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August 2024 by Jim Lendall
No other carriers have a problem delivering packages, except USPS. They delivery mail to my mailbox. I live 100 ft. away and they cannot deliver a package because of "security." USPS doesn't tell me how to find the package it can't deliver. zip 72223-3930
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July 2024 by Jathan Neider
this location has randomly stopped delivering my mail with no explanation. i have lived at the same place for 7 years. i have visited the branch in person 2 times now and each time they assure me that they will call me back with an explanation in a couple of days. it has been a month now and i have not received any of my mail. this is causing me horrible issues as i’ve been waiting on extremely important mail this month only for it to be returned to sender. this is unacceptable and USPS should investigate the multitude of issues reported from this branch. i would give 0 stars if i could.
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July 2024 by Deborah Dickson
I am always so happy to write a positive review, because it, hopefully, helps the business owner and any future customers who might read the review. However, there is no way to give even a mediocre review for this location (72223). The manager is quick tempered, and he talks over customers without listening to their concern. I have experienced this firsthand, and I have witnessed this while standing in line. Instead of helping to resolve an issue, he quickly escalates an issue, all by his irrational defense and demeaning nature. This could be such a nice post office, and the location is great. I must point out that the mail carrier on our route is so nice and personable. I feel really bad for the employees who have to work in the environment that the manager creates.
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July 2024 by James Pruitt
About what you would expect from a USPS office. Nice people and a long line.
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May 2024 by Tim Mitchell
How is this Mr. Tucker allowed to conrine running this branch in the ground and treating everyone with disrespect? It is the worst run post office I have ever experienced. It is unfortunate we don't have an option to choose a branch. Zero stars would be the rating if I could.
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May 2024 by Kit Kat
Any other business run this way would be closed down. There is nothing good to say about the way it is managed. Totally unreliable and it starts with the supervisor. He is rude, defensive and gives zero confidence that he cares or will bother to try to resolve issues. The building even looks deplorable inside and out. Not sure what the solution is but there won't be one until real leaders are onboard.
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May 2024 by K W
Horrible USPS with horrible management. It seems that every time I order jewelry my package gets marked as “delivered to mail box” but it’s never there. I live in a gated luxury complex with a locked mail box, meaning it is impossible for a neighbor to steal my packages. The delivery person is either stealing my packages or putting it into the wrong mail box. However, this USPS will never take accountability. They should be investigated.
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May 2024 by Harley AC
I recently had a missing package that I had to report to this office and I was blown away by how amazing everyone was. They were able to locate my missing package in one business day and really went above and beyond. Huge thank you to Neal and everyone else involved ?
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March 2024 by Juan H
We are newer to the area, but have experienced the worst USPS services. It is beyond your imagination that how many mistakes this USPS delivery could make. They put packages and mails to someone else's mailboxes or just lost them but still telling you they were delivered. We lost very important and costly legal documents in mail. The gentleman manager in phone insisted that it was delivered to our box and he said if any neighbors got this should return that to us. He was kinda try to find excuse from this responsibility and drive you hate other individuals. They didn't do anything else to cover the lost of clients. This business needs better trained and responsible employees.
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February 2024 by Max Inman
Send a ltr across the US for 66 cents. Good Deal!
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February 2024 by Izzy Conch
HORRIBLE, HORRIBLE and HORRIBLE no one knows anything, no one gets back when they promise they will this is the 4th time I have had issues with not receiving packages, notes left at mailbox saying no one was home for signature LIE I have security cameras at my house records everything no one has ever come to my door to deliver a package. You tell them a they get nasty. If I could give a zero star I would - this place needs to be audit. I am running this up the ladder.
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January 2024 by Joshua Stillman
Apparently their phones don't work. 3 days of me calling back to back because they can't seem to deliver my package (that is the size of a Hallmark card). Just because your driver doesnt want to show up to work, it doesn't make it ok to lie to me and say you will hold my package there or call back. Its absolutely ridiculous. My package should have been delivered a week ago. They have had it at their annex for a week solid. Main guy lied to me. The lady I spoke with 2 days ago lied to me. I'm very frustrated. This is the least professional experience I've had with ever. And to top it off it's been awaiting delivery since the 11th.
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January 2024 by Sheila Carper
Great service! ?
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December 2023 by SOMAYE alv
Worst worst,,,terible manager,,,,they always lost may package,,,,they always deliver my pakage to wrong address...the worst post office in arkansas,,,dont do businesses whit them,,,,
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December 2023 by Tina
Worst management ever the station manager Mr Tucker is very rude & yells & screams at his employees & calls them names that’s why this station has a high turn over rate on its employees he runs them off. Upper management does nothing about his behavior because he’s been with the post office for quite awhile. If you’re a hard worker it goes unnoticed they only care about getting the mail out. Larry Dollar one of the clerks that works there is the only good thing about the Chenal Post Office.
