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January 2024 by Google user
This is most definitely the nicest, regular, shoe store we have in either Mall. Very large and easy to see the sections. If you need some Nike or Jordans on the fly this is the spot!
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December 2023 by Diggy LR (DiggyLR)
This is most definitely the nicest, regular, shoe store we have in either Mall. Very large and easy to see the sections. If you need some Nike or Jordans on the fly this is the spot!
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November 2023 by luis cantu
Good products but staff is rude and would not allow me to purchase something without providing my email and personal info they said it is required no way around it
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November 2023 by Jeelin Mejia
I am not much about writing a review but, I went there Saturday afternoon, 10/22/23The skinny girl with a black jacket that was there around 5pm was really RUDE & LAZY!! She did not help us out at all.!! She was very inpatient. When we would ask for a different size shoe she would look at us crazy & act like she couldn't hear . She would just bring the box back wouldnt even ask if they were the ones that we needed or if they were a fit!! My boyfriend asked her for some shoes and size & she looked at him crazy..!!! She was on her phone half of the time. Honeslty you guys should not have people that are lazy when customers come in or don't want work at all! We purchased two shoes & the other lady that was there was a bit nicer. At checked out instead of giving her name on the receipt she changed it to a number. Her and the coworker just laughed.
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October 2023 by Brittney Jennings
Employees answer the phone just to tell you they too busy to check to see if an item is in stock. Busy or not that’s your job. Not everyone has the resources to look online and Im not wasting gas because you lack customer service skills.
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July 2023 by Edgar Escudero
Lazy and uniterested employees. Young guy was "helping" me. I Aasked to please check a shoe he went to the back for 10 min then came back out only to say that the shoes were still in a box. It would have taken but a couple more minutes to open the box and let me buy a pair of shoes. But just lazy. He said try back later on. What a joke. I been working retail for years and never lost a sale for being lazy.
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June 2023 by Alex Bekker
Worst service from employees ,thanks to them I didn't spend $400 on shoes today, thank you for your extremely bad customer care !!
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May 2023 by Christina Ewans
Walked in doors were closed empty store and only thing that was said was I could not drink my red bull. We are at the mall shopping. Needless to say I took my son elsewhere and got him 3 pairs of Jordan's. With my red bull in hand. Rude service
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March 2023 by JJ
Terrible service by an employee named Charlie that represented herself as the store manager but turns out to be a supervisor. We came to the store to return some white Air Force Ones that we bought for my son. He never wore them and only tried them on in the store. Charlie was unprofessional from the start. We waited 10 minutes to start the return. During this time she was playing on her phone and playing with another male employees hair. After about 10min of waiting she opened the box and said I can't take these back because they have been worn. I told her that he's never worn the shoes and only tried them on in the store. She said I don't believe you. She begin to go back and forth with me in a rude manner. I asked her for her name to report to her manager and she refused to give me her name. I was able to get her name from another employee that appered to be concerned about the way Charlie handled the matter.
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December 2022 by carlitos
Worst service ever, spent over $200 for Christmas and they treated me horribly, can’t even try on a jacket making me purchase it and try it on OUTSIDE the store and if it didn’t fit go return it, also harassed a man just because he walked in with a cup of water. Never coming again!
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December 2022 by Nicole
I refuse to ever shop at this location and possibly Finish Line again. The customer service I received last night was horrible and the young lady was very nasty and argued with me that she wasn’t. It’s sad that you allow someone to be nasty and hateful to someone who walked in the store polite.
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November 2022 by Sheila Ison
absolutely horrible staff. went to footlocker and so awesome.
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January 2022 by William Bandy
Didn't find the shoe I was looking for but the staff was helpful
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November 2021 by Dyam0nd Williams
Bought my daughter shoes from here?
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September 2021 by Monica McDaniel
The worst customer service ever. I went in to Finish line in Little Rock, AR at Park Plaza mall to return a gift that I purchased for someone that was too small. I had my receipt. The young lady return the pants, but refused to return the shirt. The original tag was still there, but I took the sales price off because again it was a gift. The price tag sticker was in the bag. She refused to give me a refund or even store credit. She said because she wouldn't be able to sell it because the tag of the price was off. She wouldn't even consider taping it on. I gave a man the shirt that was standing in line because I couldn't do anything with it. I felt like this was handled poorly. I will never shop at Finish line again. I worked at Dillard's department store for almost 5 years. We would never do that to a customer. We also could make price tags. The t-shirt was an XL red Nike shirt for $25 without tax. I am very disappointed. What happen to taking care of your customers.
