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January 2024 by Tommy C.
This experience was the absolute worst customer service ever. While the customer service representatives in the store appeared to be helpful, it simply wasn't the case. . I would tell everyone to never purchase an appliance from Home Depot. I have been lied to, misled, disrespected, and dismissed. I cannot imagine an experience that would be worse than what I experienced at this store. The sales person was wonderful, and I have no complaints about the person trying to make a sale. I believed that the customer service representatives were helpful, but that has proved to be false. The delivery experience was beyond awful, and I cannot truly relay how terrible the experience of delivery and installation has been. It is beyond maddening that I have experienced the level of incompetence that I have with this experience. DO NOT DO BUSINESS HERE!!
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June 2023 by Jesse H.
Rented a 3 ton excavator from here, the only one they had. Worked for 5 hrs the first day before dying. Called service department and they sent someone out the next day that tinkered with it for a moment then said the throttle was being used too high and to back off of it and it should be fine. Third day with it the machine would run for approximately 20 mins or so at the recommended throttle speed then die. Called service a second time and they came out again and told me they've had ongoing problems with this machine due to someone diluting the hydraulic fluid with water. He tells me to run it with the throttle in one spot and it'll work so I did that. Still it'll run for 20 mins then die. Day 4 I decided I'm done fighting this machine that they clearly know has problems so I bring it back and request to be discounted for the nightmare situation they've put me through renting me a machine they know does not function and the manager Wes offered me 200$ off of my now 1400$ bill, absolutely nothing in comparison. This place is a scam and I'll never do business with this store again. I highly recommend against it to anyone considering.
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June 2023 by Lynn R.
It was convenient to buy a gas grill online while my husband was recuperating from a health issue. I found one on the Home Depot website advertised on sale that fit our needs. It was also convenient to have the option to have it assembled before we picked it up. My son picked it up and brought it to us. When we got the plastic off and started hooking up the propane tank we began to notice these problems: rusty screws, large decal/signs disintegrated into the metal, grill clamp missing. It had obviously been sitting outside for quite awhile so I guess that's why it was on sale. We are not too happy with it. My suggestion to HD management would be to sell damaged merchandise in person only, and don't sell damaged items online.
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July 2022 by Mark R.
Called to inquire about availability of an item, was put on hold for 23+ minutes without anyone ever answering. Will shop elsewhere!
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May 2022 by Step A.
Some of the best service I've had at Home Depot and strangely was right before close. Had just moved in to my house and the power hadn't been turned on so last minute went to Home Depot. Guy named LJ jumped in and took me to what I needed and was explained the options. Super proactive and helpful. The guy running the self-checkout was really friendly as well. I don't expected a ton at close from a place because there's a lot to do, but that was great even for just a normal time. Appreciate y'all!
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April 2022 by Cm D.
We ordered a chainsaw in store to have it delivered to our home. While ordering the chainsaw, it was ringing us at the incorrect price. It took them three employees and 45 minutes to figure out how to correct the price. Then, when we noticed the chainsaw had not been delivered by the expected delivery date, we immediately contacted the store. They informed us that the purchase was cancelled. We had not canceled it. They said we should see a refund in 3-5 days. Five days later, no refund. I contacted the store and they put me on hold for at least an hour with no resolution. Then i reached out to the 1800 customer support line nd ended up on the phone for another hour and a half. I was told that my order was combined with another order that paid in cash. Therefore, I had to physically go into the store for the refund. That same night we went to the store for our refund. Two employees were having trouble processing our refund, therefore we decided to walk the store and let them figure it out. An hour of wandering the store we cane back to the support desk and was told that IT was working on the issue and to come back later. A day later we called the store and they still have no resolution. At this point we have spend over 4 hours trying to get our refund. We cannot continue to keep following up, getting stuck on hold, and taking countless hours out of our workday to chase down the refund we re entitled to. We will no longer be Home Depot customers. Absolutely asinine.
