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April 2024 by Dblast205
Horrible! Don't take your vehicle here. I didn't listen to the negative reviews here and now my vehicle is damaged in two areas they worked on. The one in the Benton/Bryant area does far better work.
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March 2024 by Joie Hampton
Body work to right side light assembly took them over a month...Right when my date was to pick up they kept changing the date with lame excuses.. Then my last draw was when they STOPPED CONNECTING with us at all... Going to pick my stuff up NO MATTER WHAT.... Never have my business ever again
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March 2024 by Weston Blankenship
Picked up my car today after a deer hit the drivers side of the car. Overall the work looks quality. However there was a dent still on the fender, overspray or adhesive on the door pillar.The car was filthy. I figured after $10k in repairs I would pick up a washed car clean from the work and over all sitting in the shop for 3 weeks. Instead it had not been washed. There is dust all in the door jams which were painted. Clear wrap still in a replaced part. Foam inside the fuel door.It is apparent to me there is no Quality Assurance check or walk around before a customer picks up the car. No one came out and did a walkthrough of the repair, can I wash it? Do I need to wait to wax it? Can I go throw car wash? Next time it won’t be CARSTAR.
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March 2024 by Bart Harrison
Great place to get an estimate and great place to get body work done!
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March 2024 by James Miller
Great quick work.
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March 2024 by Kat worton
Very friendly very helpful answered all my questions didn't take too long fixing my truck definitely would bring my truck back here
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March 2024 by Don White
First time using Carstar. They were terrific. Pleasant to work with. They made the experience easy. They did everything promised. On time. And the work was excellent. Hopefully I don't need them, but they will be my choice
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March 2024 by Adrienne Jordan
I was kept informed of the process and progress of the status of my vehicle. Peyton was patient, professional and very kind. When I saw my vehicle after the completion of the repairs, it looked exactly how it looked when I first purchased it off the lot. I am very pleased with the workmanship. I hope I do not need this type of service again, however if I do, this is where I would like my vehicle repaired. I want to give an huge thanks to the staff for their professionalism and workmanship.
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January 2024 by Marcus Meadows
Very nice personnel
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January 2024 by Andrea Heffington
They were very professional, gave me frequent updates, and completed the repairs on time even though inclement weather put them behind. The repairs were perfect, and I’m very pleased with the results. I will use them again if I ever need auto body repairs.
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January 2024 by eric norwood
Carstar took great care of us. They inspected and did the repairs in a very timely manner. We will definitely use them again and recommend their services!
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December 2023 by Mike B.
They did a great job on the repairs of my vehicle. Their communication was excellent and the process was smooth. My only complaint is when I went to pick the vehicle up it was covered in tree sap and pine needles from parking it under a pine tree, so I would recommend that they don’t park the vehicles under this pine tree. They did offer to wash it at their shop but it will have to be hand washed to remove all of this.
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December 2023 by Keny Ponce
Payton and Larkin were so professional and friendly! The body shop did amazing work and my car looks perfect!! Thanks guys!!
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November 2023 by Mona Copeland
We had called to get quotes on the vehicle prior to this accident and they seemed pretty pricey. This was a no-fault insurance claim and they were fabulous with the car and did it in a timely manner.
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November 2023 by Butch LaMange
The first time I went there they had no clue as to who I was and what I was talking about even though I had called them repeatedly about fixing my car. I called them the day before and told them I was bringing my car in and they said no problem. I get there and have no record of me. My claim had been deleted because it was past 30 days which is why I called them three times. They told me they would update me by text and email every step of the way. They didn’t. Got a text saying my car was done and they would call me if they hadn’t already. They didn’t call. Got there to pick up my car and they were clueless and asked me why I thought it was done. I told them I got a text from them stating that. She got up and walked away without saying anything. Came back with a posse of people as if she needed protection from the big scary man. Was made to feel like I was a bad boy and needed schooling. They were to fix the front end of my car due to a fender bender. Looks okay but the driver side front end looks like it’s coming apart. I probably will never go back there or recommend their services.
