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October 2024 by Dean Hunter
I suppose my best advice is pretend you are working with a circus of amateurs. Scheduled to have my truck repaired and before dropping it off I thought to ask if they had all the parts ordered? well no, they didn't - and since there were a lot of parts involved, and given the problem with parts and delivery, they conceded that it would be reasonable for me to continue to drive my very drivable vehicle till they arrived. "they'll let you know" is code for you won't hear from us again till you call - so if you have to use them, call ... call frequently. Months later, when the parts were all presumed to be accumulated, I dropped my truck off for a two week - three weeks tops (their words not mine) repair of two separate claims and I confirmed that both claims were on the schedule for repair. After two weeks, I called for an update ... "let's see, which truck is that again? when did you drop it off? are you sure you called the right place - We're in West Little Rock" that didn't bode well. Unfortunately, the person handling my account left the company the day after I dropped my truck off and they were currently trying to re-assign his case load, (two weeks later). So nothing had been done. Several days later, I called back to learn a new person had my account and was "on it". He assured me that he would handle my account personally and he had been with the company 22 years so I could rest assured he wasn't going anywhere. After the anticipated 2 weeks, I called again as I had not heard any update, voicemail - left a message, no returned call so I called back a couple of days later. My new account manager was eager to give a progress report but regretted that there were some parts that had not come in and were on order ? ? ? I thought we made sure all the parts were delivered before we started !! "well that was the other guy" and "sorry about that" but don't worry, the new guy will put a "rush on the delivery". Given the performance so far, I thought it prudent to confirm that both claims were being addressed ... "second claim? what was the second claim on?" (that's code for "no I haven't got a clue what you're talking about"). After reviewing his folder he confirmed that he did have the estimate for the second repair and while it had not been started, not to worry, they would get right on it while the parts were in delivery and all would be well. "We'll get you an update in a week", but you guessed it, no update. I called, voicemail, left a message, no return. Called back a couple of days later - voicemail so I called the main office and asked for my "guy" ... ... ... "well, uh ... he is no longer with us ... we are currently trying to reassign his case load ... we'll get back with you" YOU HAVE GOT TO BE KIDDING ME!!
So after not hearing from anyone, I called back a couple of days later to learn there is a New New Guy who apologized profusely for the problems but ASSURED me that he was on top of things and my truck should be ready in maybe a week.
A week later there was another piece that needed to be ordered?
A week later there was a scan that showed an error and needed to be corrected.
Finally, I got the call, after months, my truck is ready (my insurance allotted me a 12 day rental back when this all started for this repair).
I arrived to pick my truck up and find, the second claim and estimate had NOT been addressed ... the New New Guy knew nothing about it ... but the New "GM" who I was introduced to as "Ashley" who sits at the front desk and answers the phone identifying herself as "Casey" did say "sorry about that - so do you want to pick your truck up or leave it here to get the other issue taken care of?"
I CAN'T BELIEVE SHE ASKED THAT!?? No, I believe I'll take my truck (and hope the wheels don't fall off as I driv
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October 2024 by Katherine Sellers
I had my car sent here in July after a wreck. I've never used collision repair services anywhere before, but my experience here CANNOT be the norm. My biggest complaint is that they gave me false hope that my car was not totaled. They said, "oh its just the front, "it all looks superficial. "... I feel like as a collision repair center, this should NOT be something you allow your employees to say. They took 2 weeks to give an assessment of my car without doing any scans and just by looking at the outside and said it was totaled. Part of what they needed to do for insurance was to get the mileage of the car. From what I could understand, they did that by pulling it from the system in some way (and I might be wrong about that but that's what I could get from what they said) and instead they took it off the sticker that said when my next oil change was due. The mileage they reported to insurance was off by a few thousand miles because I had JUST HAD an oil change. Thankfully, I caught their error but was able to report my actual mileage from a photo I had of it from 2 days prior. But they almost made my insurance money to get the car replaced $500 less. I will not be recommending this place to anyone. They take forever, cut corners, and truly don't seem to care about their customers.
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February 2024 by Karen Martin
McLarty Collision West did a great job repairing my car after a minor accident.
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February 2024 by Teresa Guerra
I highly recommend Mclarty. They are the best at fixing cars when one suffers an accident. They leave it well fixed in a clean time. They are very friendly. This is the company that I trust?
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February 2024 by Wesley Walls
McClarty Collision did a phenomenal job on the minor repair for our SUV. Highly recommended!
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January 2024 by Crystal Steele
The worst!
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December 2023 by Athos Salmeron
I'm genuinely disappointed with my experience at McLarty West, and if I could, I'd give them a solid 0 out of 5 stars. It's disheartening to say, but they've really dropped the ball as a collision repair center.Save yourself the trouble and steer clear of them. Their struggle to perform even the most basic task, like providing a simple quote, was painfully evident. I went through the hassle of calling them multiple times in an attempt to get a quote, but alas, two whole weeks passed without a single callback.The communication breakdown was beyond frustrating. It felt like they had a "we'll call you back" policy in place, but in reality, it seemed more like a tactic to brush off customers rather than addressing their concerns. And don't even get me started on the manager – they seemed to be playing hide-and-seek behind their assistant, going as far as asking if my name was "xx," ( obviously someone else is having issues too)Honestly, the whole experience left me feeling let down. McLarty West isn't living up to the standard one would expect from a collision repair center. I'd strongly advise anyone else to think twice before choosing them for their services.
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December 2023 by Denis Dubitsky
Work 3Service 2At least they are polite…
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November 2023 by Robert Binkley
FLAWLESS service,
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October 2023 by Bobby Graham
Great service!
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October 2023 by stacey
Love this place!Services: Painting
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October 2023 by David Appleby
Never do service here . They are rude. Their new receptionist is rude . She answers the phone very rudely . Not a way to run a professional business . Lauren who use to work the front was wonderful. Things have really gone down hill and I will not bring my vehicle back here again!!!! If I could leave a ZERO star review I would
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August 2023 by Blake Stansbery
Great guys and I am looking forward to working with them on getting my truck (that unfortunately got ALL busted up) back in tiptop shape! Will update and post new pictures after he's all fixed up!
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August 2023 by Eric Grimmett
These guys do incredible work! The vehicle looks newer than when I bought it. Tuyet and the staff kept me posted a couple times per week. Body peeps are magicians. Definitely recommend taking your tornado beaten vehicle here.Services: Painting
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August 2023 by Courtney Brown
Ben was amazing! He went above and beyond for me. He explained everything that he did and answered all my questions. I had questions about something’s and concerns, he put my mind at ease and checked over the things I was concerned about. Everything is great on my car! Thank you!!
