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September 2023 by shelby gilley
i will say, after i made my appointment, i was scared after i read the reviews.i came in for a side glass, and was nervous because i didn't want to pay for bad service - and i didn't! great customer service and he was quick. he was very knowledgeable and we had a good conversation before i left.it always depends on the person you get when you come in. i left very satisfied with the job done!Service: Auto side window replacement
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September 2023 by Jim Hopfinger
Showed up 10 min after they closed and Brandon fixed a crack I got on a long drive before it could and would have spread. Thank you!Service: Auto windshield repair
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July 2023 by Felicia Ross
A rock hit my windshield so, by recommendation, I chose Safelite. The attendant was very nice and personable. They said it was less than 6 inches so it would be fine to fix and I would not have to replace the windshield. Before coming into Safelite you couldn't even tell where the rock hit, but I knew it would spread over the summer months.After getting it done, the spot where the rock hit looked worse and very visible. I asked about the appearance and was told it would be fine and I wouldn't need to worry about it. It's almost a month out and it has spread so bad. I'm going to have to replace the whole windshield now.I should have trusted my gut and chose a local business.Service: Auto windshield repair
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June 2023 by John Boyd
Argued with us regarding our vehicles windshield type because of their computer system. Won't do on site installation because they said our car had a heads up display, which it does not.This isn't the first time we have had issues with safelite. We won't use them again.
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May 2023 by Brittany Ware
Called and scheduled repair for my windshield. Here was my experience:Appointment 1 - they called and cancelled the night before(weeks later) Appointment 2 - waited for an hour and a half only to be told they didn't have the right windshield(weeks later) Appointment 3 - Waited for 30 minutes, only to be told they ordered the wrong oneThey were supposed to call when they got the right one in, but after three weeks I don't think it's going to happen, and at this point I don't feel good supporting a business that has such poor customer service.Service: Auto side window replacement
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April 2023 by charlotte rose
I came in for a peck repair in my windshield. When I got there it was smaller than the size of a quarter and HAD NOT starting to spread (it had just happened about hour and half prior). There was no discussion or disclaimer to make me aware that they could make the peck worse. I get to my appointment I meet two people who told me that it was their second windshield they were installing because of some things that was wrong with the first new windshield they installed. While waiting for my car another young lady came to tell that this was her fourth appointment for windshield repair (for the same vehicle). Then right at that time the tech comes out to tell me he has “bad news” for me……..they have caused the peck in my windshield to SPREAD… I wasn’t expecting to hear that… I have had this done before (Not by Safelite) and never had an issue and drove the car for years after… I left highly upset!!! Would I recommend them…ABSOLUTELY NOT.Services: Auto windshield repair
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March 2023 by hyunsoo kim
Sorry but terrible service and kept getting rescheduled for trying to correct mistakes they originally made! Bad job from the beginning and bad job in correcting the problem they caused, bad business
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February 2023 by Ray Ashcraft
I had used safelite 1 time before, dropped truck off windshields was replaced everything fine. I called and made appointment on 2/15/23 to have mobile unit come to my home to replace windshield that was supposed to be done on 2/21/23 they called informed me they couldn’t make it, rescheduled for 2/22/23 got a call in the am stating they would be out in the pm, it started sprinkling and I understand you can’t replace a windshield if it’s raining, but no phone call informing me they wouldn’t be able to do it, no phone call to rechedule for tomorrow absolutely nothing. I will not be using safelite for any window needs period. They may have a good little jingle, but lack the professionalism to back it up!
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December 2022 by Alexis Knott-Garris
Called 15 times and cannot get anyone on the phone. Dealt with an automated answering service and that gets you NO WHERE. If I wanted to talk to a robot, I would call one. Do you have no employees? I wish I could give you 0 stars. If you are so lazy of a business that you cannot have someone answering your phones, you do not deserve anyone’s business.
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December 2022 by C. Young
Big Thanks to the guys at Safelite for working me in, and repairing my windshield.
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November 2022 by Sabrina Sturtevant
Called for a quote. Over $1300 and I'd have to wait MONTHS for my window to come in. Instead I went to a salvage yard, and got it replaced elsewhere. I saved about $1100 by avoiding these scammers
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October 2022 by Ralph Collier
Too expensive
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August 2022 by Gregory M.
They did a great job of replacing my rear window. Good friendly service. Very professional!
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August 2022 by Barbara Von Lienen
I highly recommend Safelight. The team was quick, efficient and professional. I made an appointment and my vehicle was fixed within the time estimated.
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August 2022 by Robert J.
We'll after waiting a week for her scheduled appointment today at 11am, when she arrives they say there is nothing in their system showing she has an appointment. After researching they came back and said it was for next Monday, not today. Absolute b*********** Their technician said he was behind schedule and couldn't look at it today and that they didn't have a replacement windshield anyway and they'd likely have to install another one. Now how does he know the windshield is bad without looking at it? They said they'd have to do a pressure test to determine why it's leaking, yet he just fed her this bs.... Jonesboro, be very careful about using Safelite. Their work is very questionable and customer service sucks to say the least. If I could rate zero stars I would.
