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August 2024 by Ray Robinson
Mrs Betty In collision was awesome. She did a great job. Thank You.
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August 2024 by Faye Tolson
Friendly staff
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August 2024 by melinda willbanks
They were very nice to us when we went and picked up our truck
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August 2024 by Catherine Clarida
Bale Collision did an amazing job repairing my car. Their customer service was beyond excellent . They saved me from an insurance adjuster who was extremely dismissive and worked out all the details!
My car looked great and work was completed early.
I highly recommend them!
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August 2024 by Eduardo Flores
I’ll give it a zero if I could! Whoever puts five starts in this place doesn’t have any self awareness! This place sucks from the front office staff to the mechanics! You’re literally going to risk your life once you receive your vehicle because they don’t tighten the bolts in your vehicle!! They also take months to give you your vehicle back, be aware! I almost died because they didn’t tighten my drive shaft!!
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August 2024 by Kevin Rodgers
Very good service. Personnel went above and beyond to ensure I was happy customer. Worked with me on my deductible and really took care of any issues I had in a prompt and expedient manner.
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August 2024 by A H
The people make all the difference like Scott Olson and Katie making me feel like a person, without judging.
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July 2024 by Johnna Creasey
I'm very happy with the work that was done, the detail on my interior (a nice surprise!), and everyone I worked with to get my car repaired!
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July 2024 by Jermaine Chambers
They repaired my vehicle in a timely fashion and the staff was great.
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July 2024 by Kate Tully
It was a pleasure being helped by the kind crew at Bale on Cross Street. Andrew, the estimator, and Roy Spiller, did a great service for me and my car. 10/10 would recommend to a friend.
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July 2024 by THERESE SKINNER
Really wonderful to work with following accident. Respectful and clear communication. I wasn’t treated stupid as a woman and they were understanding of my work hours and worked with me.
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July 2024 by Delayna M
This was my first time to Bale Collision. It was five stars from start to finish. Enterprise couldn’t help me with getting shuttled back and forth…no problem. The receptionist was so friendly with the best energy. She quickly offered to help me getting to and from enterprise… without a wait. I’m a disabled veteran on a walker and needed assistance. The gentleman came to pick me up in a big truck of which I couldn’t get up into. He smiled and said he’d be right back with a lower vehicle…and he came right back. I feel so very blessed to have been led to Bale. They repaired my vehicle faster than estimated and did a complementary clean up as well. I have a service dog and it was a little messy on the inside : ) Honestly, I will never use another body shop, I’m so glad USAA recognizes Bale.
Thank you to everyone!
Delayna
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July 2024 by Daniel Yeatts
Bale Collision Center Review, 2.15.2024
I met with Scott Olson of Bale Collision and got an initial estimate for Paintless Dent Repair (PDR) that would take 2 to 3 weeks to repair. I brought my 2016 Subaru Crosstrek in on January 22. I was to learn later that a new estimate was created and sent to AAA for conventional body filler to be used on the hood and roof. Over half the car was repainted or "blended" including the hood, roof, fenders, passenger side doors and top of tailgate. My car was in the shop for 3 weeks and I was never called for an update. I had to call and did so at least weekly. I called Scott at 8:30 on February 13 to see if the car was ready. Scott called me back at 11:43 to say the car was ready. I asked for a shuttle to pick me up 2 miles away from Bale. I did not hear back from him and called him again at 1:34 for the shuttle. I did not receive a call back by 2 so I walked the 2 miles to Bale to pick up my car! I received the car and found the following issues. I was there until 4 and came back the following day for further repairs:
- Retainer clips missing on the left back wheel well cover, right front headlight mount, and 2 clips on the under-hood insulation.
- Driver's window malfunctioned, only closing an inch or so at a time when button was pushed.
- Passenger back window did not function at all.
- Moisture inside both taillights.
- Rearview mirror wire cover was not inserted into roof panel (I reinserted this myself).
- The driver's side back door handle does not open properly.
- Two mystery bolts and two screws remained in my console which I am concerned were not re-installed.
These are the items I found after only a quick inspection. I am concerned what other issues that I may encounter down the road, so to speak, that are not obvious to the eye. Except for the hail damage, which was only obvious upon close inspection, the car was in perfect condition, well maintained, and never involved in an accident. I feel like the integrity of the car has now been comprised. I left a 2-star rating because of the kind and immediate response by some of the other staff at Bale and for Pat Atkinson of Tech Express coming to Bale to fix the windows in a timely manner the following day, Feb. 14. I still have the issue with moisture in the taillights, and the back door handle.
Adding to my frustration is that my son's car was parked next to mine during the hailstorm and he sustained similar damage. He took his car to another shop and had PDR done and it was returned the next day!
Attached are pictures of barely noticeable hail damage before the repairs and what the car looked like before painting.
May 29, 2024 update. I washed my car by hand and noticed sand size grains underneath the paint on the roof. I was told that the paint job done would be better than the manufacturer. I don't think a manufactured car would have sand size grains underneath the paint. I'm concerned that these will be areas that will rust prematurely. There is also a 9-in line in the paint along the roof rack on the driver side. See additional photos. In addition, the two clips holding up the insulation under the hood came out. They weren't the same size as the originals.
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July 2024 by Linda Schumacher
Work finished quickly. I received updates giving me progress updates.
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July 2024 by Debbie Murphy
Quick and efficient service! Friendly service. They kept me informed on the progress of my vehicle repairs. I was very pleased overall!
