-
November 2023 by Robin Worsham
So I had to send something back to a company and I didn't know how to print out the UPS sticker the company sent to the email and these people told me that the closest place to that was Memphis..... Nope nope nope all I needed was a stupid printer... So yes that made me mad ?
-
November 2023 by Jackie Dotson
Convenient shipping store in the southwest part of Jonesboro. You can drop off any pre-labeled packages from UPS, USPS, FedEx, and others. If you don't have a label already, you can get it taken care of here as well. Parking is a bit funny because of the incline the property sits on but it's usually quick to get in and quick to get out.
-
November 2023 by Austin Morgan
When I started my small business, I began using a big name competitor in town for my printing needs. The staff there was rude and unhelpful. I started using Pak Mail and couldn’t be happier with their team! Not only do they do more than the other guys, they get it done faster and cheaper as well. The staff knows me when I walk in and goes out of their way to make sure my business needs are met. I’m happy to have another local small business to partner with as I continue to grow. I would recommend them to anyone for printing and shipping!
-
September 2023 by Bethany Miller
Least accommodating place in town. I swear I won’t go back every time I go there. They’ve made fun of an item I asked to be printed. I’ve asked for a strip of tape and was told I would be charged. Amazon returns are a nightmare. There is a shipping and printing store down the road and they are kind and considerate.
-
August 2023 by Joshua Ward
CSR lied to my face and told me it was free to print do a return here. Once I reset my return as he instructed he tells me it’s gonna cost to print the label. The fact that he lied is why they get 1 star.
-
July 2023 by Justin Carothers
Very professional team. They are always helpful when needing items shipped through various carriers.
-
June 2023 by Letitia Thomas
I am an older lady who is nervous about technology..your employee, Mr. Henry, was so calm and reassuring..he helped make a difficult task easy for me..I've always shipped from this business, and highly recommend going here to anyone..kudos!
-
June 2023 by S
Thank you so much Henry for your last minute help with the wedding programs!
-
April 2023 by Hali Phillips
I was already frustrated because I was having problems with UPS printing my label. And when I came in Henry had just got done helping a customer, but gladly asked if I needed anything. He was very sweet and helpful. And he made the whole process extremely easy for us. This guy needs a raise! We need more people like Henry.
-
December 2022 by John Besharse
Timely, professional, relaxing, enjoyable every time! I highly recommend Gairhan Dental!
-
November 2022 by Rocco roland
The customer experience was the best you know I didn't know what I was doing exactly they helped me get on my way and get what I needed done
-
October 2022 by Roger Bounds
I always get good service and trust them with my packages.
-
September 2022 by C Dub, Jr
I love this place! I don't know why I didn't use them sooner! I had a PO box at the post office and paid for it for a year, i got junk mail but that was it. Long story short, they kept the former owner's name on my box (for the entire year i had it) so any mail addressed to me was either returned to sender or destroyed (like the apparel i ordered from an online merchant.) That's when i canceled my PO box at USPS Race Street and moved to Pakmail! They ship anything anywhere. I have a PO box here but i also use them for mailing any and everything! They can ship UPS, USPS, FedEx. They are always friendly, helpful and pleasant. They get to know you and greet you when you walk in and are so helpful . If you add your email address to your contact info, they will notify you by email when you have mail or packages waiting to be picked up. They are a franchise and i think that makes the difference. The owner seems to work hard to make it a familiar, small-town experience for the customer. Not like big corporations where everyone is jaded and no one cares about customer service. Great bunch of people working here! I agree with the other reviews about the owner being front and center, he has checked me out personally several times and is always a presence in the store. I'm ashamed to say the lady who usually helps me with my PO box knows me by name and i don't even know hers. One time i was out of town and had some packages delivered to Pakmail, i called and asked if my sister could pick them up for me and what the protocol was. I was told yes and then I had my sister go by and get them. My sister called me back to inform me that everything went smoothly and asked "do we know the lady up there?" I said "no, why?" She said "she was really friendly and knew my name and your name and knew i was your sister, etc..." She was just really impressed with the personal, welcoming touch with which they conduct their business. They don't run it like assembly line robots. The customer service there is from a certain generation that, sadly, you just don't see nowadays.
-
September 2022 by Patricia Worthington
Had a problem with a package. There were two people who got to the bottom of the problem and it was quickly resolved. There was a lot of searching that had to be done to resolve the issue. Was done quickly and efficiently. Have never had a problem with this business. Fast, friendly and very helpful. Will use them again if necessary.
-
July 2022 by C Dub
I love this place! I don't know why I didn't use them sooner! I had a PO box at the post office and paid for it for a year, i got junk mail but that was it. Long story short, they kept the former owner's name on my box (for the entire year i had it) so any mail addressed to me was either returned to sender or destroyed (like the apparel i ordered from an online merchant.) That's when i canceled my PO box at USPS Race Street and moved to Pakmail! They ship anything anywhere. I have a PO box here but i also use them for mailing any and everything! They can ship UPS, USPS, FedEx. They are always friendly, helpful and pleasant. They get to know you and greet you when you walk in and are so helpful . If you add your email address to your contact info, they will notify you by email when you have mail or packages waiting to be picked up. They are a franchise and i think that makes the difference. The owner seems to work hard to make it a familiar, small-town experience for the customer. Not like big corporations where everyone is jaded and no one cares about customer service. Great bunch of people working here! I agree with the other reviews about the owner being front and center, he has checked me out personally several times and is always a presence in the store. I'm ashamed to say the lady who usually helps me with my PO box knows me by name and i don't even know hers. One time i was out of town and had some packages delivered to Pakmail, i called and asked if my sister could pick them up for me and what the protocol was. I was told yes and then I had my sister go by and get them. My sister called me back to inform me that everything went smoothly and asked "do we know the lady up there?" I said "no, why?" She said "she was really friendly and knew my name and your name and knew i was your sister, etc..." She was just really impressed with the personal, welcoming touch with which they conduct their business. They don't run it like assembly line robots. The customer service there is from a certain generation that, sadly, you just don't see nowadays.