could tell.
When it came time to discuss pricing, I appreciated the collaborative approach, as it made me feel that my concerns were being taken seriously.
The opportunity to negotiate with several team members was particularly valuable. It created an environment where I felt my voice was heard, and at no point did I feel pressured into a financial commitment I wasn't comfortable with.
Overall, my experience at Mark McLarty Ford was excellent. The knowledgeable staff, clear communication, and willingness to work with me on pricing all contributed to my satisfaction. Driving away in my new vehicle on the same day was a great end to a positive car-buying experience.
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August 2024 by Lance Pabst
Will was a great help in helping us find what we needed.
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August 2024 by Hairo Velasquez
This is the The Dealership I always come to, have been for the last 8-9 years or so. Hosea Dortch has been my go to Guy since Then. Great customer Service and Good Prices on every car I have bought, I definitely Recommend Him and this Dealership for anyone trying to By a New or used Vehicle give him a Call!!
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August 2024 by Veronica Burdine
John Jenkins assisted me in purchasing a FORD BRONCO!
John kept me informed while my vehicle was in transit and notified me the day it arrived. A few days after I purchased vehicle he followed up with me to see if I had any questions regarding vehicle. John's customer service and taking care of customer is top notch!!! If your searching for a new FORD reach out to John; I promise you won't be disappointed.
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August 2024 by Chris Horton
I’ve been underwhelmed, and at times very frustrated, by the service experience at dealerships closer to home. From now on, I’ll gladly drive an hour away to have my truck serviced at McLarty Ford. Very personable service managers who want you to have a good experience…and so far, they deliver.
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August 2024 by Ej Born
Everyone is extremely friendly and helpful
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August 2024 by Robert Nickles
They were very helpful and willing stay late to finish the deal
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August 2024 by Mike L
I had an extremely frustrating experience with this dealership. The sales manager was completely unwilling to negotiate on the price of the car or the warranty, which was disappointing. The situation only got worse when the general manager refused to hold the car or accept a deposit, despite me flying in from another state. I wasn’t informed of this policy until after I had already purchased a plane ticket, just four business days before my arrival. The deposit approval finally came through with only three hours left on the last business day before my flight, which added unnecessary stress.
On a positive note, the salesman (Joshua) was fantastic throughout the process. He made every effort to convince the managers to be more accommodating and even picked me up from the airport, which I greatly appreciated. Unfortunately, the poor management overshadowed his excellent service.
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August 2024 by Randy Wall
I recently purchased a 2024 Ford Mustang from this dealership through their online platform. When buying a car over the internet, you rely heavily on the accuracy of the information provided in the advertisement and the dealership’s reputation to stand behind their sale. Unfortunately, this dealership failed in both respects.
From the outset, I was informed that the car had some damage to the right front passenger quarter panel. A photo was provided, and I accepted this condition. However, what I wasn’t told—and didn’t discover until I was already on the road—was that the tire and rim had also been damaged, likely in the same incident. The tire had a large gouge, and the rim was bent. Both were unsafe and the car should not have been driven. This damage would have been obvious during any proper safety inspection performed by the dealer, especially since the tire had been treated with Armor All. Once you looked at the tire, the damage was obvious.
This was the moment when the dealership needed to take responsibility. I immediately notified them of the issue, suggesting they send me $400 for the tire, and I would handle the rim replacement myself (the tire alone was $394 at Discount Tire). Their response was that this was an 'as is' transaction. To me, this was clearly hidden damage that was not disclosed when they informed me about the quarter panel. Step up time.
I initially communicated with the salesman, who then involved
the Finance Manager. Both promised to speak with the General Manager, 'John,'. Since then, I’ve heard nothing since the “as is” clause denial. No calls, no texts, no follow-up. The dealership’s response has been so lacking.
The real issue here seems to be a mid-level management mentality attempting to lead a large organization. While I could blame 'John' for sacrificing the dealership’s name and reputation, I suspect the root of the problem goes deeper. Early in my career, I learned a valuable lesson: nothing is more important than a business’s reputation, and it must be protected. As I reflect on this situation, I believe that ownership was not made aware of this issue, but they are responsible for fostering the culture within the dealership. If the importance of customer care had been emphasized, I doubt this situation would have unfolded as it did. I doubt John would be managing $400 so difficultly. It was the point with me. $400 means very little to the dealership or me. Heck, I just spent a lot of money on a car. It’s the lack of customer service that I object to. Enough that I decided to take the time necessary to write and post this review of the culture within this company.
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August 2024 by Hayden Hess
Secretary was very rude and refused to transfer me to service department said I had to leave my name and number then when I asked how long she told me we'll how long is a piece of string that is very unprofessional I will gladly take my business elsewhere
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August 2024 by shawn synco
Had a great experience working with sales. Shout out to Bart. I believe I test drove 5 different truck until I found the one I wanted. Bart and the sales managers worked with me on getting a great deal. Will defiantly shop at McClarty Ford when looking for a vehicle.
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August 2024 by Tom Gibbons
Wonderful experience and delivery of new vehicle was great. Everyone i dealt with was super! Appreciate all the help!
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August 2024 by lou bell
worst dealership I’ve ever had to deal with. the people are rude and they don’t tell you that you can’t take your truck home until after you sign the papers. they kept my truck for longer then they said. finally got to take it home and they said I had to bring it back up there to do more stuff to it. very very awful customer service
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August 2024 by Angelica Baxley
This is that good ol back in the day customer service. Fast friendly customer support ( really they treat you like family). The office manager comes out of her office often just to check that everyone is good. All the service advisors are very caring showing empathy and sympathy ( even though $$$$$ is very reasonable. Still shed a tear lol). 10 out 10 highly recommend.
