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January 2024 by Cara Lattimore
Wiiie, Ginger and Karmen have great customer service skills… Kayla not so good… She was yelling at another associate while there were customers inside of the business… She’s very rude… I almost didn’t come back there because of her… She need to brush up on her customer service skills and learn how to talk to people…
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December 2023 by Jen Wallis
Willy went above and beyond to make sure not only I was satisfied but everyone else that came in was also. He truly cares for his customers ♥️
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November 2023 by William Henson
I have no problem with this location. The employees are friendly and very helpful. They had pretty fast service. When you need tires ASAP and don't have $400+ on hand it's worth it (because it's really your only option). That being said RnR as a whole is a bit of a scam. They purposely hide your overall balance remaining on their website and their payment plans are set up to where you have to over pay weekly, bi-weekly, or monthly to actually pay off your balance for the 6 months "same as cash." So if you are like most people living paycheck to paycheck now days you'll be paying on those tires/rims for well over a year. On top of that they do not send payment reminders until after the 6 months. Almost like they are hoping you forget to make the payments. Then after that they remind you weekly, and god forbid you are 1 hour late to make a payment after that 7 day period you'll get a repo alert. It's honestly kind of sad. I'm not going back, unless absolutely necessary. Which should never be the case again, thank goodness.
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October 2023 by Tip Marie
When you walk in you they greet you with smiles and compliments. Best part was reassuring me my needs would be met at a higher expectation than what I set for my self. Very reasonable prices and a lot of style choices. Very happy with my decision.
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October 2023 by CT_ “Meant By God” thaProducer
Willie gave great customer service and he always makes sure we understand everything. He is most definitely the reason why me and my wife have continued to come back for years to purchase tires for all our cars!
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October 2023 by TAZlu
My experience there was great. except that when I was there . The employees were yelling at each other and I asked one of the employees why they yelling at each other and the nice man told me it’s because of a guy named Larry .and the employee I was talking to said that Larry was a toxic person. So I personally will not be going back to rnr . If it’s going to be a toxic environment.
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October 2023 by Heather Bryant
Great customer service. Went in with bad tires and came out with great tires thanks willie and Cory for all the help. They answered all my questions and were patient with me. Definitely will be back.
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September 2023 by MrsSpooky
The atmosphere was exceptional. They have a waiting area that the backs recline on. No foot rests though. They will take ur down payment after you fill out ur application but before they call your references.You must list 6 references and they have to be able to get ahold of 4. If you dont get that, not only will they take ur payment (non refundable) but you wont get ur vehicle back with ur new tires on it.The wait sucked. I was there 3 HOURS before I got my tires. The service was good at first, but then I witnessed one employee at the front not only telling what he makes but how much extra the guys make in the garage and i also witnessed this said employee be rude as all get out to one of the garage employees! I couldn't believe my ears and eyes!
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September 2023 by Danielle Rowe
I loved the service I had at RNR tire. They were all extremely nice and I could tell faith based. Thank you guys for the great service.
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August 2023 by Christopher Young
I was a little skeptical at first with coming here but it quickly subsided after I was greeted at the door, was asked what I was looking for etc etc...the crew was extremely welcoming and helpful with helping me make the right choice and getting me the right deal...the tire techs also were extremely amazing at they're job, took very little time removing my stock wheel set and bagging them and carefully loading them into my vehicle, and the care they took while installing my new wheel set. Last but not least the accountant lady I dealt with was extremely helpful with the paperwork process and pointing out the "NEED TO KNOW" things in the contract, explained everything perfectly to where I could fully understand and explained the 3 different ways I can make my payment and let me tell you the options are EXTREMELY easy and helpful for us with busy busy lives.
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August 2023 by Shannon Knight
Well here’s my experience with RNR. First I’m a new customer, and after a couple years of hearing the advertisements I finally decided to try them . Honestly the man name Willie was the reason I tried them . I called briefly mentioned my situation he assured me with confidence. Tbh too good to be true
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July 2023 by Dolly Foreman
I had a great experience with this company. Austin was a very polite well manned young man and he helped me with everything I needed to know. All the staff was very nice and i felt right at home. If you need tires I would recommend you go see Austin at RNR tire.
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June 2023 by Kurstin Bryan
I highly recommend RNR on E. Highland! Austin was absolutely amazing in helping me with the paperwork and all the questions I had! He ran out to my car in the pouring rain to get my tire size, he is very well mannered, all around a nice gentleman and I am very impressed with his customer service skills! I have absolutely no complaints whatsoever. This hands down has been the best experience I’ve ever had in a tire shop.
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June 2023 by Dana Runyan
Customer service was top notch! Every employee I encountered treated me like I was lifelong friend. Fast friendly, helpful, excellent service! If I could rate them higher than 5 stars, I'd give them 15!
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June 2023 by Danny Liford
Ima give 3 stars, close to four but not quite. Salesman was a little pushy as soon as you walk in the door but understood. Also stated that they would have me done in an hour! It took 2.5 hours. Great information about the tires and warranties.
