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August 2024 by leslie Smith
They are awesome very helpful an Laiza was very good an helped alot.
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August 2024 by Davbram Flowers
Great service by Rose
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August 2024 by Shay King
So far so good .. my storage has not had any problems. I lost track of time & forgot my payment but Angela helped me waive my late fees & got me back on track to Secure my Storage.
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August 2024 by Joseph Lemoine
Patricia was very helpful and made sure everything was taking care of in a timely mannor
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August 2024 by Marcus Christopher
Dimple was a great help. She was fast and insured I had everything I needed. She's so awesome
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August 2024 by Shamika Spence
thank you Liza
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June 2024 by April Watkins
Never again in a million years. Nothing is secure. They allow outsiders to come cut your lock and steal your belongings. Cameras don’t work, no one is on site. And customers service doesn’t care. Will refuse you to talk to upper management. Hang up on you or leave you on hold until you hang up. Roach infested also
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May 2024 by Marterio Crudup
Perfect
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May 2024 by Felicia Carter
Pretty sketchy website, but the people are solid. Turns out they're connected. Jobel is patient and kind, resourceful and knows her stuff! I will update once I see the facility. Great value on paper, though. I can't wait!
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May 2024 by Treena Mason Collins
Laiza provided great service!!
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April 2024 by Shannon H.
When All Secure Storage sold the business it became an unmanned facility. All the customer service reps are now over seas. When I initially rented my unit it was $70 per month due the first of every month. When it was sold a couple months later it went up to 80.00 and the late fee went from $10 to $20. The new owner back dated my due date to be the 27th of every month with no regard to the fact that I paid from my account on the first of every month. I asked several times if my due date could be switched back to the 1st and was told yes several times but it was never changed. My storage unit now cost me $170 per month. Part of this is for insurance they require you to pay. I requested a copy of my insurance policy and was told it's not my policy, it's theirs so I've never seen it. I'm just required to pay it. On the 27th of March I went to get some of the things from my unit that belonged to my grandparents and I was going to give my son for his first home and found out that my unit had been broken in to. I immediately called the storage facility and the police. The unit had a new faceplate and lock on it. I contacted the facility and was told that in the notes it states my unit had been broken into. I asked why I was never contacted and the lady replied, that's a good question. At that time I was given the insurance number and called to make a claim. I was told I am required to have a photo of the prayed faceplate or the broken lock. I reached out to the storage management and after a month of waiting on this photo from the groundskeeper, I was told they have no photo. Which means I can not file a claim on the insurance I've aid for all this time. If you know I can't file a claim unless I have a photo of the broken lock or faceplate, why would you not take a photo. My only guess is so that I can't file a claim. I have been in the phone with these people for hours over the last month and paid a lot of money to the and for insurance and I can't even file a claim. Today I went to remove a lock they put in it when it was broken into and was told she could not give me the combination because I owe money. I explained to her today is the first day it is due. After 30 minutes of reminding her what my contract said she finally gave me the combination. I asked if there is someone here local I can speak with regarding everything and she explained that they are overseas and I can't have the groundskeepers information. I guess my only option is to sue. This is terrible service! I can't even give them a star. I wish I could take some away.
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April 2024 by Janet Sprouse
Liza was wonderful. This is a great place to store your stuff.
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April 2024 by The Life Of Eternity
Thank you Patricia ! You helped me so much.
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April 2024 by Amber Garner
Rose was very wonderful and would recommend family and friends here.
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March 2024 by paradise Holly
Rose was very helpful and professional and help me through the process of getting a storage. She absolutely save my day and some time. Thank you. So much ROSE.
