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December 2023 by Sierra Jameson
Many months ago I went to the pharmacy as I usually do and instead of getting the kind and caring women that has never been rude, I got someone at the drive thru that I did not recognize. I wish I would have just left right then. She handed me the ipad just as usual and I signed it, just as usual. She then, sternly, said she could not read my signature and I needed to sign it legibly. I asked her if she would like me to print my name? She said again, exactly the same way only increasingly more irritated with me, that I should SIGN, LEGIBLY. I said that was my signature, I could initial it or I could print my name but that to be clear, I wasn't signing in a different way because it was an Ipad. If she could have breathed fire at me, she would have. At no time was I trying to be obstinate, just trying to clarify what her needs were. I went back one more time, she was angry the second I pulled up. I refuse to go to the pharmacy now. My fiancé picks them up and guess what, she doesn't give him a hard time. After a month or so, I reached out on FB and someone said she would call me. She didn't. I let it go. There was an issue picking up my scripts this past weekend and I had had it. This same women told my fiance that my doctor did not authorized my med. I have a text message saying otherwise so it was once again, very confusing. I left a voicemail summarizing the events up and until now. I travel for a living and with the holidays I will be in four different states in the next four weeks and my script was held hostage by a local pharmacy. So there wasn't anything they were going to do to fix it, but I had enough and hoped someone with some amount of professionalism would hear the voicemail. Well that brings me to today when I got a phone call from the East Gate, Laurie. It didn't occur to me until after the phone call that Laurie wasn't calling to be kind or to fix a mistake or because she cared one iota about me as customer, let alone a human. She rushed me off the phone and even gave me several options of other pharmacies I could use in the area. She only called me so she could explain how the rude women at the window "couldnt have ever seen the script because insurance needed a pre auth" Now thats fair enough and easy enough to understand and fix on mine and my doctors side, but to be very clear, the rude women did not say that. Please avoid them. Do what Laurie said and go to Walmart or the many Krogers and pro tip - Amazon does pharmacy now and its super simple. ( would have already done this but I can't get one med I need there, for now )
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November 2023 by Alan Spears
Very disappointed today with getting a flu shot. But I will say the actual pharmacy is a great place to use. Went in to get FREE FLU SHOT, and been getting them their a long with many other vaccines, however, today I'm told that my insurance, UHC, (who I've used for 5 years), will not pay the $20 Administration Fee, so you have to pay it, "unless, you want some other shots with the flu shot. and we'll drop the fee". WTH! I told them no way was I paying you a $20 fee. Left drove to Walgreens, 20 minutes later walked out with a FREE FLU SHOT! Now, I'll start looking at changing my RX's to Walgreens.
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October 2023 by Cheryl Surguine
Very friendly staff and so helpful. They got my family’s rx moved from the pharmacy we were using to East Gate and kept me informed as this was being done. I love the app and they even text me with questions! Such a great place with great staff
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September 2023 by LYNDIE DAUKSHA
The staff here are SO incredibly sweet. They were quick to fill a last minute prescription sent to them right before they closed for the day. Would use their services again.
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August 2023 by Shelley Mckenzie White
This Pharmacy is wonderful. Friendly and helpful staff.
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November 2022 by Linda D
The staff is always friendly and very helpful.
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November 2022 by Artist Farmer
Friendly staff!!!
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October 2022 by PAT MORRISON
This is the worst pharmacy both stores. Inefficientincompetent no customer service. Go to Walmart or Walgreens. Run as fast as you can.
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August 2022 by Michelle Rockholt
I've had several pharmacies over the years, but this is my favorite! Such nice, friendly people, clean store and fast service. Love it!
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June 2022 by R
Great service
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September 2021 by Danny Woodend
Great, caring people work here! My pharmacy for life!?
