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October 2024 by Sean Salama
Would give this location zero star if I could! I called to see if something was in stock before driving all the way there. Lady picks the phone up with nothing but a rude tone in her voice. Says I have to call you back took don’t even think she took my number and hangs up me.
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August 2024 by Dre AKBAD Thornton
The service at Verizon is fairly good but I will never buy a piece of equipment at one of these locations. Whatever you do don't expect these people to know anything at all about technical support because I promise you, you know more than they do, probably.
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July 2024 by Richard Whitewolf
Don't use them they are a ripoff
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July 2024 by ShaQuerria Heaney
Went into the store today for help with a SIM card issue. Carmen was AMAZING. She was so helpful a and kind, trying multiple fixes to help us with our issue. We are very grateful to her for her problem solving skills and kind mannerisms. She was also so sweet to our little one. We were on our way with a new SIM and fixed phone quickly. Thanks to her and Jen (virtually) we will be using this location from now on.
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May 2024 by Spartacus “im_spartacus07” Aurelius
Finally, some great customer service restored my faith in version. If you need anything done at a Verizon store, look no further than Jacksonville Verizon. Kristen took care of me and didn’t try to just give me a website and send me on my way. Thanks again
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May 2024 by Larry T Cook
NIGHTMARE
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March 2024 by Dale Wagner
Purchased a Samsung tablet in December 2023, from this store. Step into the store and was working with a young man Mr.Hunter when a young lady by the name Katie came over and jumped into our conversation I was explaining that the warranty was good and she just took over and told me she would have me removed from the store just because I didn't agree with her.
This Lady should not be working with customers with her bad attitude.
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January 2024 by Madison Skyee
My husband and I went to several other phone carriers before Verizon in hopes of starting a new plan and none of them could help! We went to Jacksonville Verizon and Fisher was absolutely amazing! He was very helpful & kind! We spent about 3 hours in there trying to figure everything out and ended up staying past close but he never rushed us once! He was so patient, answered all of our questions and informed us of ALL of our options not just ones that benefited himself. He was the only associate in the store & dealt with us and 4 other customers by himself! All of us leaving more than satisfied! Shout out to fisher!!
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August 2023 by matt duke
Went to get my wife a new phone and jennie help used wow talk about amazing service sold us a new watch set up our phones did the transfer this is what I strive for in customer service. The other two people she was training or working with were excellent as well.
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January 2023 by dale isbell
No help for me.
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October 2022 by Richard Carter
Fantastic folks that took care of me and listened to my needs. I’ll definitely be using their location from here on.
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October 2022 by Breanna Wilson
Zach is Awesome! Gave me some awesome news! Thank y’all! For everything!
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October 2022 by Kale Jackson
I had some amazing ladies help me with some phone issues and an upgrade. Georgie, Kylie, and Jennie, were amazing, attentive, and did everything they could to assist with a smooth transition with a new phone and plan.
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September 2022 by Rick Shelby
Kilie was very helpful ? and extremely knowledgeable in restoring my new Android with the apps and other features.
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October 2021 by Edward Ragelis
After nine years with Verizon, poor/new mgt in the Spring of 2020 caused me to switch. The Jacksonville, AR store offered no solution to an intermittently operable phone put in front of them. After 1.5 months, on my sixth visit, I was done. Requests to inform the owner why a longtime customer switched were refused.
