April 2024
Five stars for Sam in customer support. I purchased an Xterra 4500 treadmill and needed some help troubleshooting. Sam was patient and thorough. Without his help I would have been a very unhappy customer. Sam was able to resolve my issues and I can't thank him enough.
March 2022
Their customer service was outstanding. My rowing machine was out of warranty. My two pedal bases developed cracks in the hard plastic. I offered to pay for two new ones and pay for shipping. They immediately replaced my broken ones for free and paid the shipping. Really impressed with how quickly they took care of me.
March 2022
Well, I do work there, so it is getting a 5 star rating! I have the very best supervisor as well!!!
