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May 2024 by Sherri Buller
Great service. Found just what we wanted for our daughter's college graduation.
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April 2024 by Marneisa Mays
Laurie was very sweet, friendly, helpful, and patient. she was knowledgeable on her products and respectful of our budget! Ask For Laurie
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February 2024 by Justin MacHenry
Extremely poor quality jewelry and customer service. Do not go here. My wife's ring continues to lise diamonds. They will lie to you on the phone and they will lie on their official records for your jewelry. I have proof of this. They are also the only place that will make you come in every six months to maintain insurance. Go some where else.
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February 2024 by A Shavers
Kamren was great he was very knowledgeable and patient with usAnd we are happy with our purchase
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January 2024 by Tonya Noble
I didn't get my wedding ring from here. However, hands down, they have the best customer service between all the jewelry stores we shopped. I did return for my diamond earrings and still exceptional service.
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December 2023 by Nakota Knox
Always enjoy the sales people Mary from otter creek Zales location in Little Rock Arkansas is awesome very helpful and honest !!!
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October 2023 by William Skaggs
Poor service for repairs. Began the transaction with the associate questioning us like we'd stolen the ring. Having purchased it and the insurance outright, we still had the receipt. Being commissioned, I'm sure they'll treat you better for purchases and push you to the top of your budget for cheap product.
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October 2023 by Alice Madding
Seemingly all was going well, but something felt off toward the end of my sale, and I ended up just waking out because I didn't trust the manager.
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September 2023 by Carlos LLanes
Great people. Would recommend to anyone looking for jewelry
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August 2023 by Timothy Brannon
The lady was helpful there to check out the jewelry I had to help determine if it was real.
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August 2023 by Hunter Jones
Mario was super helpful, efficient, and kind.
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August 2023 by Caleb
Don't jewelry shop much, but have done so at a Zales for years. We have to go get the wife's ring inspected every 6 months for the diamond loss warranty. Most recently while we were there for the inspection, we also asked about getting it resized. They told us it was free with the warranty we had. Great! That process went fine, but a couple months later we noticed a diamond missing so took it back. They told us we had missed an inspection so they wouldn't pay for the replacement diamond. We never missed an inspection (except for the excused time during covid when they were shut down), we had it sent for resizing at the same time as the last inspection, and they screwed up and didn't mark it as inspected. We won't likely be back, especially since the "inspection" is just a way to get you back into the store a couple of times a year anyway.
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August 2023 by Erin Wallace (Phoenix41611)
Very pleased. Mary was very knowledgeable and polite. We will definitely continue to do business with them.
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August 2023 by Michael Sullivan
Great customer service!
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August 2023 by Donald Fitzgerald
Got a beautiful ring
