Kroger, a popular grocery store, has received a mix of reviews from customers. While some customers were satisfied with their experience, others expressed frustration with the store's operations. Many customers were disappointed by the discontinuation of certain items they regularly purchased, which they found to be frustrating. Additionally, some customers reported encountering long wait times at the checkout, with only one cashier available, and concerns about the store's potential shift towards total self-checkout. However, not all experiences were negative. One customer praised the exceptional customer service they received from a Kroger employee named Kaitlyn, who went above and beyond to provide a positive experience, even changing her gloves before fulfilling the customer's order. The customer suggested that Kaitlyn be considered for advancement within the company. Overall, Kroger's performance seems to be a mixed bag, with both positive and negative experiences reported by customers. The store's management may want to address the concerns raised by customers, particularly regarding product availability and checkout processes, to ensure a more consistent and satisfactory shopping experience.
