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October 2023 by Gregory McKay
I've been to the service department several times over the last 6 months for different repairs. Ian and all of the employees have been very helpful. They have been quick to get my vehicle examined, advise me of what needs to be repaired, answered my questions, and have done top notch work. Thank you!Services: Electrical repair
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September 2023 by Google user
I've been to the service department several times over the last 6 months for different repairs. Ian and all of the employees have been very helpful. They have been quick to get my vehicle examined, advise me of what needs to be repaired, answered my questions, and have done top notch work. Thank you!
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September 2023 by Shunna Turner
No comment ?
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August 2023 by Michael VanBrocklin
service department is horrible. took my car in a week ago for a oil change and get my brakes looked at and they haven't even touched it. it's insane. never going back for service there
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July 2023 by Robbie Gilson
The sales team at Crain was AMAZING. They were patient with us and took time away from their families to make sure we got the right truck for our needs. Zach, Slade and Paul walked us through the process and made us feel like family before we left. We even got a song talented team for sure. Thanks Guys!!!!
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October 2022 by Drew J.
Came in for service and this place is a ghost town with a skeleton crew. One person at the service desk running around in chaos, phone not being answered. A disaster of a business. Too many Ford dealerships around to have to put up with Crain.
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August 2022 by Greg L.
They only want to sell you something. They do not follow up after the sell. We accidentally overplayed by $1000 because we payed with a cashier's check. We bought a $69,000 f150 platinum. They told us we would have the money the next day and its been 3 weeks. They won't even let me talk the the general manager. I will never buy from Crain Ford again. I've been in Sales for 30 years. You always take care of your client
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April 2022 by John C.
The old Bait and Switch racket. No details needed besides that. You have been warned. They will slap on huge charges over MSRP that were never agreed to. Buying a car? Get everything ON PAPER in advance, with signatures. The GM is a scumbag. Find another dealership. I recommend Long McArthur Ford in Salinas, Kansas. They'll ship to you free and they WON'T cheat you. My 2c
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April 2022 by Rog B.
If you custom order a Ford vehicle and want to pay MSRP, please do NOT use this dealer. You've been warned!This is my experience with this dealer. I just want to get the truth out about my experience. After reading tons of websites and forums I decided to order a Maverick. In August 2021 I went on Ford's Maverick configuration website and ordered a Maverick Lariat Lux Hybrid. The MSRP was 31k. I'm new to my area and randomly selected a dealership close by. I went to the dealership and asked 2 questions based on my research and reports on Bronco markups. 1. Are you guys going to charge a deposit on my order? The sales manager said, "No". 2. Are you guys going to sell me the Maverick at MSRP? The same sales manager said, "Yes, we will add a dock fee less than 200 bucks". They copied my DL and I signed paperwork. I was not given a copy. Months later I realized this could be a mistake. Months went by while I patiently read about deliveries and dealer experiences on the Maverick Chat forums. I also read about Ford's disappointment with dealerships marking up custom orders like mine. I also learned many dealerships are indeed selling Mavericks and Broncos at MSRP. I even learned about Smart Vincent, a dealer tool to see what promos were available during the order process. Months go by.. My sales person texted me that my Maverick had arrived at the dealership. I told them I was closing on a house in around 5 business days and I was buying it for sure! I got a text back, "no problem we'll keep it in the showroom til then". The next day I get a text that the GM was adding 5000 dollars to my vehicle. I mentioned that I was told the vehicle would be sold to me at MSRP. They said that's a decision coming from the GM. Based on what I had seen on YouTube videos and the Maverick Chat site I called the Ford complaint line several times. Responses ranged from, "The dealers can do what they want. " to "Ford is penalizing dealerships if they charge over MSRP on custom orders by reducing allocations."One person on the complaint line even said,"Because of franchise law Ford is limited on what they can do." They mentioned, "try talking to the GM at the dealer".So that's what I did. After arriving at the dealership. (haven't closed on my house yet) I politely asked to speak with the GM. My salesperson escorted me to the GMs office and told the GM, "I was just letting the customer know we are adding a market adjustment of 5000 dollars to his Maverick. The GM said and I quote," No, the markup 7500"!After waiting 8 months only to get sucker punched by the dealership. Trying to keep my cool I stepped into the GMs office. I told my story as above, and about the 2 questions I asked.The GM responded, "We instruct all of our sales people that we don't sell any custom orders at MSRP. If you don't buy it we will sell it for 10 thousand over MSRP."My response, "Is it possible that my order went in before your instructions to you sales team?" This was 8 months ago. I also mentioned the recent communication from Ford to dealerships about charging over MSRP on custom orders. Long story short. He wouldn't budge from 7500 over MSRP until I showed him my text from the sales manager the day before that showed the 5000 markup. Why am I negotiating a 5k markup?After closing on my house I ended the truck with the 5000 dollar markup.Gues what happens next they try to sell it to me at 4.9 percent interest. I had to insist they look it up on Smart Vincent and only then they gave me the 1.9 interest that was on Ford's website when I configured my truck. Can't wait for the Ford survey. I've got 5 thousand reasons to expose this dealership and warn others. Please repost my story. Love the truck, hate my deal.
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December 2021 by Brian Bacher Sr
I was just in to schedule an appt for a recall part and diagnostic testing for my AC unit blowing hot air.
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December 2021 by baby boy n baby Girl Curtis3
I've bought a few vehicals from them now , and never had a complaint.
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December 2021 by Jose Castro
Everything is excellent, the people are very friendly and willing to help you as best as possible...they don't pressure you and they give you the time you need to look for the car you need...100% I recommend this dealer in Jacksonville...
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November 2021 by Casey K.
Buyers Beware. The deposit isn't refundable regardless of what they say.My car broke down and I had a terrible experience getting my car towed. It is safe to say that after a tumultuous event like that, my decision making was not on point. I woke up in the morning and impulsively agreed to buy one of their used Tesla's. I made a security deposit of $5000 over the phone without signing anything confirming the purchase. A short four hours later when I had time to digest my decision and received an update on my car repairs, it was financially more responsible for me to not go thru the purchase. I called the dealership back and sincerely apologized to the GM. He informed me that he would be able to return my deposit but not until they sold the vehicle which I completely understand. I called immediately back on Monday morning to not waste any of their time. He said that "I cost them a buyer and they would only reimburse $4000 out of the $5000 deposit". I pleaded with him to hold my money until they sold the vehicle. He refused, but reluctantly agreed to give back $4500 for which I was grateful. I can accept that it was my mistake in the beginning. The vehicle sold the very next day. I called back to politely ask for the remaining $500 of my deposit because ultimately they had sold the vehicle and I did not cost the dealership ANY lost money from my decision. At this point, the conversation changed to very defensive and accusatory. I told him that I was just politely asking that since they sold the car could they reimburse me which was the ORIGINAL PROMISE. Check the recordings. It's all there. He flipped out, raised his voice and said absolutely not, this is your fault, goodbye and hung up on me.I was ready to accept my mistake and pay for it accordingly until after that last conversation.No way to treat a customer or active duty service member. I will not be the last person to back out of a purchase and the way the dealership handled the aftermath was entirely their decision. They could have returned none of my money or all of it. Completely up to them and their approach to customer service.
