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February 2024 by C D.
I went to the Jonesboro AR store to get a new flip phone. Everything was ok until I had to transfer my contacts. The manager pulled the person helping me and told me to put in the contacts manually. The showed me how to do it. but that didnt work. I sat there for about hour watching customer after customer get waited on. I wanted to cancel it and go someplace else. They made pay some fee even though Ive been a customer for a long time Hey Verizon if you care about customer service you will refund the $35 transfer fee they charged me.
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January 2024 by Jeremy Mitchell
My neighbor has home internet and I can’t get it because it’s not offered at my which is across the road really
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January 2024 by Danny Baldridge
Absolute worst customer service I've ever seen. I have a business account with them and can't get any help when I go in there .I
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January 2024 by Rodney Brasfield
Went to get a screen protector for my Pixel 8. On the website they were on sale for $45 At the store they were $60. I told them but they wouldn't.price match. So I went online there and bought it and had it delivered to the store. Walked out with a new protector. Be sure and register for the warranty. I didn't on the first one and could have gotten it replaced for free
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November 2023 by Steve S.
Rude employees. Unhelpful and uncaring customer service. Too bad 0 stars isn't an option.
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November 2023 by OwlMomma92
Customer Service Is HORRIBLE !!!
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November 2023 by Lisa Hancock
They are dishonest and will cheat you
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October 2023 by Cassandra D.
Ok so I bought a prepaid Verizon phone and service card and after repeatedly trying to activate my phone I had to call customer service and I spent from 8:51am today untill 4:42pm on phone with them repeatedly going thru their rather poor failed attempts to fix the problem. I was sent to this store by them to get help so I had customer service on phone still plus 2 ppl in store so called helping me. First they said they would replace phone no cost but when they got ready to do it suddenly they expected me to buy another new phone even though mine was new. Learn from my mistake go else where and NEVER buy Verizon they are dishonest and lesson cost me well over $100 don't let yours cost you cause what you save by not going to Verizon will buy to a phone and service else whete for less.
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September 2023 by Cheryl Warriner
Very customer focused! Thank you Quinn for helping me.
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September 2023 by Marsha Sosa Kiech
Some of the employees are Rude ND shouldn't work in the public if they don't handle customers well. Better manners should be a class available
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August 2023 by Curtis Pate
The people were nice, but the wait was way to long. I avoid going there, if at all possible.
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July 2023 by Richard Dame
Bought a new Apple Watch, Maggie the sales rep was very helpful and knowledgeable about the product. Maggie got us set up and out the door in a minimum amount of time.
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June 2023 by Allan Wyman
Went in on a cold day and was getting help to access my Verizon on my wife’s phone, Manager said he fixed it, looked at my shirt and said I know you aren’t responding to fires in New York from here, so 47 years on 10 different volunteer Departments and 32 years paid FDNY, he got the short end of the stick, I paid off my phone, called my 2 companies in Florida and had my office manager at both locations send out a text having all men turn in their phones and go with a different carrier so he lost my line and 487 business lines!!!!!!!
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May 2023 by Rob Ryan
The staff wasn't very friendly and the wait time was rediculessly long and I got passed around like the new kid at a frat party, each one just a little bit more knowledgeable then the last
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March 2023 by Courtney Waddell
I drove over 40 minutes to this store for them to tell me they can't sell me a phone because they were in a "switch" and their activations were down. So, I went to a different store and they sold me a phone with no problem, they told me I just wouldn't have service on the new phone until the "switch" was done. It became very obvious that the employees in this store (Jonesboro, AR) didn't want to do their job. This also is not the first time I have drove to this store to not get any help.
