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September 2023 by J
Worst customer service when in to get an upgrade and they added a bunch of accessories that i didn't asked for, told the guy i didn't want them, i wanted just the phone, he said that It was the stores policie and he didn't want to sell me the phone if i didn't get the other stuff called T Mobile and was told no T Mobile stores has that type of policy
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July 2023 by Gaelic Irish
Worst store to go to service not helpful towards their customers- called customer service they tried to explain about my situation. The manager was rude did not open my account or tried to look into it to help me and show good customer service as suppose to. This a 3rd party store they always gone treat their customers any kind of way even got hung up on when I was still asking question. I will not recommend nobody to this store at all
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July 2023 by Charlotte Milam (CHARLEY)
The long term employee's that steadily work there are always professional and kind
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June 2023 by Shane flippin
I highly recommend T-Mobile. They make it easy to switch and they have good deals on nice phones
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June 2023 by Madeline Parres
I had such a great experience here. Bear was so incredibly helpful!
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March 2023 by Andrew Allender
Great staff but they wanted me to pay to return a device! Not acceptable
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October 2022 by Bonita Chambers
I have a T-Mobile phone I can't wait till it's paid for and I'm out of the contract they have terrible customer service
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July 2022 by Heather Childs
This review is not about the location. The ladies that assisted me were nice & did as much as they could. T-mobile as a company & for their service, just sucks.... for me.
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June 2022 by Rienzzie Kern
Excellent customer service. The staff here are competent, courteous and committed to customer satisfaction. The went the extra mile to help me get the best deal for my mobile phone service. I am enjoying some great features. Having been a AT&T customer for over 15 years, I was a bit nervous about switching, I am glad I did. Since switching I have been able to talk to a human being within a maximum of three minutes of calling and there are periodic phone calls from customer service to ensure I am satisfied with their device. Jeff was amazing!!
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June 2022 by William Bandy
Friendly & helpful, but just couldn't make a deal on what we wanted..
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April 2022 by Jennifer York
Great customer service excellent manager her skills are amazing!!!! Always get great deals great service and an awesome up to date cellphone
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September 2021 by Daryl Stout
Normally, I haven't had any problems with the staff. Today, when discovering there had been a data breach of customers information, I tried to change the password for my account from home, via the app, Wi-Fi, and the website. None worked. I went out to the west Little Rock store, and had more trouble, with the staff, and the app. The app would not let me paste in the old password, and would not let me use symbols in the new one. The employee acted like he wanted me out of there, and he disappeared after I got it changed. They wouldn't even acknowledge the data breach. In the last year, I've gone through at least three phones that they were still selling, even though they were defective. If this had been my first experience with T-Mobile, it would have been my last. I think when my contact expires, I'll drop them. They had bought out Sprint recently, and they did me as bad as T-Mobile did today.
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July 2021 by Cathy Bradshaw
Staff was great. Took a lot of time explaining plans, phones, and options
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March 2021 by Day Break
Outstanding service team, all staffers on point every time I go, love T-Mobile
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December 2020 by The Honest Guy
T-Mobile has went above and beyond for me as a whole, including customer support. I've switched from Verizon due to expenses, to AT&T due to terrible customer service skills, and now to T-Mobile which I'm very impressed with and highly pleased with their customer service skills, and willingness to go above and beyond for their customers. I can't express enough how great each store is locally around Little Rock as far as their techs in store, and their managers in store. T-Mobile by far has the fastest 5G, and lowest prices over any carrier that I've ever had. Living in West Little Rock in an apartment and having 5G evolutional with AT&t was trash, I had to use my Wi-Fi in my apartment just to check my bank account on an app... I don't have those problems with T-Mobile, in fact, my Wi-Fi at times is MUCH slower than my data speed on my phone which really says something. Even my mobile hotspot is faster than my Wi-Fi provided by AT&T in my apartment.Hands down this by far is the greatest location, the manager of the store has went above and beyond, including some of his employees. If I could give them a pay raise myself I very well would.
