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February 2024 by Ginger Zimmer
Austin did a great job getting my new phone set up, retrieving everything out of my old, out-dated phone. He was working by himself, never getting flustered, as he helped multiple customers at once!
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November 2023 by Frank Russell
The good people at the mountain home store sure did a fantastic job with my new phone. I highly recommend the employees at the cricket store for all of your wireless needs.Frank
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October 2023 by Tracy Townsend
Outstanding service! It took the folks two days to get us up and running however, it was not for lack of Intellect or dedication ! It was big store bureaucracy that couldn’t be helped but those folks never gave up and it was worth the small amount of trouble as well as wait!!! Thank y’all in the Mountain Home office everyone from the manager to every employee they have at some point was involved in resolving issues and getting us setup as customers!!
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July 2023 by kasiaha foley
These guys are the absolute best! They are extremely helpful and kind. They did everything possible to help get things set up and done as smoothly as possible. They are definitely my go-to cricket store.
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June 2023 by Renee Tetlow
My phone was fried over the weekend went in first thing Monday morning and got a new one. Zach was awesome fixed me right up with a new phone and had me out the door pretty quickly. He was a multi tasking guru he happened to be only person in the store and not only got my phone up and running but also able to help other customers who came in. Big shout out to Zach at Mtn Home Cricket
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May 2023 by Gregory Mack
So first I called, asked about the $49.95 Iphone new line deal, was told when you start a new line even tho its when you port over a number from a different company, wasnt told until I was in line for 40 minutes with 4 other people in front of me & several behind.After i was made aware of it, I walked out the door, came back and said "can i just go buy a cheap phone from walmart w/new line and get the deal?"Manager by the name of Zak said " i have a phone in the back specifically for this-go get a sim card kit for $45, itll save you $" So it works? He replied "yup do it all the time"So 20 minutes later $52 spent, I come back, insert sim into his nokia flip phone, spend 1 hour trying to get it activated to no avail. Im frustrated and give up.I walk up to the counter & say so im out this $? What are we going to do about this since you were the one who suggested it?He said " dont play that with me homie" we arent playing this game. Im not going to argue with you, i work for CRICKET not Wal mart, thats your problem.First off, ive done sales for YEARS. Im in a current customer service position and THAT is not how you treat your customers. He basically ripped me off after assuring me it would work.Not only was he rude but he was bragging about starting at as a part time gig, manager now, #2 in sales in the region n yet cant satisfy the $52 he had me incur.I do NOT recommend this particular store. Other customers made comments as I walked out about how not ok that experience was.
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April 2023 by Chuck Soucy
Great folks and knowledgeable but limited inventory.
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March 2023 by Garrett Whitlow
Worked with Zack and Connor and was probably the best customer service experience I’ve ever had! The energy was awesome from these two and I appreciate all their help! Give these guys a raise!!!!!
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March 2023 by Davina Hastings
Uummm why is the phone to the store disconnected? 2-22-23 10:14am called 3x to be sure
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January 2023 by Kristine Sutton
I love the employees always super nice and helpfully and prices for upgrade are great but not the activation fee is not right and now twice I phone this a new one it jumps to ads and different pages while I'm texting etc last time they tired everything still didn't work and very annoying it's doing a again so not getting another cricket sucks because I love the people working there there etc
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November 2022 by Heather Luna
We worked with Charles. I felt taken care of and that our service was personalized to us. We swapped from Verizon and so far everything seems great. They were busy and even stayed past close to take care of us. Customer service was outstanding.
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May 2022 by Shawna Wegner
Everyone was very friendly and helpful. Their prices are the absolute best for multiple lines. We got decent phones for a great price. The only downside to our trip here was some other customers being beligerent, and even then the employees worked hard at continuing to help us and draw us away from them. It took some time to get it all set up, but we started 5 lines, and they made the process smooth and easy. I'm very happy with our service since then as well! Any time I call with a question they go above and beyond to help me! Special shout out to Zach, who is always cheerful an funny!
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April 2022 by Barbara Hunt
Zac is Da Bomb! He's knows the product. Location could be a little better ? ???
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March 2022 by Doug Trimble
A bit on the slow Side. If you have the time they can take care of you.
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March 2022 by Iva Hoffman
Desperately needs help!! Was there over 2 1/2 hours and didn't get finished.Came back another day ,spent over 40 minutes and NEVER got to Even speak with anyone.Three in front of me two being waited on two waiting after me.Three folks left after waiting for 15-20 minutes.
