-
March 2024 by Kaz
The first room I was given already had someone in it. The clerk was aggravated at me for it. IDK how that works, but ok. Once I got a room, it was ok as in usable. I wouldn't call it a nice room decent might be a bit of stretch.
-
January 2024 by Adam Spears
Lots of renovation right now. But the rooms are nice. The beds are comfortable. It's really close to a lot of good food. The sweets are very large and roomy just a single room though and the privacy is amazing. The water pressure is really good too.
-
January 2024 by Connie MAnus
I love my work family And our bosses they are great n we do the very best work for our guest and welcome Them with all the hospitality we can & we have wonderful people staying w us , ty all.. it's a wonderful place ! Merry Christmas, come stay w us !!!!
-
December 2023 by Candy Davis
Rooms were ok, renovation going on, kinda like a little kitchen which was nice but rooms smelled
-
November 2023 by Kory Wade
Let me start up by saying that I stay in hotels about 250 nights out of the year. I booked this reservation on a Point stay. Upon checking in the room type that was reserved was not on my reservation as was discussed with customer service. I find this out after getting up to my room and being told by the front desk that it was the correct room I go back down and request to be issued the correct room, go back upstairs, open the door and low and behold there is people in the room And it is occupied so I go back downstairs a third time to be issued another room go upstairs and the keys do not work. Very poor poor check in. Also, if you are going to run a hotel, maybe the employees should dress the part and look a little bit more more professional instead of looking like they are wearing pajamas , also the hotel itself is very dirty. They are trying to update it however, the rooms smell and the property itself is very dirty as well. I would hope that management of this place would do something about all this, but I highly doubt it would never ever stay here again or recommend this hotel.Safety: Noticed a lot of homeless people around this area. There is also a lot of hotels that are very ran down. Look elsewhere for your stay as this hotel is probably one of the worst that I have ever stayed.
-
October 2023 by Katie Peterson
Stayed for one night after struggling to find a hotel with an available room. The price was a bit high, and they are doing some renovations but I enjoyed my stay. The staff was friendly, the beds comfy and the room was clean. I was very pleased!
-
October 2023 by Carnee Jo
So what hotel in the whole wide world leaves somebody at the front desk who doesn't even know how to operate the system or make a room key? I spent an hour of my life last night at the front desk waiting for that girl to get me checked in when she decided to work on the next guest. At that point I was frustrated cuz she couldn't even try to figure out how to get me in there and she's trying to check somebody else who she's not going to be able to get in there because she doesn't know how to make a key!
-
August 2023 by Ben Ship
No TV remote, called the front desk am was informed I could come get one. Bed was short like the ones you find in Japan. Room was dingy, work manship was the lowest bidder for sure. Kitchen sink didnt have hot water, hair on toilet seat and in tub, plus the toilet wouldnt flush.... if I was so tired would've went to a different hotel. This is not a IHG type of hotel and not worth the price I paid.
-
June 2023 by Jessica Bruno
This was by far one of the worst hotel experiences I’ve ever encountered! After a long hot day all I could think about was getting to a hotel & taking a shower. But when I got there the staff was rude, the room had someone else’s dirty underwear rolled up into a ball behind the bathroom door, the shampoo, conditioner, & soap on the wall were all empty, the paint was peeling off of the bathroom walls, and there were bugs in the toilet. The sheets also had various stains all over them.Getting to the room the carpets were stained and caked with mud & some debris. There was a musty odor as well.Thankfully we were only staying one night, but after checking in at 2am we were woken up at approximately 8am to the sound of banging, drilling, scraping, and other random noises which sounded to be almost directly above us.We will NEVER book another stay at a candlewood suites again.
-
June 2023 by Linda Voisin
They went above and beyond for us.Wish I, could remember our hostess name she was on a 12 day straight working and Monday the 30th of May is her day off ..Thank you girlfriend you were out standing..
-
April 2023 by Elisha
The rooms are disgusting. Carpet is wet, peeling paint, mold, stale cigarette smell everywhere, dehumidifier and cleaner on carpet. When I went to ask the front desk staff for alternative rooms, he said there was nothing he could do because he could not log onto the computer. He could not cancel the rooms that had been booked online, because he could not log onto the computer. When I reached out to IHG, they could not help because there was no staff to answer the phone because the front desk staff left with his girlfriend. The IHG guest relations staff could not cancel or reimburse the stay. IHG should be embarrassed to have this hotel under their brand. Honestly, it should not be open to the public. We drove through tornadoes and out of our way to get here. We were on the phone with four different guest relations staff over the course of two hours. The first three calls “got dropped “ when it came time to help us.
-
March 2023 by Diana Gonzalez
Terrible experience! Dont stay here!!! Front desk clerk and manager terrible attitude and rude, lack pf professionalism and hospitality which should be number one when in thay line of work. they clearly hate their job but its not the customers fault.They don't care to accommodate guests. The room we had was dirty. The carpet had huge stains, its smelled like cigarette smoke. Mold on the walls, room was falling apart. The room hadn't been dusted in ages. The couch had stains in it too.We could not stay especially with a toddler. Very overpriced for the quality of their rooms. We canceled due to their lack of cleanliness they didn't care they actually look bothered by it and still made sure to say we were getting charged only to be there 10 minutes. Holiday Inn a couple steps away is the way to go. Cheaper and waaayyy better quality. Don't stay at Candlewood save yourself the time and money. Upon speaking with the staff at Holiday Inn about our experience they did say they get the same complaints from people who come to them from there. So we definitely weren't the only ones. Place deserves zero stars to be honest. Never again!
-
December 2022 by Al Baker
Price gouge on weekend rates. IHG app and online will say $99-$130 per night. Weekend rates starting on Friday -Sunday jump to $160. They will not tell you. Nor will they change the price when you ask. We checked out and went to Hampton Inn. Which is much nicer hotel anyways. I guess they did did not want our multiple rooms and two week stay.
-
December 2022 by Mike Dezenzo
Not a 4 star by any stretch of the imagination. Peeling paint.Smelled like a pack of Marlboro's. Swat lights shining in my window all night. Staff was nice though.Nearby activities: Great food and shopping
-
November 2022 by Alicia Greer
I worked for this company and they are horrible. Nobody was training me stayed on there phones left me in the hotel alone clueless! Management needs to get better. I don’t recommend this place. Now having problems almost a month on getting a check for what I did work.
