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November 2023 by Fay Johnson
The bosses were very nice and understanding but the workers were very VERY rude. I would definitely not come back to this establishment.
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November 2023 by Canno Wuppass
Never treated me unfairly and way cheaper than the Mercedes dealership.Services: Brakes
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November 2023 by JD Kazz
• Extremely slow (months for basic work)• Laughably shoddy work (three different cars needed to be towed back to the shop after the short drive home destroyed their "work")• Very over-priced (not even taking into account their rookie-level work)Ask around town and you'll quickly learn that they burned their bridge with the locals years ago.
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October 2023 by Bethany Brown
Had an issue with my Jeep and took it to the jeep dealership where the lady at the front desk was incredibly rude. Decided to stop by Elite and everyone here is extremely kind and Chiaki helped me get through the insurance process!! Excellent communication when parts were delayed due to strikes. Highly recommend!
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October 2023 by Jan Martin Castillo
Elite Automotive Repair is the best shop in town. My 2024 Toyota Grand Highlander had a damage in the front bumper. I went to Elite. In a few days i already got my estimate. They called Toyota for the parts coz its 2024 model no aftermarket parts yet. It only took 1 month from the day they ordered the parts til they fixed my car. Shout out to Jackie. Very nice person. I Went to Dent boyz first they said they will send me an email for the estimate until now i didnt receive any email. I called them they didnt call me back. Not good.
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August 2023 by Carl Wurffel
My experience with this business was extremely unsatisfactory! I brought it to them to replace the transmission, and from the minute I arrived at their completely packed parking lot with cars everywhere (lot damage waiting to happen) then stood in their service area waiting for the car to be written up being inundated by gas fumes that were emanating from the shop, at no point did they think to open a door to let it air out, I almost ended up stepping outside as the thick fumes in the building were making me nauseous. The attitude displayed by the two women who helped me was less than friendly from the moment I walked in and was not appreciated, and did not go unnoticed. Keep in mind I was there having my transmission replaced and spending a considerable amount of money with these people and felt treated like I was a nuisance, very poor customer service. I instructed them to advise me on the additional labor costs to replace other components while they had everything apart and let me know what those would be if any, they of course did not do that and put it all back together before calling me back to tell me what the labor would be to do it all from scratch again, a complete rip off!Even though I was not happy about this I told them to go ahead and do the additional work anyhow just to be done with it, this was at 9:00 am they told me they could have it done by end of day for me to pick up, call me back at 3:00 pm to tell me they now can't finish it and I can leave over the weekend as it was Friday, or bring back on Monday to finish, I told them to forget it, I will come and get it, terrible customer service! I come to pick up, get more attitude from these women, then find out because I want to use a card to pay there will be an additional fee nobody bothered to mention before that added another 40.00 dollars to the bill, absolutely ridiculous! I got my keys, left and needless to say never returned, in the process they lost the 500.00 dollars plus in additional labor they would have made and one of their competitors made it instead. As someone with over 25 years in the auto repair industry I know the difference between a good experience having my car repaired and a bad one, this was awful!All the service department did here is lose this business money, they appearantly feel they have all the business they need and can provide this kind of sub standard experience to customers and not suffer consequences. After reading the other good reviews, I thought this would be a good place to take my car, but I had a very negative, low quality experience here, I would not use this business again and would not recommend it, take it to someone who actually values you as a customer.Service: Transmission
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July 2023 by Carolyn Howard
Brought my Mazda in to have the control arm replaced. Two hours into the job the mechanic found both of the tie rods were bad. I am so thankful they took the time to make sure everything was up to par. Elite was the second mechanic I took my car to and should have been my first! Not only does my car drive smoothly, but the cost was reasonable! Thank you Elite!
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June 2023 by Ruth Brown
I made a call .They gave me a quote with in 2hrs. Appointment for a few days later. Arrived friendly atmosphere. Business like immediately a gentleman came out and ask questions before even doing anything to my car. They did fluid change for me then test drove it to make sure all was right. I appreciate the one on one time felt like my vehicle was in good hands. A few minutes later back in car and on my way. Thank you for a superior job.
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May 2023 by Rick Stephenson
Diagnosed drive shaft bearing failure on my Porsche Cayenne Turbo, fixed it later at set appointment, while I waited, done on time at price they quoted, excellent shop.
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May 2023 by Paul Wedin
Very attentive to our problem. Did a wonderful repair job. They were reasonably!
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March 2023 by Clint Nichols
The techs at Elite found a resolved a issue I've been having for a while now. They fixed me up and at a fair price. I couldn't be happier. I will definitely be returning. Thanks.
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January 2023 by Dani Astry
I didn't have any work done I had my vehicle towed there for a diagnostic the price on that was fair. Unfortunately my transmission went out and I can't pay the 3,200 it would cost to fix it there. Everything is so expensive especially transmission service always has been but now it's unimaginably so. I'm sol
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January 2023 by Greg Hummel
Good people great service very happy first time getting repairs done here but will definitely use again and highly recommend
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November 2022 by Joyce Motts
Easily made a next day appointment for oil change and general inspection.Large and comfortable waiting area.Was able to hear the way that staff communicated with other customers. I've found my new auto repair company in my new home town.Full synthetic oil change and tire rotation, reasonably priced.Will definitely be returning for recommended brake service and husband will be bringing his SUV to Elite.
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October 2022 by Linda B.
We are from out of town and was visiting a friend when our car quit working. Elite took it to their shop and found it to need a new engine. They were kind enough to keep it for a week or so til we were able to get our things out. Thank you Elite for your kindness.
