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December 2023 by Google user
Great Bank and the employees are amazing in helping you to get things done to the best of their knowledge. And professionalism is a must and yet they make you feel like family.
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September 2023 by Mister D
We banked here for years but their absurd policies on check holds and credit products, along with the unhelpful staff members and getting conflicting information from different staff, had us switching and we found a much better credit union. There are just too many choices to have to put up with bad service and bad policies for established customers. Major fail truservice... try living up to your name and vision statement before you lose even more customers.
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July 2023 by Talk To Du
It is absurd that when depositing a check it can take up to 30 days for it to clear. Upon depositing I was not aware of this information. I've called several times and each time received different information about when it could post.The first woman was very nonchalant and told me about the 30 days. When I mentioned to her that I was told 5-7 business days and to call to check by the teller, she made it like I lied about the information I was giving which made me call back to try to speak with someone else.The second person which was a man told me we were just waiting for it to clear. Which could be Monday, July 17th, considering I made the deposit on July 10th.The 3rd person, which was another woman told me it should be clear by Friday the 21st, which is today, and still no deposit. Smh.I'm not sure if the staff is aware of their check deposit policy. The lack of knowledge inconvenienced me and I do not like that I've been getting the run around about when my check would clear. I would much rather stick to a regular bank for deposits.Also, You aren't even able to get a partial amount. Had I known any of this information I most definitely would've made my deposit with my regular bank.I just hate that I wasn't informed from the beginning.
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July 2023 by MAR markh
We have been members so long ,can’t remember when we weren’t,never ever had any issues with anyone and usually know my name when I enter,have had autos financed there and our house two times.All transactions were fast and professional and easy to get through.I know everyone has hiccups sometimes,it’s not a perfect world,but credit unions are really people oriented not like your regular banking institution..
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April 2023 by shuntine nash
Bank representative gave misinformation that impacted my life. I called and complained, but nothing was done about it, the loan officer that I spoke with just swept it under a rug. I would not recommend this bank. I’m very unhappy with the service I received.
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March 2023 by Ej Dubb
I have been with TruService for almost a decade now. I’m sure you all have noticed all the new banks strolling into town just be mindful and aware of the good advantages a smaller credit union can do for you.I went through some horrific times financially (not shamed) and they have always been there to help me turn it around.As you get older and life happens you may discover that you are the only back up plan-why not bank with a bank that secures you as the back up!Thank you TruService for giving me a sense of ease and comfort as a single middle aged woman on her own.Also if you aren’t following me on IG head on over now @ejdubb ♥️
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February 2023 by Joy S.
Best people and rates! Love what they do for their members! Highly recommend them! Not only are get the best rates, services, but they soo much for the community.
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January 2023 by Janet J.
Better than any bank. The best credit union in Arkansas. - J. Jones
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November 2022 by David H.
Wonderful customer service…great bank! Love what they do in the community. Highly recommend for all financial services.
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October 2022 by Amanda Bledsoe
Tiffany and her team truly care about people. I’ve always said people bank with people. Excited to get my account here and refinance my vehicle and a CD!!!
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February 2022 by Randa Darby
The staff has always been friendly and helpful. The limited number of branches and atm`s is disappointing though. We need an ATM in Maumelle again please!!
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July 2021 by Brent Newsom
We’ve banked here for many years and have always been pleased. In the last month though, their database has been inaccessible twice, making it impossible to login for online banking. For us, both times happened while traveling, and it was incredibly frustrating.Everyone we have worked with in person has been fantastic, but the bank seems to lack the ability to manage their technology well.
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April 2021 by Michael Pedigo
I just became a member 3/4/2021 mainly to get a checking account. They will do a hard inquiry on your TransUnion credit report. I'm mostly happy so far, but their account number structure is confusing. You get one account number with an 001 suffix for savings and an 002 suffix for checking. I'm still not sure what account number to give Social Security for my Direct Deposit. I'm going to wait and see what account number is on the checks. You have to open a savings account to become a member.TruService has some good deals on loans, and their service charges on the checking account are low compared to what other banks charge. Everything was handled online, over the phone, and with email. I didn't have to go into a branch, but I had a debit card already for them to get an opening deposit from. I'm elderly and not very tech-savvy, but I was able to open an account from home with TruService.I just changed my rating from four to five stars because I received my checks yesterday in about five days. That's really quick service compared to my old bank. I got the account number off the checks, so I changed my Direct Deposit. There was an extra digit added to the number they give you in the paperwork. Beware before you set-up Direct Deposit, ect.
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March 2021 by Caleb S
I am new to the TruService family. So far all of my expectations have been exceeded and everyone has been incredible to work with. I love all of the account options and electronic services they provide to their members. Terrific community banking the way it should be. Thank you.
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October 2020 by DC S.
I have had a lot of banking and customer service experience over the years and I must say that the service I have received from TruService is 5 star service all the way. They are extremely friendly and really go above and beyond. I decided to start small and just open a few accounts.... and already I am noticing so many more helpful services that my big bank doesn't offer. The customer service and the wide selection of accounts make this credit union a hidden gem for sure. If your in Pulaski or Faulkner county and need a bank or credit union to help you with a huge selection of account types and features, give them a try. They offer everything from extremely low loans for any purpose to credit cards and money market accounts; all with great rates. Thank you for existing Truservice and for being what a credit union should be.
