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September 2025 by Reelly Phacinating
I recently rented a car from Hertz on ReservoirRd. The gentleman there was very helpful and the car was ready to go. I plan to rent again from them this weekend.
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July 2025 by michael Yount
Very good
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May 2025 by Briggs Rogers
I called them up and needed a car pretty urgently they were able to get me handled with a friendly smile and a total willingness to work with me. Highly recommend
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May 2025 by Allen Leech
Great customer service! Quality vehicles. The staff went above and beyond to help with any issues (not of their making) that arose during my looooong rental.
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August 2024 by andrew mclendon
I was out of a car for three weeks due to an accident and Don over there at Hertz took care of me! Service was great and the car was awesome!
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July 2024 by Janet Edwards
Very helpful and friendly people good atmosphere
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May 2024 by Kristie Roachell
I was in a wreck on March 12,2024 and my insurance company deemed my car a total loss and I chose Hertz Rental Car to get my vehicle from and from the very beginning I was treated with the upmost kindness and respect and my questions were answered and I was very very very happy with the help I received from Ms. Kamille Agee she is awesome,very helpful, professional,and I would recommend using Hertz Car Rental as a place to get a rental car from. So go on by Hertz and ask for Ms. Kamille Agee she ROCKS
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April 2024 by ETB
My vehicle was totaled in a car accident on March 2. My insurance company recommended a different car rental company than Hertz, but they weren’t any help. So, I called over to Hertz on Reservoir Road and was taken care of immediately. Once I arrived, I found the office to be a bed of activity. Its three employees worked as a well-oiled machine which allowed me to get the car I wanted, quickly, and with no hassles. They explained all the details and sent me on my way.
I needed to revisit the Hertz team to transfer the car from my insurance company to me because I used the car for a business trip. After that I dropped the car off because of traveling abroad. When I returned, I called Hertz for the second time. Although they didn’t have any vehicles to rent at their location, they asked if I was willing to pick a car up at the Airport, which I was and did, and I was on my way. Again, zero hassles.
The reason I have taken my time to write this recommendation is because I rarely have positive experiences with service organizations (I travel up to 300 days per year for my job). Hertz rental on Reservoir Road is a different story and that’s because of its leadership and how they endeavor to treat their customers.
I would like to give a shout out to Larry Johnson the manager, SPECIAL recognition to Kamille Agee for ALWAYS being there and working feverishly to delight me, and to Don Stuckey for supporting the team.
Finally, I have been a National Car Rental customer for 20 years. I think I might change to Hertz now!
Thank you.
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February 2024 by Shannon Fero
Great people...very nice vehicle
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December 2023 by Christina “Stina” Brock
They immediately got us into a rental ,and didn't have to . The rental didn't have good tags on it , we actually had to come back the next day to get stickers for them . The rental also was soo dirty when we picked it up disgusting really . Aside from the car needing tags , washex and a vacuum.. the customer service was absolutely excellent !!!
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October 2023 by Ron Harrington
I have used this company a few times over the years. If you read my review on Enterprise rent a car, this one is pretty much the same. They give their best rates to insurance claims. All others are 300-400% more. I forgot to mention when I did my Enterprise review, is that I used these companies for business travel purposes, at airports. I wonder how an individual or a small company are dealing with this? Not good I would imagine. The manager at this location was nice to me, and admitted they cater to insurance companies. More so now because of the tornadoes we’ve dealt with here locally.
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October 2023 by Blair Szymanski
I had an excellent experience with Don. He was thorough but quick. I've never had such an incredible experience with a rental car company.
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October 2023 by robin jarrett
Oh Hertz owner I see you only reply to the ones who left a good review. Not apologizing to the ones that had a bad experience acknowledging that you never have cars is just down right unprofessional. Sad, sad, sad but it doesn't matter cause you have more bad reviews than good and that says alot. Take hid y'all TOO MANY people saying the same thing.
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September 2023 by Joshua Watts
Excellent service.
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August 2023 by Grady Watts
Let me start off by saying that I normally have horrible luck with car rentals so I always go in expecting the worst. After calling every car rental place in the area with no luck, I reached out to the Hertz on Reservoir and it was easily the best service I’ve ever received from a car rental place. Kamillee was pleasant, knowledgeable and very good at her job. She explained the process, fees, etc. in a way that was easy to understand along with giving me more than one option so I wasn’t stuck in a coke can on wheels. I was able to upgrade for .43 cents a day which was definitely worth it. I would recommend this place to anybody. Great job Kamillee!
