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November 2023 by Tom Bird
They listed a used car for sale on CarFax I called and confirmed they had it salesman invited me to come look at it, I drove 50 miles to look at it and get a price only to be told that it wasn’t for sale, it would have been nice to know before I took the time to drive there. I was trying to buy it for my grandsons first car. And as of now it’s still listed on Carfax for sale. Very in professional and false advertising at the least
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February 2023 by Marilyn M.
I had an appointment to bring my Escalade in for diagnostics and a repair of an oil leak. When I arrived at my appointed time, I was told diagnostics was three days behind. Why would they have me come in and leave my car sitting for three days before it was ever going to get looked at? What are appointments for? I asked the service manager if I could reschedule my appointment so I would not have to leave my car there for no reason and ask if I could get a loaner car when I came back i.e. I'm requesting a loaner car in advance, I was told "only VIP customers could get a loaner car and loaner cars were not given out to just anybody". So I'm just an anybody or maybe that means a nobody. Therefore, I left and plan never to return. Maybe the service manager doesn't realize customers coming in for service are future car buyers. Well, he certainly lost this future car buyer that is for sure. I am not just a nobody.
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May 2022 by Colter D.
Purchased a used Escalade ESV Platinum from Parker Cadillac. Emily from sales was very accommodating and helped us with the deal. Sale manager was very helpful and quick to respond to our questions. Overall good experience at dealership.
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January 2022 by Darl Monk
Parker resolved a misunderstanding overnight and contacted me with the solution. Their prompt handling of the situation demonstrates their commitment to customer satisfaction.
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January 2020 by Robert J.
I was very disappointed when a Parker service advisor told me that I would no longer qualify for loaner vehicle because they were only going to be offered to customers with cars newer than 2017. I have a 2016 Escalade paid for free and clear with less 39k miles on it and still under warranty yet you wouldn't offer me a loaner(NOT VERY GOOD CUSTOMER SERVICE). I understand that you have a limited supply of loaners and that's why you should only offer them to customers with an appointment. Your sales team call me constantly asking if I want to trade my Escalade in for a new model and I have declined because I've been waiting on the 2021 model with the new body style and interior upgrades. Because I'm being treated less than important, when I purchase a new 2021 Escalade at the end of the year I will make sure not to purchase it from Parker Cadillac. Even if I have to drive out of town, I will just to avoid spending my money at your dealership.
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October 2019 by Clay C.
I purchased a pre-owned GMC Yukon Denali recently from Parker Cadillac. I live in Dallas and was trying to purchase this vehicle having only seen it online. I worked with Michael Hopkins who was amazing. He didn't waste my time, understood that I was "flying" into Little Rock to purchase this vehicle and didn't want to spend 3 hours at his dealership as I had to drive it back home to Dallas. He actually picked me up at the airport and the car was already out of detail and was put "on display" for me to see when I arrived. All my paperwork was already completed and I was on my way within an hour of arriving. I think only purchasing a prior car from CARVANA was easier only because they delivered the vehicle to me. But they didn't have the inventory. Parker Cadillac and Mr. Hopkins are fantastic. If you are wanting to feel like more than just a 'transaction', I highly recommend them.
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May 2019 by Mark M.
Not only is the Cadillac Brand a disappointment but Parker only stands behind the product they sell while it is under warranty. I had a leak in the satellite antennae. A 3 year old car? Out of warranty on Mileage. I showed them the water inside the cab, showed them the loose cover, and told them satellite radio wasn't working. So what do they do? Charge me a $140 diagnostic fee. This place will nickel and dime its customers to death. Oh, but here's some stale cookies. No thanks. IF I ever buy another Cadillac, it wont be going to Parker. Hope that $140 was worth it. RESPONSE Keep trying to spin this as some Mileage issue. I have no problem paying for the components. It is the diagnostic charge you make up. As mentioned, told/showed/ and diagnosed the problem. Not your techs. I can show you the video if you'd like. I am sure your $140 dollars will offset the negative impact of my experience as well as all of the people I share it with. May as well buy from Sewell. Better pricing.
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February 2019 by Edward Bliffin
Always willing to talk and answer any question(s) you may have, cool and knowledgeable salesmen, prices are pretty final so expect to pay what you see.
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February 2019 by Robert Berry
Always very professional
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November 2018 by Sir Santos
Jack has been nothing but AMAZING
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October 2018 by Paul Bybee
Eric was great to deal with, transaction was smooth. All very professional and extremely friendly. Most important car was exactly as described and I was a remote buyer.
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October 2018 by Sharon Drones
Great service
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October 2018 by Henry Forrest
Poor service
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September 2018 by Turner James
Steve McKinney and service is awesome. He always takes care of me and make sure that my vehicle is properly taken care of. I have been doing business with Parker 4 close to 20 years and Steve is one of the reasons why! Jeff Thornton also does a great job in the sales department and always make sure that I get exactly what I want when I buy a new vehicle. Jeff and Steve are awesome!
