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March 2024 by Kaye Berjot
I went in to get a pack of Mucinex D. No prescription required. The only thing needed is to show a valid ID. When I asked the tech if I could buy it there she asked the person in charge, the pharmacist, Bobbie Davidson. The pharmacist proceeds to say 1. She didn’t know and then says to the tech that the tech should tell the pharmacist if they do. 2. The pharmacist then says that I need to have a prescription from my doctor. 3. She then says that I need to have my prescriptions filled there in order to purchase.Here’s the thing. Every pharmacist in town knows the rules but for some reason Bobbie isn’t up to speed on who actually runs the pharmacy or what the guidelines are. In any case, she made the Kroger experience unnecessarily terrible. Do yourself a favor, skip Kroger and go to Don’s pharmacy. It’s a much better experience.
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December 2023 by T.C. Williams
Being going there for several yrs . Great -Service
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December 2023 by J. Williams
Being going there for several yrs . Great -Service
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November 2023 by Stephanie Rowland
Great service
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October 2023 by Leslie D.
Made the mistake of doing an order pickup. I scheduled it for 5 and got a call while I was at work saying it would be pushed back to 6:30. I got here at the time they told me and almost every pickup spot was full. I never received my groceries and it does look like any of the other people waiting did either.
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October 2023 by TONYA WATSON
Several pharmacy Tech is RUDE, NASTY Attitude. Worse customer service EVER!! Tara was the most respectful, sweet, customer service friendly and all the above. I just called for a refill (9/22/23) and the tech tone the entire time was RUDE and nasty. I only stayed after Tara left because my 89 year old mother use this location because it's close her home as well as mines, but she really don't care for this location including the store. RUDE WORKERS!!!!!!!!! Might be time for a change!!!
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March 2023 by Tamra Johnson
This Kroger pharmacy has the worst customer service ever! It’s is consistently bad every month that I complete my refills. In any business where you deal with people, it will be stressful. If you accept the job, you need to learn how to still provide a pleasant experience for the customer despite the chaos you may be experiencing with orders. I’ve moved to a small local pharmacy that actually greets me as I enter and assist with helping me find the best price for my prescription meds. Do better!
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February 2023 by Brad B.
Heavy set black girl that works the window in the pharmacy might be the rudest person I've encountered in any business I've ever been to. I will never go back to that kroger ever again. I came through the drive through window on 2/23/23 at 9am
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October 2022 by Alivia H
Refused to simply tell me the cash price for a Rx prescription.
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September 2022 by iamwya
Two women in the pharmacy are very rude. Been getting my medicine filled here for over 20 years, taking my business elsewhere.
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July 2022 by Stephanie Taggart
They always have my prescriptions ready in 10 mins. if I just called them in but the Customer Service is Amazing!!!
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June 2022 by Steve M.
I sent my friend to the Kroger store on Col. Glenn to get an air filter and lunch. Of course, I would have preferred to have shopped for the air filter elsewhere because I figured we'd really pay a premium for it at Kroger. But as it turned out, it cost about the same as anywhere else. When my friend got back to the house, he couldn't find the pizza. "Oh ****! I think I left the pizza at the self-checkout thing!" he exclaimed . That was no biggie. It happens. But if the employee had been doing her job, she would have noticed that a frozen pizza was being left behind and alerted my friend, the customer. ; So back he went to get it. This was only a minor inconvenience even though a gallon of gas on this day cost $4.49! \ But then......... As my buddy walked back into the Kroger, he went straight up to the employee who was working the self checkouts. He told her that he was in there about 30 minutes ago and he thinks he left his pizza at the register. He had receipt in hand but never got to show the girl because she said to him in a real dismissive tone, "I don't know. They probably already took it back." And then just walked off. That's the part of the story that I got pissed-off at. However the security guard dude recognized my friend and let him leave with the pizza. So, if you shop there, just be aware that this Kroger employs at least some folks that are rudely unhelpful.
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March 2022 by Elice Howard
I’ve been coming to this pharmacy for morethen 10yrs.and I must say in the pass 6 monthsservice has been an all time low.I understandsince Covid-19 that things have slowed downbut the service here is ridiculous.Could not get my antibiotics for 36 hrs.Pharmacist was verbally frustrated and saying everyone is in a hurry.I don’t think waiting 36 hrs. for antibioticshurrying anyone.This was Kroger pharmacy on West Markham.
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February 2022 by P Alexander
You can be dying of infection or in massive amounts of pain post surgery and it will take over 24 hours to fill RXes called in here. Use this pharmacy at your own risk.
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January 2022 by Samantha Hughes
I generally don’t leave reviews for simple transactions, however in the hope of inspiring future changed behavior, I will make an exception. I get my monthly prescription filled at this pharmacy as well as pay monthly bills, buy groceries because it’s in such proximity to my salon. Until now, I have never had any issues or concerns with the store, staff or the pharmacy. As a whole, everyone has always treated me with kindness, patience, and respect. Unfortunately that record of integrity and customer service is now no longer the case.The experience from Tara in the drive through pharmacy, was very disappointing. I’m not sure if she was just having a bad day but her customer service and interpersonal skills are deeply lacking. In addition to her combative disposition, her lack of patience and willingness to answer any questions about my medications was most unsettling. I highly suggest Tara and her supervisor receive additional training in customer service and client interactions.