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November 2024 by Ms Blades
Horrible place. Very unprofessional. They let my car sit out here. And it fried my battery and auxiliary battery. The heat melted my battery and the acid from my battery leaked into my auxiliary battery. I tried to go talk to the manager about it he was so very rude and racist towards me. I was trying to get a refund for my batteries he said I do not care and if you don’t drop your attitude i will call the cops on you. And he snatched my keys from me because I refused to pay for their services. Im a 5’3 girl who is not harmful in anyway. My car was in their shop for 4 weeks. Then landers kept sending them the wrong part twice. I will never use this place again. They also did not detail my car or realign my car like they said they would that was another thing I had to fix on my own, when they should have done it in the first place. Rude and un professional behavior. Would not recommend this place to anyone at ALL. Horrible.
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July 2024 by Richard Bronfman
Thought I needed a minor headlight alignment; actually had a headlight aiming motor that had detached from the assembly. They were able to fix it while I waited. Thank you Mark and the crew.
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June 2024 by Cynthia McArthur
We were driving through Little Rock and had a fender bender. Gwatney fixed our bumper with no charge so we could make it home safely. What wonderful people! Highly recommend!!!
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June 2024 by Marina Alice
fixed our bumper with no charge after a unexpected wreck! thank y’all! 🩷
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February 2024 by Anthony Jones
My car has been here for about a month, and it was important that it was finished by the time I moved to a different state 800 miles away. I was told repeatedly that it’s almost done, that it’s in line for paint and should be in that evening or next morning, that it should be done by the day I had to move worst case scenario. Now I’m told it may be another week. So my only option is to rent a car to move and then to have my car shipped once finished. Definitely not ideal and very frustrating as I was led to believe they were dedicated to getting this done before then to save me thousands. They are nice people to talk to, but overall, because of this timing, it’s not been the greatest experience and has put me into debt. It’s been very disappointing when I felt like they were on my side.
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February 2024 by Anthony J.
My car has been here for about a month, and it was important that it was finished by the time I moved to a different state 800 miles away. I was told repeatedly that it's almost done, that it's in line for paint and should be in that evening or next morning, that it should be done by the day I had to move worst case scenario. Now I'm told it may be another week. So my only option is to rent a car to move and then to have my car shipped once finished. Definitely not ideal and very frustrating as I was led to believe they were dedicated to getting this done before then to save me thousands. They are nice people to talk to, but overall, because of this timing, it's not been the greatest experience and has put me into debt. It's been very disappointing when I felt like they were on my side.
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February 2024 by Michael Outlaw
Very nice people with a great wilingness to help.
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December 2023 by Tonya Greer
Rude !!! The guy was rude
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December 2023 by Scott Fikes
These guys are good. Car was hit by a deer. Took in and had estimate done. Everyone was very professional and courteous. Car ended up having additional damage which extended repair time. They ended up completing our repair a week before it was the estimated fix date which saved us on rental car charges. They communicated the status throughout the entire process which was nice.
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November 2023 by Jermeka Marks
My car was towed here August 9, 2023 after an unfortunate accident. My car sat here for a full month before they even attempted to look and see what needed to be fixed. I have been to this establishment more times than I can count inquiring about when my car would be finished. Finally in Mid September they slapped the completion date of October 13 on my car and guess what? My car still is not done. I attempt to call and they never answer the phone forcing me to have to drive there. I am extremely pissed about my vehicle and guess what here it is October 25 and my car still isn't done nor have I received an update.
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November 2023 by Karimah Smith
So I took my car to Gwatney because it was one of the trusted shops with my insurance. So I took to the location on Markham. When I got my car back my alignment was off. Had to take it back, when I got the second time I noticed t my registration and my insurance cards were missing. So I left town for business and went to go air up my tire from my jump pack that I had in trunk, only to notice it is no longer there. I cannot stand a thief. I will be going to the shop when I get back in town and reporting it to my insurance.
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September 2023 by Darcie W
My past experiences with this shop were fine, but yesterday I dropped my car off at 8am. I was told by the manager that someone would call me in 30-45 minutes with an estimate. I waited four hours then called them. The man I spoke to then said Geico has 24 hours to approve a claim so I wouldn't hear from them until then. So why did he originally say 30-45 minutes? I got an email from Geico with the estimate at 2:30 but they shop still never called me. I need to know what work the estimate includes and get an estimated date of completion. Their lack of communication is very frustrating and shows me how little they value my business.Service: Body & Trim
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July 2023 by Cole Dwyer
They did a great job on my car but what really stood out to me was the customer service. Everyone there was extremely friendly and the communication was as clear as could be. They told me everything they were doing and everything I needed to do on my end. Extremely helpful, especially for someone like me who's not much of a car person.
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July 2023 by Faye Jenkins
Michael is amazing! We called needing help with our 2010 Mercedes and he was so kind so helpful and was able to point us in the right direction. Thank you again
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July 2023 by Darron Harris
They did very quick and professional work on my truck I am very satisfied
