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July 2024 by Michelle Flesner
Best bank ever!! My account was compromised and my info put on the dark web and the fraud dept. was aware and took the steps to secure my accounts before I even knew there was an issue Customer service was awesome!
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June 2024 by Mark Frerichs
If you look at your reviews, you'll see there are 1 star reviews over and over, and yet you're complaining over my 4 star rating? How does that work?....
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February 2024 by Nanette Pitts
I have been a customer of Arvest for 10+ years. I recently had a breech in my 3 accounts that I have with them and getting this straightened out has been a nightmare. After 2+ weeks I still have 2900. "On hold". I cannot seem to get this resolved and I am livid that I do not have access to this money........that is mine. I have had numerous calls with different Arvest Reps and "nobody" seems to be able to get this issue resolved. I am not sure what my next step will be but I am about at the end of my rope with Arvest.
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June 2022 by Vance Parker
Always great service! Great bank!
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February 2022 by Patrice Calo
Loan officer Krystin C. has gone out of her way in helping me out since July 2021 with my house purchase. Very informative, patient, and compassionate. I am very pleased and grateful.
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September 2021 by T B
Had to wait 25 minutes for a customer service representative. It was rather urgent as I was out of town and it was about to be a holiday weekend. I just opened an acct and I'm not impressed with the amount of time I had to sit on hold. It was frustrating and I couldn't reach the maumelle branch independently. Had to go through the 877 number.
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August 2021 by Logan Mays
I have continually been disappointed by arvest. The customer service would be nice if the employees would know their own procedures and policies. I was supposed to receive my new debit card in the mail. That didn’t happen. Upon arriving at arvest. I was told that I was wrong and had to come there to receive a replacement.I was given my replacement at 2:10pm and told that I could activate it after 30 minutes. This information is not correct. I found this out later after speaking to two different support employees. I couldn’t activate it through the phone number that I was given. I was then on hold for 20 minutes to have my call ended by one of the staff. I scheduled a call back and was not called within the time frame. I was called minutes after when I was busy with my work. The employee said he was going to try to activate it while I told him I couldn’t talk at that time. I called back at 6:10 only to be told that it had been activated. Well when I went to the store it was declined. I called back and spoke to Pablo (3rd support employee I have called). He helped me fill out a complaint since he explained to me that the previous employees did not know what they are doing since they didn’t change my expiration date in the system. It is now 8:20 I just tried to use my card at Kroger only to be declined again. Pablo was the only employee that showed any value in customer support. Yet I’m still not able to access MY money and there is not a single person to contact at this time. Within a week I will be banking with US bank. I have had nothing but trouble from your sham of a bank. Both this location and the location on Oak street in Conway employee non trained staff. Arvest doesn’t care that their employees do not know what they are supposed to do for their customer.
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August 2021 by MY GOOGLE ACCOUNT
I feel that a bank shouldn’t promote,“no overdraft fee”...More times than not, that accounts monthly average balance, will remain overdrawn, for the majority, within any specific time period-So,at some point, it ALL seems pointless, and that account will be closed, and the process of collecting that debt, will begin!!!
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August 2021 by Ricky Highsmith
Not being able to call the bank you need questions from. Some questions need to be asked per location!
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August 2021 by Kaitlyn Johnson
Horrible bank ! They will steal your money !!! ALL ARVEST BANKS
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April 2021 by kaitlyn smith
Horrible bank ! They will steal your money !!! ALL ARVEST BANKS
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September 2020 by BOTH OF US
I feel that a bank shouldn’t promote,“no overdraft fee”...More times than not, that accounts monthly average balance, will remain overdrawn, for the majority, within any specific time period-So,at some point, it ALL seems pointless, and that account will be closed, and the process of collecting that debt, will begin!!!
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July 2020 by Melissa Vance
Dont expected a manager present and pray you dont have any issues. They wont know the correct procedure
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January 2020 by Donald Knott
It's a great Bank to do service and the staff are great
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May 2019 by N3GL3CTFOUNDER
This Arvest has turned into a disaster. Soooooo slow in the drive thru. I just turn my car off because I know it will take 15 to 20 minutes even though there are currently 2 vehicles in line. So sad to see this one go down with all the rest.
