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“This is the second time I have been here. The first time, they replaced a cracked screen super quick. This time, my son’s iPhone wouldn't charge properly, so I was expecting to pay for a new charging port. Instead, they cleaned out all the pocket lint we couldn't see at no charge. Works perfectly! I won't go anywhere else.”
“I called this morning to see if Connect2First offers Internet at my new house and they were so kind and patient! We've experienced nothing but great customer service! :)”
“Most of the staff there are professional and really great there's only one there, and I'm not going to trash talking him here, that if he was gone would make the store and excellent store but like I said most of the staff at this store product availability knowledge of product and willingness to help is excellent at this store.”
“When I first walked in, the staff was very welcoming. The Associate that was helping me at first was Not successful, but he tried.Tommy (the mgr) was very professional, polite, patient and knowledgeable. He made sure Internet needs were met.”
“Zack Blaylock you are the Best!!!!
Since May 6 I have been dealing with Tech, Service Center people & dispatch !
3 scheduled service calls only one happen the Xfinity Tech came out and set up a service call for new line to be ran on Saturday waited all day no show called oh ma’am I’m sorry these are contracted out companies they don’t work on Saturday!!!
Scheduled a week visit took off work sat here all that 4 hrs gave them another hour called Scheduling people again oh ma’am I’m sorry they will have to get with property people to have line ran… what the hell! Feed up! Took it up on my self to go to Xfinity store because there was no way 3 outlets weren’t working!
Told Zack my situation and he was so nice and understanding and said yeah sounds like your modem! He got me up and running after experiencing this! no one knows what the other is doing at the 1800 number! Thank you Zack Blaylock at the McCain store!!!! I now have my service after a month!
Xfinity needs to recognize this employee for his knowledge and kindness to customers because that was customer service to the highest and not because I’m up and running because now a days you don’t have customer service like that!!!
Again thank you Zack!!!!”
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“Josh and Ian were both super helpful with my multiple transactions I had in a few days. Not only did they answer all my questions but they were patient and welcoming. Thank you! Will def be back”