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April 2024 by Joanna Velasquez
I don’t normally leave reviews but I am doing this in hopes they see this and work on customer service!!!When it was my turn to be attended and I needed to do a wire transfer (after I asked if it was possible and they said yes) for some reason I had to step aside and wait. The teller took other costumers and after waiting confused, I walked up to someone else to ask if was going to get help, she said yes but to take a seat, I waited again!! Then It looked like they were closing, putting things away and all and listen! If I’m too late or need to come back that’s fine but COMUNICATE with the customer, I don’t even know why I had to step out on the first place, why they took so long. I never even got attended to, after feeling so frustrated I just left.Honestly!!! Bank of America service has just gone down hill
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March 2024 by Yaya E
Horrible customer service
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January 2024 by Phyllis Scott
Very pleasant and professional, helpful and great communication skills I bring my sister to the bank to help her take care of her business.
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December 2023 by Steve Marino
I wasn't sure what I would encounter after looking at all the low reviews here, but I was in and out in no time, and everyone was pleasant, courteous and professional. Which is why I've banked w/ BofA for well over 30 years.
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November 2023 by Dmitrii Bokankhel
Terrible system overall!!! They create accounts and provide a security credit card which has a limited amount of money for $200 for the following year! They cannot increase the amount of money and cannot fix this problem, avoid any responses, moreover, the cost for the simple bills in this country is more than $200!! How should we cover our expenses?? It is ridiculous, that this bank called for convenience for people although creates more difficulties and disrespect for customers!!!
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September 2023 by Furnur Telefon
I made a mistake, BOA doesn't have a drive through.
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August 2023 by Robert Mosley
I was there on behalf of my friend and I found it to be a good patron friendly establishment. At on point the line was long and one of the ladies came out of the office to assist with the simple transactions which sped things up expeditiously.
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March 2023 by Julia Colvin
BofA and all of its branches really need help with sensitivity training. The manager I encountered at this 1-star average branch, is another example. I went in with a special situation (an estate check) and instead of helping, she proclaimed she's done this "for 20 years". I, myself, worked in banking for 10 years and know that help can extend beyond the branch, esp when LEGAL paperwork is presented - then she looked offended when I asked for additional corporate resources for my situation. Before the "Social Media Client Care" team replies, there's a reason there are no good reviews on this location - why would we waste our time visiting a branch if we really didn't need help beyond Facebook and Twitter? I recommend others to bank with ANY other institution then BoA...they NEVER go above and beyond to help people.
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October 2022 by Veronica Allen
This place is horrible they do not care about there customers I have been with you guys for about 3 to 4 years and I most say worst decision of my life wish you guys would do something about this location
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October 2022 by Amer Amer
The worse bank location employee ever
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July 2022 by Jerry Wang
Bad service. I’m platinum member. I wait one hour to open new acct. the manager said she can’t do today you need come tomorrow. I Will close all my boa account and go with another bank
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February 2022 by Michael Fairchild
This is the worst bank I've ever used. There only open til 430 even on Fridays. Everytime I turn around the branch closest to me is shut down for some d*** reason. And no branches have been open til Monday all other banks are open. To ime to ditch these lose to s
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February 2021 by norman cox
What exactly do you have to do to talk to a customer service rep. Over an hour, and all branches are the same. You have failed miserably.
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November 2020 by Ralph Thatch
I have literally spent the last 30 mins calling them repeatedly to no avail. Was going to open an account with them but since they can't/won't take the time to answer the phone, I see no reason to do business with them.
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July 2020 by Sammi Ausy
I’ve never seen bad service and management like this, it’s literally TOTAL MESS.. will definitely close my account and go with another bank
