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January 2023 by Google user
I have been a loyal customer for over a decade. From the advice I’ve been give for special events, to actually knowing what I like, and keeping up with it. A+. It’s now fun ? to share the shopping at scarlet with my daughters. My Christmas was pretty awesome this year, as they gave my husband some great guidelines. Cheers, here is to continued success in 2023 and congrats on being a successful small business owner.
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December 2021 by Lillian M.
Roby @ salon Scarlet gave me exactly what I wanted in a hair cut and color. He took the time to consult me before to make sure that's what I wanted and I'm over the top happy with the results;) I highly recommend this salon!
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August 2021 by Sara Jenkins Nath
8am appointment. Stylist was about 10 minutes late for appointment, not a big deal but just one more thing in a list of disappointments for this visit. Said hi then motioned for me to sit in the chair. Did not introduce himself to me or anything which as a new client I thought would be appropriate. Had a ten second discussion about what color I wanted. Didn’t touch my hair or even look at it to any length to assess what to do. I showed him a picture of what I wanted. He didn’t say anything and left to mix the color. He came back and started painting the color on. He didn’t say anything or attempt to talk to me at all during the service. I tried to make small talk but was given short replies that told me he wasn’t interested in making me feel welcome or appreciated. He left me to sit for 45 minutes with no checkin or anything. No offer for a drink. I had bleach dripping in my eye and on my face. At washing station, it didn’t get any better. He washed my hair and didn’t use toner. Rubbed my hair for 5 seconds. No head massage. He didn’t even use conditioner (or so I guess as he only washed out the bleach and applied one product). Then he started drying my hair and I noticed it seemed especially dry. He dried my hair and then cut it. The hair cut seriously lasted 7 minutes. He applied no products to my hair and gave no attempt to style it. He didn’t ask how I wanted it styled or anything. All this “top notch service” cost me $250 (220+30 tip). A price I am used to paying as I am from Denver, but I am gobsmacked this salon thinks this level of service is worth $250. I tipped because I always tip people but as the day and week went on, i got more and more irritated at how the customer service was lacking in this visit. I washed my hair the next day and noticed the clumpy color and some striping of bleach on one side. I’m so disappointed in the level of service, (the color job is okay but nothing spectacular.) It just goes to show you don’t get what you pay for.
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June 2021 by Maria M.
All of the clients and stylists here have great hair. I got a balayage. The girl that did my hair did make a few mistakes with the dye but overall it wasn't bad. I'm definitely going back
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May 2021 by Bill Q.
I was in Little Rock on business and way overdue for a hair cut. I found Salon Scarlet on Yelp. They were able to get me in on a next appointment. They definitely live up to their rating. HIGHLY recommend Brandi for men's cut. She was exceptional and reasonable in price for the stature and class of this salon. Wish I could take her back to Dallas with us! Definitely worth a 5 star rating!
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March 2021 by Carter Rook
What a great store! They made getting a gift for my wife extremely easy! Very helpful and professional.
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November 2020 by Tammy Russell
Worst experience I have had in a hair salon.
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September 2020 by Genie Mckee
Emily gave me a great haircut. Wish they would distance their customers better.
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September 2020 by Danielle M.
This salon was so accommodating. I was trying to see if I can get my hair done last minute as I was flying into Arkansas from California. They happened to have an opening an hour after I landed. I was honestly afraid of getting my hair done in an unknown place, but I was super desperate as all the hair salons I usually went to down in Sacramento were either booked, closed, or not taking in new clients. Macy was my stylist, she listened to everything that I wanted. The end product was absolutely amazing. I got the curtain bangs I wanted and my hair color was . I was so happy. I absolutely recommend her to anyone who wants their hair colored or cut.
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July 2020 by Josh Kennedy
The staff was very helpful and I ended up with 3 perfect items boxed up very nicely.
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May 2020 by Jay F.
I recently ordered an item online and paid through amazon pay. A few days later, I get an email from Amazon that I was getting a refund from this store. Apparently they canceled my order without even notifying me which is pretty unprofessional and doesn't make for a good business model. Customer service, especially now with small businesses suffering, are crucial for long term survival.
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January 2020 by Katie Moore
I have shopped here off and on since the store opened years ago and although I live out of state, I will occasionally stop in when I’m home for the holidays or a family visit. All of the negative reviews are correct and it saddens me that this is the way people are made to feel when shopping here. From the perspective of a wardrobe stylist, they have a few great brands in store, however the pieces they select and how they style them almost make the higher end brand look like any other wholesale southern boutique item. Which I’m sure does cause confusion as to why you are paying so much for an ordinary tank top. At the end of the day, this is a clothing boutique in the south and it’s obviously not the same clothing stores I shop at in LA. If you are looking for chic, or trendy high end clothing, you can find it but disregard how anything is styled by the staff here. I hate that they have such a bad reputation because this is my hometown and I would love to recommend them or support them, but they have typical mean girl attitudes, including the owners and buyer for the store.
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January 2020 by Drew Dees
Great place to shop. Went in to find something for my wife, gave them a budget and they took care of the rest. Very easy to work with, highly recommended.
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December 2019 by Catherine A.
Unlike the reviewer two below me, I have been visiting Jourdan for years now, and have always been more than happy with her work. I have had waist length, light brown hair virtually my entire life. Every other year, I would attempt to get a stylist to cut my hair and donate it-- and no one ever knew how to cut my thick and long hair well. Jourdan knows exactly how to trim and style my hair and is always VERY cautious before she does anything. She confirms and then reconfirms before doing anything. She doesn't proceed unless she's sure. And considering I am always very protective of my long hair, I appreciate that. Jourdan is very friendly but not overbearing. She is not scared to ask questions about preferences if she is unsure or unclear. She's is one of the best hair dressers I have ever come across, is a talented at coloring and cutting. In addition, she's an amazing stylist and has styled my hair for different events. I have, and always will recommend Jourdan Stoddard for anything you need. She is kind, she is talented, and she is one of the best hairdressers you will ever come across. If she can handle my 10 lbs of waist length, thick hair-- she can handle anything. I get compliments on the coloring and cut all the time. It also helps that she is very fun to talk to during your time at the salon.
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September 2019 by Austin
The staff is rude and unhelpful. The staff would rather be their version of “high-school cool,” than receive a sale.
