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August 2024 by Justin Kemmerer
Update 8/28/2024 - no update. No management response.
They sold me a defective car. DO NOT BUY A USED CAR FROM MCLARTY. Representative who sold me the car went MIA after purchase. UPDATE: 3 of the main speakers - 2 front speakers/woofers, and main control panel woofer were blown. Someone must have screwed with the car's main amp. This dealership was either complicit in this or incredibly incompetent in their inspection (as was I, I guess). Buyer beware of any used car here.
Also did not send title prior to expiration and had to pay $500 penalty to register and get plates. Working with Arkansas DMV.
Details:
Bought a used Mercedes GLS from BMW of Little Rock - McLarty Auto and unfortunately realized the premium audio system didn't work after picking up the car. I didn't do enough due diligence here and assumed that things would be in general working order. Took it to another dealership where they found the amp was not working and wasn't pushing power to all but two front door speakers. New amp purchased, fixed some problems, but not all. I've had the car at the mechanics for about a week total, now standing at $2500 worth of parts (Update: $3500) and labor without a resolution. Need to get through all door panels and wiring. McLarty did send some of the cost of the amp - but unfortunately that didn't resolve the issue. In the diagnostic report, shows the mileage when things went faulty and that was before McLarty took ownership. They say the audio was "working" but that's like saying the car works, and then you realize you can't drive above 35mph. Just go somewhere else and save yourself the hassle.
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August 2024 by Suzanne Worthington
They were quick to schedule my appointment and service my car while I was visiting Little Rock.
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August 2024 by Savannah McClure
Ryan in the service department is the BEST! Super knowledgeable and trustworthy. Highly recommend!
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August 2024 by Tiffany Reckling
Rob always takes great care of us! Trustworthy!
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August 2024 by Jerry Walker
The experience of buying was simple with no pressure felt to buy.
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August 2024 by Nashwa Krisht
Jack Tester at BMW service in LR is the person to go to! He always goes above and beyond to make things happen as efficient as possible! He is very professional and very thorough in making sure that customers are satisfied with their service! Thank you!
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August 2024 by Donna Reppond
I have used Little Rock BMW services for 13 years and I have always been satisfied with the services they provide. I would highly recommend the Little Rock BMW team.
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August 2024 by Nancy Blair
Great experience! Love love my X5! My salesperson, Patty was so patient with me and did a great job in getting me the car I wanted. Everyone I met was very nice and professional.
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August 2024 by Mike S
My daughter was visiting from out of town and needed same day service. I spoke with a very nice gentleman named Jack on the phone and he made it work. Service was performed in a couple of hours and my daughter was back on the road. Really appreciate the willingness to work her into their full schedule at a moment's notice!
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August 2024 by jennifer Raath
Rob is an outstanding person and salesman! Treated my 15 year old son, Gunner like a King! Very accommodating and definitely goes the extra mile! 20 stars! ⭐️⭐️⭐️
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July 2024 by Chad Prestridge
Great experience quickly done great job.
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July 2024 by Vicki Towles
Dylan and team provided exceptional service. I was most impressed and wouldn’t hesitate to go back. 5 stars!
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July 2024 by Alex Lewis
Easy to schedule, great communication and efficient service.
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July 2024 by Taylor Bugos
We were driving across the country and called in a panic for a service and Jared and the entire Little Rock dealership jumped into action. They got it fixed right away and got us safely on the road!
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July 2024 by Bryan Pitts
Excellent service !
