I couldn't walk in and make a purchase in a timely manner twice. Amazon to the rescue!
December 2021
Just talked to Verizon these guys took us for a $100 and they are a bunch of bullies.
November 2021
According to Verizon's advertisements that you can upgrade your phone free, i had a fall and broke my phone so i went there, the customer service clerk said i have to pay the balance of my old phone before i can upgrade. Well there advertisements is not really true .