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January 2024 by Rosland Jones
I am completely satisfied with our experience with Gwatney Collision Center. They were very professional and kept us updated on the progress of the vehicle. They also went above and beyond to make sure our insurance was on the same page as them. Thank you Gwatney for your service.
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December 2023 by Dashonn Fleming
DO BUSINESS WITH THEM YOU WILL BE HAPPY!!! Anytime you’re having to come out of pocket and are down a car can be stressful. The empathy and awareness of small details make you feel apart of Gwatney’s family. We hit a deer and my truck took a bad beating I honestly couldn’t imagine it looking the same again. From the moment I spoke with Gwatney Collision Center in Jacksonville I knew I was in good hands. Melissa and Mary look beyond just us as a customer and took into consideration my family needs and wants and what worked best for us and not the company. We live 2 1/2 hours away from this body shop and they still came to us and pick up our car and made sure the times matched because they were aware of our children having school WITHOUT US MENTIONING IT. This shows that they either have grandchildren or are mothers themselves. Either way it goes I felt part of the family. Amy had just came back in from surgery but was handling us as if she did not. Amy is a strong minded woman who works in the body shop who goes above and beyond to make sure you know what step of the process your car is in. Trish is smart and knows A LOT about the business and will not tell you what you want to hear but what is best for you even if they make no money from the deal. She treated us as if we were her own family and she didn’t even have to do that. Jeff is the manager and you couldn’t even tell he was because he is hands on with every department and treats everyone as if they all hold the same responsibilities. This business is ran how a business should be ran!!! Especially when your going through hard times and may need someone to explain more, be patient and honest with you. They are fast and will not do wrong by you and that is very important! I am blessed to do business with them and I strongly recommend you do so as well. Hopefully my review will help have a blessed day and Merry Christmas
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December 2023 by Mack Agnew
One of the worst experiences I had in a very , very Long time.it took them almost three months to fix my 2023 Customer Service Really Bad.I Give them a (0) I will never do any Business with the company again Never.this is your warning
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September 2023 by Douglas N.
should be neg 5 long story short. wifes truck was their 2 months and its still not right./SAD
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August 2023 by Edward Wilkins
Good people. I had a problem with a couple of the repairs that they did but they were quick to fix there mistakes.
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August 2023 by Esther Jackson
Poor communications from the person who was responsible for repair update. I had to call for update. Vehicle was delivered to me and I had to leave it at their shop because the repair work was not completed. It took where I had to call another dealership repair shop and relay information for Gwatney to run another diagnostic to find and repair what I told them needed to be repaired. I would not recommend
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August 2023 by Sharneth Juarez
It has been 1 month and a week since I left my car, not counting the weekends only working days, we called and no, they call us to tell us something... and they are always delaying; they gave us a date later they changed it and today that they had to give it to me "they said that on Thursday they would call us but it would be to let us know how It won't be to say it's ready, it will be to let you know!!!
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May 2023 by Ramona Aguilar
Nice enough, but my car was kept 3 days more than originally said because their employee did not come in. This delay cost me more in rental fees. I feel if this is the case then they should have paid for the 20percent that was not covered by the insurance.Services: Painting
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May 2023 by Tera Diaz
Gwatney did an amazing job fixing my car! It was done fast and it looks great! The customer service was great and they kept me updated on my vehicle! Very professional.Services: Tires
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April 2023 by Amy Cathey
This is the second time I have used Gwatney . The first time they gave me the runaround extending my repair time by weeks. If you wanted any information you had to call and beg somebody to call you back. However,bthe work was good so I gave them another chance. This last time they had my vehicle for an entire week. They did not bother to call me once to let me know that they hadn’t even begun work on my vehicle. The manager gave me excuse, after excuse. I ended up taking my vehicle with me without the repairs being completed. I have no idea how USAA can still with a clear conscience recommend this body shop as one of their certified shops.Services: Painting
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April 2023 by susan archer
Very nice people. Very clean. Did a great job on my Jeep. Go see them.
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March 2023 by Sha Hambrick
Got rear ended over a month ago. Insurance had me get my estimate here. Got the insurance check pretty quick and called gwatney and told them I MIGHTTTT trade my car in instead of getting it repaired. Amy told me to call her to let her know if I was trading it in or getting repairs. I tried to call several times after deciding to get it repaired. She wouldn’t answer I left voicemails and she never called back. So I went up there in person (which I shouldn’t have had to do in the first place!) and they told me to bring it in for repairs on March 13th. I went in this morning (March 13th) and they had put in their notes that I WAS trading my car in and WAS NOT getting repairs so they didn’t have any of my parts or have me on schedule and told me they couldn’t get me in until April 4th. Which would be TWO MONTHS after the accident. If you’re looking for a body shop that has their stuff together, can repair your vehicle in a timely manner and knows what they’re doing, I wouldn’t suggest this place!
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March 2023 by Kaleigh Johnson
Whoever replaced my front bumper clearly tightened it all the way on one side, it bowed, snapped the part that holds it together on the other side, gave it to me sticking out, and now since i didn’t have time in the month after they knowingly gave it to me improperly “fixed”, my bumper fell off. This is the second time they have not put a bumper on this toyota Corolla correctly. I will NEVER take my car here again.Service: Body & Trim
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March 2023 by Logan Pine
Extremely professional, quality work, and even helped me with issues unrelated to the repair on the car for no extra cost.Service: Body & Trim
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March 2023 by Daphane Shorter
I've always been treated with respect, great customer service. My #1 dealership to shop and yes have purchased a vehicle. My #1 choice for repairs. Go team GwantneyService: Body & Trim
