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November 2023 by Troy Austin
Friendly people work here. Very accommodating employees. This place is great for things that I can't find at Lowe's. I try not to patronize Home Depot because they support BLM and other communist organizations. They hate our country. They hate me and they hate you. Especially if you are white. They love to fund the destruction of America. Fact!
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November 2023 by Pat Grimes
Sadly, I won't shop here again. On the plus side, I always had knowledgeable help to find items in the store. However, my experience with their 30 day strict return policy has me at never again. I tried to return an unused shower light in the original box, with receipt, at 32 days past the sale date. I also had another purchase in hand to make of things I picked up while standing in line to return. I was told it was too late and that they could ask the manager for an exception. Nope, no exception. I said, you told him I was also ready to buy other items. Yep, still no. So I put my items back. No sale that day or in the future. Too bad. I was willing to pay a little more at Ace for good service, but not for dumb business practice. Customer lost.
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November 2023 by Curt Carlin
Went for a 1/8" tubing fitting. They had some but not with a threaded end just couplings. Needed bulk bolts but they only sell by the piece now and are very expensive. I shopped online and got everything I needed including quantities of bolts at a far cheaper price. Friendly and helpful but not reasonably priced..
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November 2023 by Kathy Gibbs Sailor (Not every1s cup of tea)
Went there to et a heat gun , I walked up to the service desk to ask where I would find one and the cashier just started checking my other items out as I was trying to ask her about the heat gun a female manager was standing next to the cashier and heard me trying to ask and said nothing to the cashier but followed me out to my car to apologize. That was nice but I still didn't get the heat gun and I bet the cashier didn't hear about how she cost them a sale either.
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November 2023 by Lee Baggett
High prices, of course. The man servicing the back area on 10/16/23 around 11am was hardly helpful and didn't show any interest in helping me, but the woman at the cash register was extremely polite and helpful, otherwise I would have given 2 star.
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September 2023 by Charles Bailey
Easy to find exactly what I needed. It is great to have a true hardware store.
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August 2023 by Geoff Fairchid
Very helpful and patient. Answered all my questions without hesitation. Great selection of goods
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August 2023 by Ivan Mulero
FULL CUSTOMER SERVICE AS SOON AS I WALKED IN THE DOORS. VERY HELPFUL AND RESPECTFUL EMPLOYEES AND TOOK ME STRAIGHT TO WHAT I WAS NEEDING AND EVEN HAD CONVERSATIONS WITH ME AS IF FAMILY.???️✌️ ??
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July 2023 by Kenneth Dady
While in Michigan I purchased a few items from an Ace Hardware for repairs to my daughter's house. After completing the repairsI had 3 small items left over but did not have the time to return them to the original Ace Store. Living in Mountain Home and being an often repeat customer of Ditta Ace, I attempted to return the items here. They stated "It's not our policy to accept return items purchased from other Ace Stores". I couldn't believe what I was hearing. How disappointing. Like a slap in the face for an often repeat customer. So for an ill- thought out return policy and a lousy $18,, they would rather lose a customer, than accept the items, put them on their shelves and sell them.Will never enter this store again and would not recommend patronizing Ditta Ace.
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July 2023 by Jennifer Massey
My husband will say, "I had to go to your favorite store today." Ace IS my favorite store... they always seem to have what I need, and I love all of the employees! They make the trip to my favorite store even better.
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June 2023 by shelz S
There are three things that matter most when buying from a store: quality, price and customer service, in that order.Many items I have purchased here have been comparable in quality compared to a box store. Their customer service has always been good. Where they lose me is their prices.I have used this store in Mountain Home a couple of times but my last two visits were an eye-opener.All I needed was a 5"x1000' of stretch wrap. They clearly price gouge as they were selling the same size and quality as is sold in a box store with blue trim for double the price.The store I usually buy from sells it for $8.96 while this store was selling it for $19.99.I will not be back, ever.I don't want to be in a position where I have to be concerned about price gouging.
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June 2023 by Sara Septowski
Super friendly and helpful staff! Great prices. Can find almost anything you might need here. Store is very clean and organized. I personally love all there choices of bird feeders and yard decor.
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June 2023 by Tom Canta
Didn't buy anything this time.Ben an associate was super nice and knowledgeable. I will return there and shop in the future.
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May 2023 by Andrew Rider
I love this store. I work at a big box home improvement store in town, but I shop here. The staff, although a small staff, are very helpful and friendly.
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April 2023 by Kathy Emerson
Amazing store and employees! Was amazed that they stay open till 7 PM. They had just what we needed to fix the water leak on our camper and made our trip to the State Park nearby a success because we fixed our leak and enjoyed our time in the Ozarks! Thank you!!!!
