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January 2024 by Greg Luke
I had my car towed and dropped off on Tuesday the 26th and they said it would not be looked at until January 2nd as the electrical guy was on holiday/vacation. But then they notified me on Thursday the 28th that my car was done and ready for pickup. Now That's what I call taking initiative to get the job done. Firestone is and has always been my go to place for the best customer service. A
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January 2024 by Dennis Davey
Years ago there used to be two tall guys as manager and assistant manager, but they left for better things. Every since then, the place has gone down hill, the managers are next to useless, and they don't make what few EE's they have work hard, and that's why the place is a ghost town, don't know how it stays open. I had a 2 pm appointment, I got there at 1:45, there was one truck in the alignment stall when I got there, but shortly after 2, the EE left with the customer's truck, and didn't come back until just before 3 pm. Don't know what he was doing all that time in a customer's truck. Finally just after 3 they put my truck in to the alignment bay, and didn't get done with it until 4:30, but it's the time the bay sat empty for 45 minutes that irritates me. And the whole lack of not caring about the customer. The only reason I went here is because i have the lifetime alignment, I'd never buy tires there again. And btw, they never clean the place, restroom & waiting area is filthy.
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December 2023 by JESSE CARTER SR
I am never disappointed in the work Firestone does on my vehicles. Been a customer since 1981. Started in Blytheville Ark when station at the Air Force Base.
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November 2023 by Tonya Gadberry
I purchased the warranty when I bought tires in June 2022. Went in this morning to have my tire replaced bc there was a tear on the inside of it and they charged me $113. Been sitting here for 2 hours to get a new tire put on, there’s 1 car in the back and 4 guys standing underneath it like they’re confused and dont know what to do. This place is a joke and I’ll never be back.
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September 2023 by Val Flowers
They worked on my dad's truck... but we have had multiple problems, with them lying saying they were working on it and we would drive by and his truck hadn't moved at all from where we left it and recently them being rough fixing a part and damaging others in the process. Poor in everything!
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September 2023 by Matt Cody
This was the worst experience ever. Dropped my car off on Tuesday so it could be diagnosed and repaired on Thursday. I call Thursday they say Technician is on vacation so wait till Monday. No biggie I did. Monday of next week comes and they say they can’t diagnose or repair the vehicle, mind you when I dropped it off I told them exactly what was wrong, it was a damaged wire from the alternator to the battery. Anyway said they couldn’t do it and on top of that said that my car was cutting off when put in reverse this is a symptom I had never experienced. So I went picked up my car and as I already knew, the car never shut off. I took the car to Three start automotive on Johnson they had me up and running in under 2 hours.
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August 2023 by Goldy M.
This location is absolute trash! If you want your car to run after being serviced DO NOT GO TO FIRESTONE ON WILKINS ROAD IN JONESBORO. My husband took his F250 diesel in for a simple oil change. The inept technician drained his TRANSMISSION FLUID INSTEAD OF OIL because he obviously did not know how what he was doing. Unfortunately instead of accepting responsibility and making it right they told him nothing when he picked it up only to realize something was wrong because the truck acted like the transmission was going out as he was driving home. Took it to Ron's auto and diesel and they confirmed there was no transmission leak but it was out of transmission fluid. He would have saved over $400 had they been people of integrity and told us what had happened. They also reset all of his computer settings in the dash and somehow deleted the tune on it as well. Worst part is the management refused to accept any responsibility. This would be a great place to send someone you do not like because these guys are a bunch of clowns and are sure to disappoint.
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August 2023 by Danny Hawkins
I give them a four-star they're real good with their work they take pride in it. Do a good job I recommend anyone to go there
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July 2023 by Melissa Palumbo
they get the job done at a competitive price, and the staff is kind! i go here for all my tire requirements.
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June 2023 by Jessica Robertson
Didn't have time to help with a leaking tire!! The guy wasn't very friendly. In the time that we waited for him to ask what we needed, they could have fixed the tire.
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June 2023 by Lana Hogan
It's OK if you have the money. I was needing something far more reasonable though. My experiences with this company over the past 20+ years in FL and AR were excellent. So if you can afford them, they may still be good.
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May 2023 by Kyle F (Darkcrow)
They are really nice and professional, pretty fast and good at their jobs as well. I'll be coming back for more vehicle work when my car needs it!
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May 2023 by The First Little Piggy
Wife swears by this place. I go to the 5 min place but always gotta wait long time but I don't mind usually get 20 percent off for waiting. If you need anything lubed "bum included" these 2 places are the go tos
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April 2023 by A A
I just spoke with them on the phone and they were very friendly and accommodating which I appreciated. The hours didn't work for me which sucks, but had they I would have totally given this place my car to work on.
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March 2023 by Happy Dominos
RUN AWAY AS FAST AS YOU CAN!!! Do not take your car here. But since you’re still reading…Took my college daughter’s car for a radiator hose replacement. Very “obvious” issue since even a blind can see the coolant leaking from the cracked hose. They did a couple of diagnostic “tests” without telling us anything they would do, for which of course we had to pay. Their estimate was almost “$500”. Obviously they “didn’t listen” when I said on the phone “I’m also a mechanic in Miami” only helping my daughter in college in their town. Bottom line this place is a “RIPOFF” one of those that probably measure they need to make a min of $500 per every car that comes in. We found another great “HONEST” mechanic shop who did the work for $150. .. so now they replied apologizing for their horrible business practices. Yeah Ms Mariah, how about giving my daughter back the money your shop charged for unnecessary “tests” lol shops like yours are the ones who give mechanics a bad rap. Go out of biz please do more honest mechanics can serve your community or do something to get rid of your bad dishonest business practices (:
