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August 2024 by Rahma Adams
Very friendly and gives explanations on everything that they determine to be an issue. Highly recommend them
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August 2024 by Aaron Crolley
Excellent service
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August 2024 by Barbara Reese
Had a taillight replaced on my Bronco Sport. Service Department at a ford dealership quoted me $150, just labor, the bulb was extra if in stock. Cantrell Service did the job in 15 minutes and it cost be less than $40. Labor and part. Great Service.
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August 2024 by Kyle Siedschlag
They did a great job at figuring out my a/c issue which turned out to be a crack in my compressor. They did contact me when the car was ready and did call me back when they were figuring out the issue with the car to give me an estimate. The only issue I had was that I was told they would send me an email about the status of my car, but I never got one. I would have given a half star for this issue for a total of 4 and half stars.
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August 2024 by Fran Hickman
Fair price (less expensive than dealer) and very nice people. Seemed to try to have my car ready in a day, which it was
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August 2024 by Jasmine Dado
Helped me out quickly and appears to have fixed the problem! Called and communicated the problem, the cost, when it would be fixed. Great to have my truck back.
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August 2024 by Sarah Migeot
They always do great work, been very honest with me and love that I can trust what they do and say. Even bought my tires there.
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August 2024 by Kendell Koberg
Having to take my car back in…. Got a front & rear brake job, now my parking brake doesn’t work; I’m assuming they did not reconnect cable. They also repaired one of my tires @ put in back on the rim with the white lettering out, when all 4 were black lettering out. Seems like stoner work…. ? definitely an inconvenience.
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August 2024 by Kristina Cook
Customer service was amazing ! Made you feel valued as a customer. Definitely will be my go to for my car service
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August 2024 by Teri Hughes
Cantrell fixed a huge problem with my fuel injector system and other work on my 2013 Mazda CX 5. We spent all summer with our mechanic, Mark Weber, who found initial issues and fixed them. Cantrell was recommended to us. They are so busy with work that it took a while to get it fixed, but now the car is running like new. I’ll be able to another 150,000 miles now!
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July 2024 by Christina R. Carlin
Worse customer experience I have ever encountered, so rude
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July 2024 by Elise Ormonde
Cantrell Service Center’s lack of professionalism and communication is very disappointing.
I had used this mechanic for major car repairs in the past and was planning on continuing to give them my business, however, this latest incident has made it clear that there are much better mechanics in the Little Rock area.
I scheduled an appointment with them for Tuesday, July 16th and took my car in promptly at 8 am. Shortly after I had dropped it off, I received a call saying that they had ordered the incorrect parts for my car and that I needed to reschedule my appointment for Monday, July 22. While frustrated, I know that mistakes happen and I patiently accepted the new date and picked up my car again. Come Monday morning, I received a call at 8 am from Dennis asking if I was still bringing my car in today and that they had all the parts in and ready to go. I returned the call as soon as I was able to do so and told Leon that the earliest I would be able to drop the car off was between 2 and 3 pm.
I arrived around 2:30 pm and attempted to drop off my car for the rescheduled date and was told that the appointment had been rescheduled yet again to Friday, July 26. I double checked my call log and informed them that I had received absolutely no communication between when Dennis called me at 8 am and when I brought it in at 2:30 pm. Their only response was that they had left me a voicemail and that I needed to come back on Friday.
Attached is the screenshot of my call log that shows only Dennis’ call on Monday, July 22, telling me that they had the parts and asking if I was still planning on dropping the car off. There is no voicemail letting me know that they rescheduled and canceled my appointment. Cantrell Service Center’s poor communication and subsequent wasting of my time earns one star.
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July 2024 by Mel Haslauer
If you looking for a mechanic service that replies fast and with complete honesty, stop looking and see these guys. They are nice, thorough and will give you the facts about your vehicle.
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July 2024 by Rita McGinness
First class quality work & performance! So polite & courteous! When you have your vehicle repaired, you’ll stop going anywhere else!
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July 2024 by Frank H
Couldn't be better. They fixed my car in a few hours and even offered transportation. Wouldn't go anywhere else for car repairs.
