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August 2024 by tyler graves
I would recommend taking your vehicle elsewhere. 6 times I went to pick up my vehicle and wound up having to leave it due to something not being right. Was told it should take no more than 2 weeks and it was over a month before it was finished. The staff up front are extremely nice and helpful though.
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August 2024 by Auston Lewis
This shop is a complete joke. Brought my 2021 Silverado to them with some frame rust and frame coating issues. Spoke with the body shop manager Mr Diaz. He looked at my warranty and told me that it was still under warranty and that they had a frame coating issue with that year model and package of vehicle. He said he would contact there supplier to get the chemicals to make the needed repairs and call me to get it in the shop. I Waited months calling several times for an update speaking with Mr Diaz directly. He kept telling me they are having trouble getting the supplies. It’s now been over 8 months with not even a phone call. Went to a different deslership and they were able to address with issues in minutes. This place and the management is a joke. And they obviously don’t stand behind what they tell you.
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July 2024 by Bill Rogers
I'm very satisfied with the work on my 2021 Chevrolet Colorado. Thank you Gwatney Collision Center. I highly recommend them.
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July 2024 by Thomasenia W
Told my insurance they could fix my vehicle after an accident but the hood is still crooked, never fixed the door from the accident and charging me parts I bought and provided because they couldn't find them. Parts listed on invoice is not on my vehicle. 8 months to change out the hood and fix a tie rod end. 50 percent markup on a used hood. Yelled at me. Told me I have to take the vehicle as fixed. Told me their maintenance tech didn't say the front frame was bent. How would I even know there was a front frame???
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July 2024 by Dorothy West
Great service
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May 2024 by javonda cooper
Great experience and quick turn around. Of course my accident was minor but I appreciate the respect for my time.
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May 2024 by madisson hutchison
the process went great but my car now smells like cigarettes.
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March 2024 by Arthur Hicks
Great work,wait time, and getting your rep on the phone is the only issue, but otherwise great work
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March 2024 by Brenda Reynolds
If you have any issues with trying to find a good collision repair service. These folks are it ? my car looks wonderful & new again. ??
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January 2024 by Jacqueline Fleming
I am completely satisfied with our experience with Gwatney Collision Center. They were very professional and kept us updated on the progress of the vehicle. They also went above and beyond to make sure our insurance was on the same page as them. Thank you Gwatney for your service.
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January 2024 by Rosland Jones
I am completely satisfied with our experience with Gwatney Collision Center. They were very professional and kept us updated on the progress of the vehicle. They also went above and beyond to make sure our insurance was on the same page as them. Thank you Gwatney for your service.
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December 2023 by Dashonn Fleming
DO BUSINESS WITH THEM YOU WILL BE HAPPY!!! Anytime you’re having to come out of pocket and are down a car can be stressful. The empathy and awareness of small details make you feel apart of Gwatney’s family. We hit a deer and my truck took a bad beating I honestly couldn’t imagine it looking the same again. From the moment I spoke with Gwatney Collision Center in Jacksonville I knew I was in good hands. Melissa and Mary look beyond just us as a customer and took into consideration my family needs and wants and what worked best for us and not the company. We live 2 1/2 hours away from this body shop and they still came to us and pick up our car and made sure the times matched because they were aware of our children having school WITHOUT US MENTIONING IT. This shows that they either have grandchildren or are mothers themselves. Either way it goes I felt part of the family. Amy had just came back in from surgery but was handling us as if she did not. Amy is a strong minded woman who works in the body shop who goes above and beyond to make sure you know what step of the process your car is in. Trish is smart and knows A LOT about the business and will not tell you what you want to hear but what is best for you even if they make no money from the deal. She treated us as if we were her own family and she didn’t even have to do that. Jeff is the manager and you couldn’t even tell he was because he is hands on with every department and treats everyone as if they all hold the same responsibilities. This business is ran how a business should be ran!!! Especially when your going through hard times and may need someone to explain more, be patient and honest with you. They are fast and will not do wrong by you and that is very important! I am blessed to do business with them and I strongly recommend you do so as well. Hopefully my review will help have a blessed day and Merry Christmas
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December 2023 by Mack Agnew
One of the worst experiences I had in a very , very Long time.it took them almost three months to fix my 2023 Customer Service Really Bad.I Give them a (0) I will never do any Business with the company again Never.this is your warning
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September 2023 by Douglas N.
should be neg 5 long story short. wifes truck was their 2 months and its still not right./SAD
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August 2023 by Shawn Carlson
Quality service, finished ahead of schedule on my Ram and kept me in the loop.
