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November 2023 by Andrea Jones
I needed a storage unit, Modern storage made it easy for me to get what I needed done! Beautiful interior design! Don’t know if I want to sit and relax or get work done!
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October 2023 by Kristen Valley
We needed a small storage for some seasonal items. Walked in and was greeted with a smile. Took care of everything in less than 30 mins! Great staff and service!
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October 2023 by Dominique West
A great place they were knowledge and told me everything I needed to know before I came I think I’m going to like this place they also had Starbucks coffee !
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September 2023 by La Kesha Crow
Signing up for a storage space was a breeze. The sales rep called me back as soon as I made my selection online. He verified everything and informed me of their lock promotion. He also made sure the space I needed was adequate (with or without electricity). I throughly enjoyed this experience
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September 2023 by Virginia Ellison
If less stars could be given, then that is what I would give.I thought I was with a great storage company until they started charging fees in excess. I was told that they " do not have to notify " of any change in fees. My unit is currently in auction status and the notification sent said $120.00 auction fees accrued. When I talked to them, in order to get it paid I requested for a ledger to see what I am being charged. In comparing a previous ledger the fees are now $200. I called back and talked to a rude individual about the fee difference and he advised they can change the fees to whatever they like do not have to let me know . I was denied information to speak with someone higher up as well. I will be going to the Attorney General office & BBB about this.
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September 2023 by Suzanne Coburn
This is what GREAT CUSTOMER SERVICE should look like. From the time I walked in the door to the time I moved out, they took a lot of stress off my life. A million thank yours. Highly recommended!!!
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September 2023 by Sasha Smith
Best customer service everrr!!! Easy pay over the phone. Maps are giving for yo to easily locate storage. Best in town!
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August 2023 by Michael Lester
Legendary experience with Alan who works at the front counter. By far the nicest facilities I have ever seen at any storage unit, anywhere.Highly recommend storing your stuff here.
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August 2023 by Alycea Wilkins
This experience has been great! Went into Little Rock location had a great conservation on unit sizes. Was put on a waiting list for unit. Then I was contacted immediately for the unit. Reserved and all paperwork was sent through email and docusign. Overall GREAT and easy experience. I will definitely recommend them for you moving needs! Oh almost forgot free use of their moving truck!
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August 2023 by Keith Rodgers
Was able to walk in a get great customer service. Rep explained to everything works. Facility is nice and clean and with reasonable prices.
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July 2023 by Courtney M.
Excellent customer service!!! Clean!!! Professional & worth every penny!!! I know my items are safe here
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July 2023 by Kayla Rose
Dear MS.** I was never asking for exceptions or special treatment in any way. We asked about the auto draft and upon being told its taken out on the first we were fine with carrying on with our month lease….***we never requested to move out so you saying that it “is important to mention”is false.My issue is that we respected the months pay based on the legally binding contract but then was disrespected by MS when you fulfilled the action of “move out” on your own… making it infeasible to reverse.It’s not being “special” dear. It’s being fair.While our unit served its purpose our move out was incredibly disappointing and left us feeling robbed. July 1 my family rented a uhaul to gather our things as our home was ready to move in. The office hours were stillopen so we had asked about our auto draft schedule in hopes that maybe we make it in time. The gentleman said unfortunately it draws on the first and there is absolutely no way for them to give money back and this is why in our contract it’s mentioned to let them know ahead of time. That’s fine, bummer, but we understood. Again, the truck rental and move that weekend all happened by chance so we continued on with our plan that day. That was it… spoke nothing more to anyone else but did make a reminder to call later this month as it would be our last. Today, July 6, we received an email letting us know that our unit looks clear & cleaned (when I didn’t even sweep) and we are officially out. After further emails communicating that they would in fact be renting it back out, a gentleman called saying that if we wanted the unit then we have to come in and sign back up for it. The contracts fine print was shoved in my face about the necessity of early communication when we tried to give this unit up on the weekend of July 1-2 but now with no communication our agreement has been terminated. the contract is only used and served for the good of Modern Storage and not their customer. It’s wrong & prorating this month for us is the right & fair thing to do.
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July 2023 by Emily Flora
Very easy to deal with. Facility is nice and clean.
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July 2023 by carmen brown
Had to get a storage because I was moving out my apartment and Jackson here was great very informative and very pleasant. I would recommend Modern Storage to anyone. Plus my unit is climated controlled which I love.
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July 2023 by Banafrit
Allen is amazing! He showed us models of the storage units they have and walked us through the entire process. He was extremely informational and patient with our questions as well. Thank You Allen!
