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“Had a great experience today! Trevor and the team today were wonderful. I had planned for adequate time to switch phones and transfer everything. Things seem difficult these days with customer service…happy to say… these folks approached all the clients efficiently, respecfully and friendly.”
“Most of the staff there are professional and really great there's only one there, and I'm not going to trash talking him here, that if he was gone would make the store and excellent store but like I said most of the staff at this store product availability knowledge of product and willingness to help is excellent at this store.”
“When I first walked in, the staff was very welcoming. The Associate that was helping me at first was Not successful, but he tried.Tommy (the mgr) was very professional, polite, patient and knowledgeable. He made sure Internet needs were met.”
“Zack Blaylock you are the Best!!!!
Since May 6 I have been dealing with Tech, Service Center people & dispatch !
3 scheduled service calls only one happen the Xfinity Tech came out and set up a service call for new line to be ran on Saturday waited all day no show called oh ma’am I’m sorry these are contracted out companies they don’t work on Saturday!!!
Scheduled a week visit took off work sat here all that 4 hrs gave them another hour called Scheduling people again oh ma’am I’m sorry they will have to get with property people to have line ran… what the hell! Feed up! Took it up on my self to go to Xfinity store because there was no way 3 outlets weren’t working!
Told Zack my situation and he was so nice and understanding and said yeah sounds like your modem! He got me up and running after experiencing this! no one knows what the other is doing at the 1800 number! Thank you Zack Blaylock at the McCain store!!!! I now have my service after a month!
Xfinity needs to recognize this employee for his knowledge and kindness to customers because that was customer service to the highest and not because I’m up and running because now a days you don’t have customer service like that!!!
Again thank you Zack!!!!”
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“Mikayla was incredible! She took care of me like I was her mom. She understood why it was confusing to me to change over from AT&T. She is taking care of any issues that I have run into (of my own doing by the way,) please use this store if you want real help and sincerity, ! Kudos to Mikayla!”