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January 2024 by John Plutowski
I live in Poplar Bluff, MO, but for the last few years I drive an hour and a half to Jonesboro Arkansas to have my taxes prepared at the caraway location. I had decided to go there because I am not a fan of the exposed area in walmart when dealing with such personal information and wanted to continue my business with Jackson and Hewett after finding out about this location and trying them out I had a really good experience with my tax preparer Victoria and decided that even though it's a far drive I would like to continue to do business there. Last year, I had my appointment scheduled, but somehow, I had accidentally scheduled it for the wrong location, and when I arrived, they gave me directions on where I was supposed to go. I explained to them that I made a mistake and they were able to fit me in even though I was more than okay with having to make the trip again just so I could be at that storefront instead of a walmart. Unfortunately, we ran into a few issues when preparing my taxes, and I have been a client through J&H for over 10 years and have always been approved for refund loans. This felt like the first year that this wasn't going to happen and I was really upset that day when I left but soon after I received a call from Victoria who had prepared my taxes the year prior and was now a manager at this store. She proceeded to explain what was wrong and that she remembered me from last year and was gonna work on getting things figured out. I felt a lot better and she made me feel like I was important, something that is so rare in the world this day in age but still felt hopeless because it was a Saturday and I was really expecting the money from the loan for a trip home to Wisconsin for the holidays and didn't know what I was going to do and I expected to not hear back from her until Monday and didn't think anything would change. I was just about home from the hour and a half drive when I received a call back from her and she proceeded to tell me that she had stayed late after closing working on my return cause she had remembered my situation from the year prior and was able to fix the issue and got my loan approved! I was extremely relieved, thankful, and happy, but most of all, I was really surprised to see someone actually care and stay late just to help me out! This review is long overdue, but I just walked out of there today and seeing Victoria again and telling her how much I appreciated what she did for me and my kids cause the trip to Wisconsin I made was to be with my daughter for Christmas that year and thanks to her she made a little girl so happy to see her father on Christmas I'll never forget that and will always do Business with Jackson and Hewett at this location even if I have to drive three hours to do it! Thank you so much, Victoria, for being the person you are! It was nice to see you again!
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August 2023 by Tony Slieman
Gotten much more expensive since new management. Might need to find an alternative.
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July 2023 by Alley Change
My tax preparer was so thorough and definitely got me the best return on my taxes.
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April 2023 by Andrew Jones
Was charged over $400 dollars to get my taxes done. I only had one W2 and one 1099-R makes no sense that I was charged that much. The guy knew it was to much and went and asked another person about it and she came in and took $50 off but it was still $364 for 10 minutes of work. Was charged for a Complex Package what is complex about two items? Guess it was my fault for waiting until the last day to file and they knew they could get me for whatever since I had to get it done. Wil not be using their services again.
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March 2023 by Rebecca Adams
Ms. Grace is so amazing and remembered me from last year. First time we met I knew she was my go to for taxes. Ms. Grace and jackson Hewitt thanks for everything and for looking out for me and my family in tax time..
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December 2022 by Marlee White
Great staff and great place mines was messed up by a new person came back and they got me in and out with apologies and a discount off the return price
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April 2022 by Carl Winkles
It takes about 15 minutes to fill out my taxes, very easy. Last year Jackson Hewitt charged me $79.99. This year for the same service they tried to charge me $264. I settled at $164. This is outrageous!!! Extortion! Cathy was very polite and did a great job but I won't be taken advantage of again by Jackson Hewitt. Horrible company!!!
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April 2022 by Stephanie Malin
Singed in through text like I was asked. Waited 20 minutes with NOONE in the parking lot. Walked in after waiting saw people talking in the back. Noone came up front. Waited several minutes. Left . Very unprofessional. Terrible. Will never go back
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April 2022 by Jsmie Simpson
Veronica was very fast and friendly. Thank you. I will always come to u to have my taxes done
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March 2022 by Billy Dever
Was able to leave all our tax papers an come back at another time and everything was ready to sign . Love that an looking forward to next year an years to follow .
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February 2022 by Cindy Barber
Our agent, Jillian Laboy was very pleasant, she kept a conversation going with us and didn't miss a beat getting our taxes done.
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February 2022 by Sheeba Qualls
Take lunch and a blanket with you when you go to file. Went and sat 2 hours(even though I had an appointment). Not to mention how cold it is in the building. 2 people came in after us already waiting an hour and was seen before us(remind you we had an appointment). Staff won’t even communicate and apologize for the long wait time. They just walk pass you over and over not even acknowledging your presence. Their process is so out of order when it comes to accommodating their customers and making them feel welcomed.
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July 2021 by Angela Hayse
Victoria Ward did an outstanding job on my taxes! She assisted me from beginning to end.Unfortunately, an employee quit and they were unable to find all of my information that I had turned in. During the transition of this employee leaving the office, an extension was never processed on my tax return. Victoria discounted my fees because of this. She was exceptional, she worked diligently to find the best outcome on my tax return. I recommend Jackson Hewitt to everyone I know. Upon your arrival to the office, please don’t forget and ask for Victoria Ward, she does an amazing job!!
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June 2021 by regina wright
Grace prepared our taxes. She was so tentative and friendly. She even educated me on things I would have completely missed on my own. 5 Star service and professionalism. Thanks so much.
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June 2021 by Verna Jaunes
The preparation was timely and explained in detail. I would recommend the service to anyone who needed tax preparation.
