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July 2023 by M TRUCKING
We had to use this company for cross-docking, and when we arrived to reload the truck on July 3rd, they informed us that we could come back until 4 pm to allow time for loading. However, when our truck arrived at 1 pm, they unexpectedly told us to return on the 5th and held our products hostage until July 5th without any valid reason. We felt compelled to cooperate in order to retrieve our pallets. To add to our frustration, they not only double-charged us but also treated us rudely. In essence, I strongly advise avoiding this company if you have the option, as they have the potential to make your life miserable.
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July 2022 by Phil Collum
Good company, Good people. Great job..
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February 2021 by HeroPlays
The employees with Merchants Transfer were very professional. The service was above and beyond what I have experienced with other moving companies. They made the move a smooth process. I would highly recommend Merchants Transfer.Service: Local moving
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October 2020 by HeroPlaysTv
The employees with Merchants Transfer were very professional. The service was above and beyond what I have experienced with other moving companies. They made the move a smooth process. I would highly recommend Merchants Transfer.
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July 2019 by Veronica
Really good food... really Awesome atmosphere definitely will come again..
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July 2019 by Mary Beth Jones
Everyone involved with our move did a great job. Highly recommend them
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August 2018 by Jared Watson
My father works here so I get to see some of what happens and the things on the inside and I can say that these people work hard and diligently. They are friendly and don't talk much on the job but will if you want to converse with them. Inside the warehouse, it is clean and kept organized, the workers still work hard to keep things safe and get the work done right. This is a great moving company and I can honestly say that it is trustworthy.
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August 2018 by Bray Allone
Very good crew.. moved my stuff with no damage no loud talking.. and the guys was so polite..they do accept tips
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August 2018 by Jared Curtis Watson
My father works here so I get to see some of what happens and the things on the inside and I can say that these people work hard and diligently. They are friendly and don't talk much on the job but will if you want to converse with them. Inside the warehouse, it is clean and kept organized, the workers still work hard to keep things safe and get the work done right. This is a great moving company and I can honestly say that it is trustworthy.
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March 2018 by Ashley Scroggins
The staff was more than accommodating when it came to helping my family in our move. Extremely reasonably priced along with exceptionally quick service.
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November 2017 by Laura Hoffman
Wonderful transaction. This was my first time using movers and first time using this company. They were able to work with my hectic work schedule and were very courteous and professional during the move. They made sure everything was taken care of in a timely manner and went the extra effort to ensure everything I needed was handled properly. Would absolutely recommend them to my friends and will be using them in the future!!
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August 2017 by S. Hasting
We used this company to move us. We submitted our reports (on time) regarding multiple damages caused by them. Their claims dept has repeatedly lied to us & we have been promised that "a check was in the mail" 6 or 7 times. Now, they are saying our claim has been given to another claims specialist.
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July 2017 by Tammy L.
We have had a terrible moving experience. I should have read the previous review prior to using this company. My husband and I have used United for 3 out of state moves and only had one issue with a damaged item which was promptly taken care of. This is a Little Rock franchisee so as much as I would love to blame United (and I am certain we wont use them on our next move), this is a local issue. This was a full service move for us. They were late arriving, late packing our things, late arriving to our new home (two weeks with no beds and I have two young daughters!) They didnt protect floors, doors, stairs, anything in our old home. I walked into our kitchen with my daughter and one of the guys was literally eating our food from our fridge with his dirty hands and without permission. Talk about feeling violated. The pack and label jobs - ugh- they labeled boxes Chistmas Ornaments if they didnt know what they were. I opened one of the "christmas ornament" boxes to find a sewing machine not wrapped or protected, on top of our business files. Still not sure if the sewing machine is operational because Im unpacking "christmas ornaments". I am shocked at how many broken items there are - lamps, furniture legs, baskets, frames, etc. I would have preferred packing and moving ourselves over this "full service" move. As the local(not Little Rock) company was unloading the truck, they could not believe how things were packed and loaded on the truck. The Salt Lake City crew prepped the house prior to unloading and had me take pictures of our broken furniture items while they were still on the truck. Too many issues to list in addition to no one taking responsibility at the company. I wish I didnt have to write this review because I like doing business locally but this has been horrific. Im hoping United corporate will get involved and train these people. Protect yourself and your things. Elite movers moved us from one location in Little Rock to another, they were amazing. Regretfully, I used United because we had used them in the past. Do not make the same mistake!
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April 2017 by Cassie C.
Claims department has repeatedly lied to us about sending our check for all the damage they did while moving us. Will not ever use United again! That's a promise!
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July 2016 by Jan Kelley
Company needs to improve the communication with the customer after pickup. Scheduling leaves a lot to be desired. I was promised delivery within a one-week time frame following pickup. When I called to inquire about the delivery date, no one at Merchants had any information regarding the delivery date, and no information was provided on the portal. Delivery ended up being 5 days late! The upside is The contract awards the customer $100 for each day the shipment is late. Staff was very friendly and helpful for the most part. Drivers at pickup and delivery points were very professional and and did a thorough job. Lance did a great job of communicating with me regarding arrival times. I chose to pack my belongings at a significant savings.
