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October 2024 by A H
Small-town vibes in AR are real, and Maumelle is no exception. Hannah and the crew at this branch are some of my favorite people to work with. They always step above and beyond, & they always call me by name. Thank you for everything you do.
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May 2024 by Erica Conley
Mrs.Marquasia Carruth is very unprofessional I did a little digging on social media and it seems she lives a double life you can also find her on Facebook bashing single moms and white people
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March 2024 by Eli
If you are a first time home buyer do not go here. These people are a joke.
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November 2023 by Tyler Duke
Mr jose was very professional in helping me resolve my issue, great worker!
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October 2023 by Carlos Estrada
Every time I need Overall great service I know I can always expect it from Jose C at the Maumelle location. Helped me with figuring online banking and working quickly to help me out.
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October 2023 by Nate Jones
Amazing branch!! Switched from another bank. Jose helped me get setup and answered all my questions! Not only did he go above and beyond to meet my needs! I was in and out completely satisfied!!
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June 2023 by Will Wheeler
Been banking with the Maumelle location for a while and have nothing but good stuff to say about them always really helpful and polite when I go in 10 out of 10 would Recommend to friends
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May 2022 by Buddy Tullis
Would not allow people into the lobby if they were wearing a face mask.
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October 2020 by Alei Craig
Been baking with them since 2013, have constant issues, but today was the final straw. My car payment got processed twice by error of the financing company. Even though I am not signed up for over draft the bank charged me $56. I called and Joanna answered, she's usually very sweet, but today when she had to deal with this issue she became very rude saying it wasn't there fault (granted it's not) that the finance company should take care of it. The company did wave their fees but they can't fix a charge that the bank did. She told me to call the vilonia branch, the vilonia branch told me to call the Cabot branch. Where they refunded one of the charges as a "convenience to me" when I asked to speak to someone who could refund both conveniently the branch manager was away.
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February 2020 by Alei Rice
Been baking with them since 2013, have constant issues, but today was the final straw. My car payment got processed twice by error of the financing company. Even though I am not signed up for over draft the bank charged me $56. I called and Joanna answered, she's usually very sweet, but today when she had to deal with this issue she became very rude saying it wasn't there fault (granted it's not) that the finance company should take care of it. The company did wave their fees but they can't fix a charge that the bank did. She told me to call the vilonia branch, the vilonia branch told me to call the Cabot branch. Where they refunded one of the charges as a "convenience to me" when I asked to speak to someone who could refund both conveniently the branch manager was away.
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February 2020 by Chris Ward
Went in to drop off my deposits today, and I must say Nicole was absolutely fantastic! Excellent customer service in every way. Plus our conversation and her smile brightened what has been an otherwise dreary day! Go see Nicole! 5 stars
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March 2019 by Alysha Heigle
Not good service.
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February 2019 by Lois Hankins
5 star bank love doing business with everyone.
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February 2019 by Jesse Wood
The Staff here are just great. Not playing favorites but Joanna in the drive through makes it the most pleasant experience. I have a loan through another bank in town and always dread having to go by there where as it's always great at First Security. Even when there is a problem they work so hard to make things right and luckily that's a rare occurrence.
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October 2017 by Shonika Jackson
I usually don't do this but Joanna Pruss at First Security Bank Maumelle branch is the most racist lady I've ever met. I dread making deposits at that location. I guess she doesn't believe I should be making deposits in these amounts. I've never had issues with any other branch besides this one. After she REFUSED to deposit a check made out to my company, she wanted to make a copy of it for "proof". Proof of what?? This isn't my first issue with her but it'll definitely be my last. Client lost.
