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November 2024 by Tracii Parten
Always, ALWAYS, a great experience with kind & helpful peeps! My son & I won't go anyplace else! These guys really rock!
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November 2024 by Miranda Allen
Stopped here on a cross country road trip with a giant nail in my tire. Drake came out to check it out right away, pulled the nail out, and made sure it didn’t puncture through the tire. He made what could have been a very stressful delay into a quick and pleasant stop with peace of mind to continue. Thanks Drake!
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November 2024 by Takyra Cartwright
Nate took care of me and made sure all my tires were replaced if needed and rotated. Everyone was very polite and professional. I recommend this location when you’re in Jonesboro.
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November 2024 by Jackie Hare
Waited an hour and a half, watching the kids in the bay play and laugh. Couldn't get a picture through the window. 4 Men standing at front counter doing nothing but standing. No wonder they are slower than Christmas. One point two young men in the bay were swinging orange cones at each other. Work done without problem.
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October 2024 by Crystal Turner
Worst experience I’ve ever had by in a car don’t buy a car from this place. They’re all very nice when they want to sell you a car but half the time the cars don’t work and they fall apart when you leave the car lot then they refuse to fix anything, even though they make you buy an expensive warranty Picked up nail in their parking lot and they refused to fix my tire and then the guy told me that it was only gonna cost me $135 for a tire and the tires over $300. I told him that the reviews on the website were true about how they treat their customers. He said well they tend to the lowest class of customers that there are in Jonesboro to deal with customers that kind of people that they are
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October 2024 by Elijah Whitesell
I had some problems with my first tires I bought. I brought them back to discount and they were awesome about my concerns and they got the situation figured out. Awesome customer service by Val and the crew and I recommend anyone looking for new shoes on their whip to stop by.
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October 2024 by Letisha Carter
Closed at 9:30 on a Saturday??
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October 2024 by Amy Barber
If I could give it a zero I would. Sat there 30 minutes before anyone actually spoke to me or the other 3 people in there. Had 5 or 6 guys in the bays with 1 vehicle. Once they did the guy was very nice and polite. But not once did he tell me how long it would be, so I sat there for 45 min with a 2yr old, noticing myvtruck hadn't moved, I had got a text that said it'll be ready at 3:00 when it's 1:00 now. That was crazy, then they send an invoice for a service that was not done to my email. I had called earlier about the invoice, spoke w Alex. Steven called me to tell me that it had been removed and that he could help me as much as the manager could even though I wanted to talk to him. He went on to say they have 4 or 5 techs work on the vehicle that's how they get done so fast. He just wanted to apologize without being sincere about everything except he was there when I was talking to see if they could get me in soon. But apparently you can only be seen at this tire place with an appointment so if you walk in you aren't as important as the person that made an appointment. And aren't taken as a true customer. Customer service lacks at this location and service definitely is not a 10. I WENT TO GATEWAY TIRE, CLINT AND HIS GUYS got me RIGHT IN, even though all bays were filled with technicians, they treated me as a valued customer, was greeted upon arrival and they were still able to get me in as soon as I got there and only took 15mins. Discount tire could learn customer service and appreciation from Gateway tire whose been in business for awhile. I had to pay to get it fixed but was all worth it since their customer service was excellent. I definitely would not recommend going to discount tire ever!!! Such a bad experience!!
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September 2024 by Jessica Jaramillo
If I could turn the rating up to 11 I would! Super busy early Monday morning, however it only took an hour. Very clean environment, happy up front professional customer service. These guys really do put their customers safety 1st seriously and are willing to do all they can to help out in a pinch. A huge THANK YOU to specifically Nate and Steven for all your care and kindness! You are completely my tire guys from here on out. It has been a long time that I have received the utmost top tier customer service and am extremely thankful for you too. I also think it's pretty awesome that you guys have a charging station in your waiting area. The only thing missing is popcorn yo? Thank you for putting up with my shenanigans and getting me on the road safely guys!!
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September 2024 by Darrell Franklin
Went to Discount Tire on Friday about 6:20, supposed to close at 6. Had a tack in rear tire, losing pressure slowly. Asked if they could plug it right quick. We don't plug, we'll break it down and patch it. We went into the lounge, about 15 minutes later he came in and said you're ready to go. I asked how much I owe you? He said no charge, when you get ready for a set of tires, don't forget me. Super friendly. Good business man. Could have told me to come back in the morning, but went the extra step to satisfy. Will definitely go back.
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September 2024 by C D Heaton III
Took care of my tire trouble!
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August 2024 by Shane Lee
You can actually search for your tire availability and get an appointment on their website, which makes things a lot easier. Two tires took around 1.5 hours, which was longer than the hour they promised, but not bad at all. Their seats in the waiting room were comfortable, and the air conditioner is nice in this summer heat.
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August 2024 by Brice Russell
I can't say enough good things about this Jonesboro crew. My tires came in a day early. They got me in and out. They were very fast and professional. Their attention to detail and customer service was top notch.
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July 2024 by Leroy Jenkins
First off, I wish I could give more stars. So my appointment was at 10:15, in ten minutes they had the tires balanced and mounted and I paid within 10 minutes of them getting our four runner in. Did I mention that they offer military discount AND they TOTALLY respect the Veterans and always offer military discount! From now on we will take our vehicles to this place EVERY time we need tires
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July 2024 by Trevor Hawkins
Went in and ordered tires. Never heard anything back so I checked in a week later. The tires were never ordered and said they were too busy to talk to me over the phone to order the tires again. Plenty of other places to buy tires local. Took my business elsewhere.
